Guests have reported significant issues during their stay, including unclean rooms, stained bed sheets, and broken amenities like air conditioning and TVs. Many experienced check-in chaos and were charged extra fees upon arrival, which contributed to frustration. Food services were also a major disappointment, with many not receiving meals that were included in their bookings. Despite some positive remarks about staff, the overall sentiment leans heavily towards dissatisfaction due to low hygiene standards and poor management.