Guests have expressed serious concerns about cleanliness, with many reporting dirty rooms, unkempt bathrooms, and issues like cockroaches and mosquitoes. The air conditioning often doesn't work, and several guests mentioned water supply problems, including leaks and no hot water. While the location is noted to be good, near the international airport and metro station, the property is described as unsafe and poorly maintained, making it seem like a cheap lodge rather than a decent place to stay. Some did appreciate the friendly staff, though overall experiences were disappointing.