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Review Of HOTEL RELIANCE

Bokaro, Bokaro | 2 km drive to Bokaro Airport

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.4
    Good

    238 Ratings, 80 Reviews

    excellent
    26%
    very good
    29%
    average
    20%
    poor
    14%
    bad
    11%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 3
    • 2
    • 5
    • 5
    • 2
    • 5
    • 4
    • 4
    • 1

    Rating Categories

    • Location3.8
    • Cleanliness3.4
    • Room4.2
    • Food3.0
    • Value For Money3.0
    • Facilities2.8
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    We are using generative AI to show you summarised user review

    Review Summary

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    • Overpriced room with poor maintenance and delayed service.
    • Good location, safe and easily reachable near bus stand and railway station.
    • Clean rooms with supportive staff, but food is costly.
    • Persistent issues with lift availability and bathroom maintenance need attention.
    Read more

    Sort by:

    Positive first
    2.0

    Overpriced stay.

    rahul p.business

    Overpriced room. Poor maintenance and bad service response. Food price is also high and over priced.

    Travel Month: Jul 2025

    Room: EXECUTIVE ROOM

    4.0

    Shabby fixtures in washroom and poor lift facilities

    umesh k.couple

    Location is good. If you need tea in the morning you will have to wait for 7.30 . The lift is not always easily available to the guests as it's doors are left open and it can not come to the ground floor. Staff is least bothered in this regard. Thirdly the latches of the room especially the one in washroom had so poor fixtures that once you close it you have to struggle hard to open the door of the washroom. I informed the staff in reception about the so-called executive room on the third floor. Apart from this the washroom tile was broken so that any body could fall and break one's bones.

    Travel Month: Jul 2025 (3-Night Stay)

    Room: EXECUTIVE ROOM

    4.0

    nice comfortable sta

    rachna y.business

    location is safe and easily reachable. I find the space safe . taking care of all needed. food is good. room service is good. staff is good .

    Travel Month: Jun 2025

    Room: DELUXE ROOM

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    5.0

    Excellent Stay

    ramakant j.solo

    very good location, neat and peaceful value for money nice stay everything ok, no problem staffs are well mannered

    Travel Month: Jun 2025

    Room: EXECUTIVE ROOM

    4.0

    Good Stay

    chandra s.couple

    good staffs. Reception was good & cooperative. room was clean and good. food was also good but expensive.

    Travel Month: Jun 2025

    Room: EXECUTIVE ROOM

    2.0

    Poor Stay

    parmanand k.

    First , we stay there that is my mistake because in one day I spend approx three thousand for one day and service was very bad even though the AC was not working and when I ask to replace the room then they are arranging some technician and try to repair ac that time which was uncomfortable for me then I requested to him please change my room then they agree and in morning I need toothbrush then they totally denay for this service, and washroom also in poor condition.

    Travel Month: May 2025

    Room: EXECUTIVE ROOM

    4.0

    Good Stay

    ankit s.family

    The hotel was nice. The room was clean, room service was also good. The attendant in the reception behaved nicely.

    Travel Month: May 2025

    Room: EXECUTIVE ROOM

    3.0

    Average Stay

    vivek b.

    Food taste was not so good and also they charged so much which was not according to taste

    Travel Month: Apr 2025 (7-Night Stay)

    Room: EXECUTIVE ROOM

    3.0

    Average Stay

    iman.family with 1 kid

    Bathroom renovation required, Food quality average

    Travel Month: Mar 2025

    Room: EXECUTIVE ROOM

    4.0

    Find the property through Make My Trip site, Good location, food .

    mahendra s.business

    It's nice place for stay. Good infra as well. Supportive staff, tasty food. Over all nice place for stay.

    Travel Month: Feb 2025

    Room: EXECUTIVE ROOM

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    4.0

    Good Stay

    s k.

    It was a good stay, their hospitality and staff behavior was nice.

    Travel Month: Jan 2025 (4-Night Stay)

    Room: EXECUTIVE ROOM

    2.0

    Poor Stay

    ziaul h.

    this is worst hotel i have ever stay in my entire sales life ,

    Travel Month: Nov 2024

    Room: EXECUTIVE ROOM

    4.0

    Comfortable stay

    kumar n.loyalty-iconfamily

    The rooms were immaculate and very comfortable. It has a gated parking area which is important when you travel with your vehicle in a new city

    Travel Month: Nov 2024

    Room: EXECUTIVE ROOM

    2.0

    Poor Stay

    sanchi g.

