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Review Of Hotel Sarayu

Krishnaraja Pura, Hassan | 1.7 km drive to Maharaja Park

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    3.0
    Good

    40 Ratings, 36 Reviews

    excellent
    15%
    very good
    30%
    average
    25%
    poor
    8%
    bad
    23%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 5
    • 1
    • 5
    • 3
    • 1
    • 4
    • 1
    • 3
    • 5

    Rating Categories

    • Location3.7
    • Cleanliness3.5
    • Room3.4
    • Value For Money3.3
    • Food2.5
    • Facilities3.0
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    Reviews Summary

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    This property has a prime location, close to bus and railway stations, and it's right above a bustling bazaar, making it convenient for shopping. Some guests appreciated the courteous staff and decent food options, highlighting good views from higher floors. However, there are significant complaints about poor service, cleanliness, and broken amenities. Issues like lack of hot water, inadequate breakfast, and parking challenges were common frustrations, making it less appealing, especially for families.

    Sort by:

    Positive first
    1.0

    Very bad

    yogish b.

    Worst hotel ever stayed, very arrogant staffs and don't care attitude. They didn't cared even hot water is not coming.

    Travel Month: Jan 2019

    Room: Deluxe AC

    5.0

    Good

    madhavi b.

    Good.
    Overall good stay.

    Travel Month: Dec 2018

    Room: Twin Cot without Window

    3.0

    Supplements breakfast and other things

    rajesh s.

    No sufficient breakfast is given and coffee making powder is also not present.

    Travel Month: Nov 2018

    Room: Superior A/C Room

    Hotel Sarayu has replied on Wed Dec 12 12:51:18 IST 2018

    Thank you for your valuable ratings for us. Coming days we will improving certain area sir.

    4.0

    Nice experience, stayed for a day

    dheeraj k.family

    Decent place at reasonable price. Near to the temple. I stayed here with my family and had a smooth stay. Staff were courteous. We booked a non AC room but when asked for AC room the staff gave us. Overall no complaints.

    Travel Month: Jan 2018

    Room: Standard Double Non AC

    Hotel Sarayu has replied on Wed Dec 12 13:15:01 IST 2018

    Thank you sir.

    1.0

    Worst hotel I had ever been too

    vinod m.family

    Had the worst experience of staying in a hotel. Toilet was pathetic, flush doesn't work and there is no windows, stinky rooms which hasn't been cleaned and worst service I ever had to bear with. When asked for a change of room they charged additional money and there is no hot water and the remote control for TV doesn't even have a battery. Only good thing I got after change of room was a good view from the room as it is 5th floor and there's a big bazaar below the hotel so you can literally buy anything you want.

    Travel Month: Nov 2017

    Room: Standard Double Non AC

    Hotel Sarayu has replied on Wed Dec 12 13:21:11 IST 2018

    Sorry for inconvenience sir. Already we mention in our OTA and website some rooms without window you can check sir. Now we change the management now we are running Owen we change rooms in side everything you can see in our website new photos.

    3.0

    No hot water is provided

    chethan.couple

    There is no hot water provided for Bath, food was awesome, service was very good, room was quite expensive as compared to facilities provided. No complementary breakfast added, provided Wi-Fi has no internet facility.

    Travel Month: Nov 2017

    Room: Deluxe Non AC

    Hotel Sarayu has replied on Wed Dec 12 13:23:34 IST 2018

    Sorry sir now we change the system now it will be 24 hours hot water. Now we started complementary breakfast and we have now free Wi-Fi service in all the rooms.

    5.0

    It is good to stay there it's looks like my house

    donta s.group

    It was very comfortable to stay there. All the staff are help well. One thing for pick up this hotel because it is very near to my exam center. Thank you.

    Travel Month: Nov 2017

    Room: Standard Double Non AC

    Hotel Sarayu has replied on Wed Dec 12 13:24:48 IST 2018

    Thank you sir for your ratings.

    3.0

    Overall the hotel is good at affordable price

    manoj.couple

    Best location in Hassan. I feel that bed was comfortable but it was not joint as we wanted the joint bed so it gave a little bit difficulty but overall it's was nice staying there. I can recommend that for others also.

    Travel Month: Oct 2017

    Room: Standard Double Non AC

    Hotel Sarayu has replied on Wed Dec 12 13:36:37 IST 2018

    Thank you for your valuable suggestion.

    3.0

    Location is good but services

    elango.family

    Location is good but services needs improvement. Rooms was very dark. Ventilation was not at all there. No windows or any thing to have an outside view understanding. Also very less occupied so felt very lonely. During season this could be good as it would be completely occupied and restaurant would also be fully working. Facilities provided like towels were all torn and bathroom fittings were also broken.

    Travel Month: Oct 2017

    Room: Standard Double Non AC

    Hotel Sarayu has replied on Wed Dec 12 13:39:32 IST 2018

    Sir now we are improving in service also because we change the the old management.

    4.0

    Located in center of city, nice food

    pradeep s.couple

    Well located in center of Hassan city on Bangalore-Mangalore road, food was good but breakfast not available. One can find good breakfast at Hotel Krishna which is located next to Sarayu Residency. Overall a decent stay.

