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Review Of Hotel Sai Grand

Gorakhpur, Gorakhpur

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.0
    Good

    17 Ratings, 8 Reviews

    excellent
    24%
    very good
    18%
    average
    18%
    poor
    18%
    bad
    24%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 4
    • 3
    • 1
    • 4
    • 1
    • 1
    • 2
    • 2
    • 1

    Rating Categories

    • Cleanliness3.2
    • Room4.4
    • Value For Money4.8

    Sort by:

    Positive first
    2.0

    Poor Stay

    rajkumar p.business

    No bedsheet,no towel, no battery in ac remote. it was not as shown on the MMT listed page

    Travel Month: Oct 2025

    Room: Double Room

    1.0

    Wrist experience

    ved p.family

    After reaching at hotel no one at reception then 15 min later he came and asked no room is available. I can not understand after on line booking how they allot room to someone. They provide servent room to stay which condition was very bad, no toilet available at same floor. Very bad experience

    Travel Month: May 2023

    Room: Executive Room

    Hotel Sai Grand has replied on Sun Jan 26 13:15:49 IST 2025

    Greetings Sir, Apologise for not so good experience at our hotel, we are upgrading our services to serve you better. Do, visit again for a renewed experience.Thank you.

    1.0

    Bad and greedy hotel. Deny confirm booking

    karan.solo

    My happiness of having confirm booking vanished the moment the hotel denied check in. Not only check in is denied but asking more money was just a slap on the face. The sheer greed and ignorance of this hotel is totally unacceptable and unprofessional. This hotel was given 4 star out of 5 last year in 2020 by me for its overall experience when it just opened but after a year, their behavior and professional has changed from hotel to local lodge where one has bargain for tariff. I have booked this for one night while traveling to Guwhati from Delhi. The tariff showing was 750- per night as booked almost 10 days ago. Till the moment I showed my booking at the reception on 25.12.2021 at 8pm, they informed that they have canceled the booking. It must be noted that no cancellation call/email has been sent to me as claimed by hotel. Upon asking, they didn't even bother to show the cancellation ID if their claim is true and correct. Being in digital age, where cancellation receipt sent/received within seconds, hotel claim of cancellation was baseless and without any receipt. However, with customer care support, the hotel bend a little for first few minutes but asked for extra Rs.215- on the basis that their minimum tariff is Rs.1000. Since I had paid Rs 785- including GST, I had paid extra Rs. 215- for that day. Upon conference call, executive Mr. Ajay was told the entire situation who accepted that customer would not be known whether the cancellation was done or not. However, even he seems helpless in convincing the Hotel that how can hotel ask for more money since the booking has been done 10 days ago on 750. Had the booking been made 1-3 days earlier, the tariff of 1000- sounds convincing but if I book 10 days ago on less tariff and if hotel asked for more money on the day of check in, night time, cold winter then its an alarm to all the customers of india to get ready as any hotel can deny check in and ask for more money. I also informed Mr. Ajay that minimum facilities are not provided by hotel like clean room, wifi. Since hotel owner was on conference call, he denied my claim. I updated CCE that I have screen shot of CONNECTED WITHOUT INTERNET. CCE Mr. Ajay asked to share that screenshot. For that, I requested Mr. Ajay that I have to disconnect the call to turn ON my net since both cannot be run simultaneously. But that was the biggest mistake I had done. Upon disconnect of call with CCE, hotel called me on intercom as I have been shifted to a room in the meanwhile since they weren't expected that I would go down that easily and I was talking to CCE in their lobby. To save themselves the embarrassment, they provided me room. Again, after several tries, I wasn't able to connect. Meanwhile, hotel asked me to shell out Rs.1285. With my sudden shock and anger, Hotel said that they didn't receive the amount of Rs.785- and thats why had to pay Rs.1285. This greed and cunningness in this modern is rare. Just keeping a blind eye on already paid confirmed booking, hotel tried every possible way to extort money realizing that I am unable to connect to CCE. Then, after several tries Mr. Kundan, also found difficult to convince the hotel. The fact that customer advance booking cannot be turned down was totally unacceptable by hotel. Even I was surprise the dare of hotel towards MMT. Hotel asked me to tell to pay them on which I replied that I am not the part of that transaction to which they replied that they don't have the number. On that, I literally want to slap that guy who has fall to such low level of character. I also informed that I won't be interested in these hotels unlike its guarantees. Nobody was interested in them but assurance creates a element of trust. Mr. Kundan, then settle the entire ordeal upon pressing on me that I still had to pay Rs.215. Now, surrounded by hotel and nowhere to go at 11pm, I paid Rs.215. Though, a voucher of Rs.200- was promised but that 's the failure of booking at the first place. Even the price of 1000- and facility it offers are lower than a roadside lodge.

    Travel Month: Dec 2021

    Room: Double Room

    Hotel Sai Grand has replied on Sun Jan 26 13:16:30 IST 2025

    Greetings Sir, Apologise for not so good experience at our hotel, we are upgrading our services to serve you better. Do, visit again for a renewed experience.Thank you.

    1.0

    Location is good. Cleainess, hygiene level and food are pathetic

    rakesh p.family

    Room offered to us was not good. Walls needed repair and paint, linen was dirty, bathroom was not clean. Food which we ordered was pathetic. The only good thing about this hotel is the location which is bang on highway.

    Travel Month: Oct 2021

    Room: Executive Room

    Hotel Sai Grand has replied on Sun Nov 28 14:36:40 IST 2021

    Respected Rakesh Sir, We really apologise for hardship you faced at our hotel. We have noted the concern point and will do the needful.Thank you so much for your honest review.

    4.0

    Good Stay

    kishor k.couple

    Stay was nice. The best part is the location, exactly on the highway. If you are just passing by Gorakhpur. This is the best place to stay. The rooms were clean and spacious. Only the food was a little oily. Rest everything is good👍

    Travel Month: Jul 2021

    Room: Executive Room

    Hotel Sai Grand has replied on Sun Nov 28 14:40:15 IST 2021

    Dear sir, thank you for choosing hotel saigrand. Hope to see you soon. Regards

    5.0

    Value for money

    anshuman k.couple

    Great place, right on the highway. Saves a lot of time

    Travel Month: Mar 2021

    Room: Double Room

    Hotel Sai Grand has replied on Sun Nov 28 14:41:12 IST 2021

    Dear sir, thank you for choosing hotel saigrand. Hope to see you soon. Regards.

    5.0

    One the cleanliest hotel ever

    karan.solo

    I have been to many mm t hotels but this hotel leads above all. It is before gorakhpur city which saves traffic and chaos. Gorakhpur is 15km inwards. This is my 3rd solo trip from delhi. This hotel location and cleanliness gives huge relief.

    Travel Month: Dec 2020

    Room: Executive Room

    Hotel Sai Grand has replied on Sat Jan 30 17:26:13 IST 2021

    Greetings karanji, we are humbled by your kind gesture. Hope to serve you again. Regards

    3.0

    Perfect hotel

    rahul k.solo

    Everything was perfect clean and silent atmosphere

    Travel Month: Sep 2020

    Room: Executive Non AC Room

    Hotel Sai Grand has replied on Sat Jan 30 17:27:28 IST 2021

    Greetings rahulji, thank you for choosing hotel saigrand. Will love to serve you again. Regards

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