    Room was untidy, ac was not working properly, the taps were leaking, the lights were so dim. Not a good place for a hygienic stay though the food was good

    Travel Month: Aug 2024

    Room: EXECUTIVE ROOM

    3.0

    Bokaro

    santosh k.business

    Location excellent breakfast need improvement early morning 6 am exit didnot even have tea honestly in employee room clean

    Travel Month: Aug 2024

    Room: DELUXE ROOM

    HOTEL RELIANCE has replied on Sun Oct 27 09:01:48 IST 2024

    Dear Mr. Santosh , Thank you for taking the time to write such a wonderful review about your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and we appreciate your kind words about our property. Our team takes great pride in providing exceptional service to our guests, and we are delighted that our efforts did not go unnoticed. We are pleased to hear that you found our accommodations comfortable and that our amenities met your needs. We look forward to welcoming you back to our hotel in the future. Please do not hesitate to contact us if there is anything we can do to make your next stay even more enjoyable. Thank you again for choosing to stay with us and for sharing your positive experience with others. Best regards, HOTEL RELIANCE

    1.0

    Call not received 2. 30 am arriving from hotel stay out side station steel o

    son o.business

    Hotel not cal received night 2. 30 am. Stay outside bokaro steel city railways station. Station steel city bokaro other side stay in night

    Travel Month: Aug 2024

    Room: EXECUTIVE ROOM

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    2.0

    Bad experience

    neeraj.business

    Bad experience. Lift not functional, toilet flush not working, water tap not working, maximum times ac not working due to power issue, no basic toiletries.

    Travel Month: Jul 2024

    Room: EXECUTIVE ROOM

    2.0

    Overrate

    devashish r.family

    I have been to many big hotels, but first time ever i was charged for drinking water. Seriously? can't you even provide normal drinking water to your guests even in this summer? this basic thing also a guest has to buy?. Room was ok, but according to the price range, it's below average. Bathroom was also not very good according to the price and maintenance they charge. Once there is power cut, there is no ac and lift operational. We faced power cut off during our stay.

    Travel Month: Jun 2024

    Room: EXECUTIVE ROOM

    HOTEL RELIANCE has replied on Sun Jul 21 21:42:08 IST 2024

    Dear Mr. Devashish , “Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience at our hotel did not meet your expectations. We take all feedback seriously and will be looking into the issue you mentioned to ensure that they are resolved. We hope that you will consider giving us another chance in the future to show you the high levels of service and quality that we are known for.” We called you several times but didnt pick up our call . Thanks and regards

    5.0

    bokaro jharkhand

    anand k.business

    A very nice place to stay, the behavior of staff and good facilities. Good quality food. Very quick response to customer needs.

    Travel Month: Jun 2024

    Room: EXECUTIVE ROOM

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    HOTEL RELIANCE has replied on Thu Jun 13 11:11:20 IST 2024

    Dear Mr. Anand, Thank you for taking the time to write such a wonderful review about your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and we appreciate your kind words about our property. Our team takes great pride in providing exceptional service to our guests, and we are delighted that our efforts did not go unnoticed. We are pleased to hear that you found our accommodations comfortable and that our amenities met your needs. We look forward to welcoming you back to our hotel in the future. Please do not hesitate to contact us if there is anything we can do to make your next stay even more enjoyable. Thank you again for choosing to stay with us and for sharing your positive experience with others. Best regards, HOTEL RELIANCE

    2.0

    Very low budget hotel.

    raktim.business

    No spit ac, one very old window ac with no efficiency. Smelly rooms. Cheap quality bed sheet & furniture.

    Travel Month: May 2024

    Room: DELUXE ROOM

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    HOTEL RELIANCE has replied on Thu Jun 13 11:11:56 IST 2024

    Dear Mr. Raktim , “Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience at our hotel did not meet your expectations. We take all feedback seriously and will be looking into the issue you mentioned to ensure that they are resolved. We hope that you will consider giving us another chance in the future to show you the high levels of service and quality that we are known for.” Thanks and regards

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