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Review Of Hotel O Mahalaxmi Palace0123401234

Sewla Kalan, Dehradun

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
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    2.3
    Average

    41 Ratings

    excellent
    17%
    very good
    7%
    average
    12%
    poor
    20%
    bad
    44%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 5
    • 1
    • 1
    • 2
    • 2
    • 1
    • 1
    • 2
    • 1

    Rating Categories

    • Location2.5
    • Cleanliness2.4
    • Room2.4
    • Food1.7
    • Hospitality2.1
    • Value For Money2.7
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    Reviews Summary

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    The property has received multiple complaints regarding cleanliness and condition, with guests noting dirty rooms, broken facilities, and unpleasant smells. Staff behavior has also come under fire for unprofessionalism. While some reviews mention cooperative staff, many highlight issues with amenities like hot water and basic supplies. Location is mentioned, but it’s noted as far from the main city. A few guests had decent experiences, yet the overall sentiment leans towards dissatisfaction.

    1.0

    Terrible Stay

    neerav s.loyalty-icon

    Please note that we have done check in the booked hotel as it is too dirty, kindly refund the amount.

    Travel Month: Nov 2023

    Room: Classic

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    1.0

    Waste of money

    harshit k.solo

    Proper t in poor condition. Unprofessional staff. First the room allotted was next to toilet then changed to ground floor full of lobbey noise. The guy on reception didnt have basic manners that when guest is in lobbey & busy on a call but he is watching cricket match loudy & abusing with his friend. No food till dinner then after dinner need to pay immediately!why? no provision to pay bills at checkout they think guests are thieves. Even mineral water is not available in this property.

    Travel Month: Nov 2023

    Room: Classic

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    2.0

    Poor Stay

    rameshwer j.

    Hi rameshwar jat, the rating you have shared is not valid. Please type a number between 1 and 5. For example: if your stay was good please type 4. 2 thank you team makemytrip

    Travel Month: Oct 2023

    Room: Classic

    2.0

    Poor Stay

    pradeep c.

    Hotel is very dirty ac not working tv not working room was not ok washroom not ok.

    Travel Month: Sep 2023 (3-Night Stay)

    Room: Classic

    1.0

    Pathetic checkin.

    abhijit.solo

    The hotel denied the stay as i paid the amount online which was kind off 50% less than the price they are charging by offline booking. The staff asked me to pay extra.

    Travel Month: Sep 2022

    Room: Classic

    Hotel O Mahalaxmi Palace has replied on Thu Nov 03 14:36:13 IST 2022

    Sorry for the unpleasant experience you had with us. Thank you for notifying us and we will surely be working for the better guest experience. Regards, rosy

    1.0

    Terrible Stay

    manoj k.couple

    Room was small, unhygienic and not as shown in the picture. There was no cupboard and bedsheets were also not clean.

    Travel Month: Oct 2019 (4-Night Stay)

    Room: Classic (2X)

    Hotel O Mahalaxmi Palace has replied on Fri Oct 11 21:04:46 IST 2019

    Apologies for the inconvenience caused, Manoj! We've marked a note for the experience you had with us and we'll put in our best efforts to ensure your next stay is pleasant with us. Wish you a wonderful day ahead :) Regards, Amit.

    4.0

    S Joshi

    subhash.couple

    Hotel staff good and nice stay

    Travel Month: Sep 2019

    Room: Classic (2X)

    Hotel O Mahalaxmi Palace has replied on Tue Sep 10 19:28:13 IST 2019

    Thank you for your appreciation, Subhash! We hope to give you a consistent service every time. Regards, Rahul

    1.0

    Worst experience.

    taruni b.solo

    Firstly, the hotel refused to provide me a room because of low tariff offered by MMT for which I had already paid. The room was not clean. The facilities in the room were partially broken. The washroom wasn't clean at all. Overall, I would not recommend this hotel at all.

    Travel Month: Aug 2019

    Room: Saver Single (X)

    Hotel O Mahalaxmi Palace has replied on Mon Aug 19 17:18:03 IST 2019

    Sorry to hear this, Taruni! Please consider the issue of the cleanliness as an off case, as it is one of our highlights. Do give us a chance to host you again and we'll make sure that you'd experience the comfort and hospitality we are known for. Regards, Rachit

    3.0

    Average Stay

    rachan k.solo

    It is good. Faced some problem while arrived. But MMT helped me to make it up. Did not get a towel on the first day. Got it on the second day after requesting for a long time. Clean hotel. Good for a single traveler.

