Guests mention a few positives, like the property's proximity to the metro and spacious rooms. However, the negatives overshadow the highlights, with many citing poor cleanliness, inadequate staff service, and delay in check-in. Complaints about the lack of amenities like TV and Wi-Fi are common, as well as issues with identifying the property. Additionally, the overall atmosphere seems uninviting, leading to a disappointing stay for many. The property appears to require considerable improvements.