    Travel Month: Oct 2016

    Room: Double Standard Non Ac

    Hotel Sarayu has replied on Wed Dec 12 13:41:39 IST 2018

    Thank you sir you valuable suggestion now we have a complimentary breakfast and room service also we expecting you next visit.

    1.0

    No value for money

    rohan l.couple

    It is not for family. Low little rooms. No towels. Defective wash rooms, taps lever was falling off while being used. Flush tank had no lid and not functioning properly. Finally not worth the money. Stained bed sheets, no drinking water, no dustbin inside the room, no tissue paper.

    Travel Month: Sep 2017

    Room: Standard Double A/c

    Hotel Sarayu has replied on Wed Dec 12 13:55:00 IST 2018

    Sorry sir for inconvenience we change the the old hotel management you can see our website new photos sir.

    4.0

    Small business trip, value for money

    arun k.solo

    The location is good and it is very near to the bus stop, the room was clean. Would recommend it for a short official trip or a short stay. No idea about food as I have not tried it. Else value for money.

    Travel Month: Sep 2017

    Room: Standard Double Non AC

    Hotel Sarayu has replied on Wed Dec 12 13:53:44 IST 2018

    Thank you sir.

    5.0

    Located in the heart of the city

    mahesh s.couple

    Great place, spacious room, nice view, restaurant was really good. Food was certainly nice. Even though I stayed for a day loved the place and room was very good also. Above all Big Bazar is below to buy, emergency things. Overall great.

    Travel Month: Jul 2017

    Room: Standard Double Non AC

    Hotel Sarayu has replied on Wed Dec 12 13:53:22 IST 2018

    Thank you sir for your valuable rating us.

    2.0

    Location

    prasanna.family

    We were greeted by front desk person and allotted a room which had broken wash basin and very poor lighting. When I objected, then another room was given. However that too had no lighting in the bathroom and fan was not working. Since I had to attend a function and leave the place same night, I accepted the room and used it for next 6 hours. Overall it's I can say average room and not worth staying with family.

    Travel Month: Jun 2017

    Room: Double Standard Non Ac

    Hotel Sarayu has replied on Wed Dec 12 13:51:53 IST 2018

    Sorry for that sir. Now we change the old management.

    4.0

    Spacious room

    pradeep r.couple

    Well maintained very clean and hygiene room, one can enjoy the good view of the city. The room is very spacious and very calm and the sit-out next to the window gives you a good serene view. Overall we had a pleasant stay and it's true value for money.

    Travel Month: May 2017

    Room: Standard Double A/c

    Hotel Sarayu has replied on Wed Dec 12 13:50:39 IST 2018

    Thank you sir your valuable suggestion.

    3.0

    Service not good

    tejkiran n.family

    Had booked the room just for a night - transit stay. The room was spacious. But there were initial hiccups .. Not working AC, no water supply in the bathroom. So on insisting, the room was changed. The service quality could have been better. The room was clean.

    Travel Month: Dec 2016

    Room: Standard Double A/c

    Hotel Sarayu has replied on Wed Dec 12 13:49:51 IST 2018

    Sorry for the inconvenience, sir. Now changed the old hotel management.

    2.0

    Not worth to stay as nothing is right in this hotel

    sourabh c.solo

    The hotel is located in centre of the city, but services are zero to this hotel, no room service boys, no restaurant at morning I mean it's ridiculous, no restaurant at morning and although they don't have their restaurant open but they don't have plates and cutleries also how can anyone stay at this place. Don't pick this hotel. Thanks.

    Travel Month: Dec 2016

    Room: Standard Double A/c

    Hotel Sarayu has replied on Wed Dec 12 13:48:26 IST 2018

    Sir we the the old hotel management now are running Owen hotel. Now we have professional hotel management. We have room service also now sir.

    1.0

    Worst service

    chatakonda n.couple

    There is no room service, worst maintenance, parking problem, they take extra money for room booking and there was a water problem. I am faced so many problems in my trip, don't book these type of lodges.

    Travel Month: Nov 2016

    Room: Double Standard Non Ac

    Hotel Sarayu has replied on Wed Dec 12 13:45:45 IST 2018

    Sorry sir for inconvenience now we change the old hotel management we running owen now we have good professional persons you can see our new hotel photos in our website sir.

    4.0

    On the main road and easily accessible.

    ramesh g.solo

    This hotel is on the main road towards the Railway station and easily accessible. A small basement parking is available. The service is not so good. But you may find it value for money. The cleanliness is not so good. Even in the AC rooms cleaning is not so goog.

    Travel Month: Nov 2016

    Room: Double Standard Non Ac

    Hotel Sarayu has replied on Wed Dec 12 13:43:19 IST 2018

    Thank you sir now we change the old management we have now complimentary breakfast.

    3.0

    Room average for this rate

    ajeesh j.couple

    Location of hotel was nice, room average only. Facilities very poor old bath towels and not that much satisfied. Food are not supply to room, if we want to drink tea we should go outside. Service was good no delay for check-in and check-out. Please improve the facilities.

    Travel Month: Nov 2016

    Room: Double Standard Non Ac

    Hotel Sarayu has replied on Wed Dec 12 13:33:43 IST 2018

    We have new room service we change the management. Everything is new changes.

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