    Travel Month: Jul 2019

    Room: Saver Single (X)

    Hotel O Mahalaxmi Palace has replied on Mon Aug 05 14:33:48 IST 2019

    Hi, Rachan! We're extremely apologetic to know that your experience with us has not been a pleasant one and we d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Vishal

    5.0

    Great stay

    ajay k.loyalty-iconsolo

    Good all thing Clean everything Lobby is also good Staff is good And safe stay

    Travel Month: Jun 2019

    Room: Classic (2X)

    Hotel O Mahalaxmi Palace has replied on Sat Jun 15 08:32:17 IST 2019

    Thank you for acknowledging our efforts. We're glad that you had a good experience with us. We'll ensure that we give you the best services to your next stay with us.

    2.0

    Choose a better option, far away from the main Dehradun City

    kedarnath p.couple

    Location is quite far from the main City. Size of the room is too small, toilet flush wasn't working, there's no hot water available instead of geyser being there. There was no complementary breakfast available when asked they said the cook hasn't arrived as yet. Overall not recommended. Go for some better rooms.

    Travel Month: May 2019

    Room: Classic Room

    Hotel O Mahalaxmi Palace has replied on Tue Jun 11 22:26:10 IST 2019

    Dear Guest, we are sorry for the trouble, we have marked a note for the experience you had with us and we will put in our best efforts to enhance your experience with us. Wish you a great day ahead.

    4.0

    Nice stay

    mukund p.couple

    Stay was nice and to the point as required for short stay

    Travel Month: Apr 2019

    Room: Classic Room

    Hotel O Mahalaxmi Palace has replied on Wed Apr 24 15:09:55 IST 2019

    Charmed to See you loved our services, Mukund! Have a pleasant day ahead) regards, Saurabh

    5.0

    Nice hotel. Good to stay here

    chand.business

    Good staff but availability of some items are less.

    Travel Month: Mar 2019

    Room: Saver Single

    Hotel O Mahalaxmi Palace has replied on Thu Apr 25 12:37:35 IST 2019

    Heartfelt gratitude for sharing this, Chand! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming) regards, Sagar

    5.0

    Good

    saurabh k.

    Everything is fine with staff ana service

    Travel Month: Feb 2019

    Room: Saver Single

    3.0

    Over good

    sintu p.

    Overall all good

    Travel Month: Jun 2018 (4-Night Stay)

    Room: deluxe

    3.0

    Canteen facility is very good

    ishan m.

    Cooperative staff. Peaceful place. One should try before looking for other options.
    Rate should be lesser than before. According to city.

    Travel Month: May 2018

    Room: STANDARD

    1.0

    Guys 07-04-18, unforgettable day in my life .

    kumaresh.solo

    I am Bike racer, to travel from Chennai to Kashmir, On the way I reached Dehradun after completing Haridwar. When I Search hotel for night stay I found Hotel Maha laxmi palace, the is fantastic but, it seems like an old jail, falling paints and distember, torn ed blankets, no locks In rest rooms, no hot water facilities and AC too. When you enter the room you feel the pan shop smell, yeah someone spits the shots on the wall. It make you vomiting. Actually I board on 7. 30 pm and leave the jail 3am

    Travel Month: Apr 2018

    Room: STANDARD

    1.0

    Never Stay Star for this hotel

    mohit.couple

    Worst room. Worst atmosphere. Worst everything . . Rooms are as small sa washroom. Bad smell allover in hotel rooms. MMT should think about hotels class to give in their panel. Worst hotel I have booked with MMT. Asking for money-back for this booking. Never Go There

    Travel Month: Mar 2018

    Room: deluxe

    1.0

    What the hell is this everything was wrong,

    rishabh a.group

    Every thing was poor ,,, this is a very cheap hotel . I already cancel this hotel booking, please refund my all payment . Facilities are nothing. Very poor bed. TV and setup box plug is damaged. No drinking water in the room. Water is not coming in bathroom.

    Travel Month: Mar 2018

    Room: STANDARD

    1.0

    Bad experience

    mukesh s.solo

    Facilities are nothing. Very poor bed. TV and setup box plug is damaged. No drinking water in the room. Water is not coming in bathroom. I had to wash my face in morning with water bottle v. Ery bad experiences in this hotel. I will never come again.

    Travel Month: Mar 2018

    Room: deluxe

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