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Haibargaon, Nagaon
12 Ratings, 3 Reviews
Last 10 Customer Ratings (Latest First)
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Terrible experience.
After check-in, i wanted to cancel the booking for some personal reason. But after discussing the same with mm t customer service, i was informed that the booking amount will be non refundable. So i decided to stay at the hotel. But after the conversation with mm t customer care, the manager of the hotel started telling me. He said that as i have inquired about the cancellation of my booking, the booking may get canceled at the end of the day (even though finally i was planning to stay) and if so then the hotel may not receive the money for my stay at the hotel that i have already paid online. The manager of hotel royal palace said that in that case i will have to pay the full amount for my stay at the hotel again during check-out. That manager guy was able to twist and turn a simple thing to that extent that finally, i decided to leave the hotel and cancel my booking even though it was non refundable.
Room: Deluxe Room
HOTEL ROYAL PALACE
Dear Swapnaneel Borua We sincerely apologize for the confusion and frustration caused during your recent stay. The situation you described, including the miscommunication regarding your booking, is not reflective of the service we strive to provide. We deeply regret that this led to your decision to leave, despite your intention to stay. Rest assured, we are reviewing this matter with our team to ensure better clarity and professionalism in future guest interactions. We truly appreciate your feedback and hope you’ll consider giving us another chance to provide you with a better experience. Warm regards, Rittika Ghosh Today Hospitality India Private Limited
Early bird
I arrived two hours before the check in time but they allow me to check in of course with some extra money. But that was a boon for me as i have to freshen up before my cme.
Room: SUPER DELUXE ROOM
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