Review Of Hotel O Ideal Inn

My overall experience was not ideal. Initially, I encountered some challenges with the staff's service, but I appreciated their later efforts to be more supportive. In the hospitality industry, customer service is crucial, and I believe there's room for improvement in this area. Additionally, I did have some concerns regarding hygiene. Overall, my experience can be described as average.

I had a terrible experience with this hotel in Lucknow. My check-in time was clearly mentioned as 12:00 PM, but I arrived at 9:00 PM after a long journey, expecting a smooth check-in. Instead, the hotel staff denied entry, claiming that I paid was too little and refused to honor the booking. I had booked an AC room for 3 people, but they said they would only provide a non-AC room and told me to contact OYO if I had any issues. I contacted OYO support, and they initially told me to cancel the booking and pay ₹1000 directly to the hotel. I refused and explained the entire situation to OYO. During the conversation, the hotel manager told OYO that they would only allow check-in if OYO paid them ₹500 extra as compensation. To help me check in, OYO paid the ₹500 directly to the hotel. Even after that, the hotel refused to provide the extra bed included in the booking. When I asked for the AC remote, they denied having one. Every request was either ignored or rejected, and the manager's attitude was extremely rude and unprofessional. I contacted OYO again and spent over an hour trying to resolve the issue, but they did not help either. The manager stopped taking calls and continued to deny everything. They claimed to provide a king-size bed, but it was actually just a simple double bed, which you could clearly see. OYO also failed to take any meaningful action. This kind of treatment is completely unacceptable for a hotel listed under OYO. It’s clear that they disrespect online bookings and try to take extra money from guests upon arrival. terrible service.

Staying experience was good. But the basic features like towel, Toiletries was not provided.room is neet and clean

The cuisine served was excellent! made for a peaceful stay.

The rooms are nice and clean, over all ambience is great. Staff were also very cooperative.

The staff displayed professionalism and attended to my needs. I had a great time and the room provided all the conveniences i needed.

We are grateful that you provided us with such a lovely experience. The room was properly designed and tidy.

Loved the atmosphere of this place! the ambiance made our stay truly enjoyable.

Room is very clear and all staffs service are very impressive.

The room was neat and clean. The level of service was outstanding. The experience of checking in was positive. The food was excellent. Thanks

Fantastic rooms! the amenities were great. Great place to stay.

Excellent service, super hygienic and helpful staff. Must visit for a couple as well as with family n friends feel at home

The employee of the hotel were very good they made us fell good over there highly recommend.

I just checked out, and i'm already thinking about coming back. The rooms were cool, and the staff was really nice

Enjoyed every moment in this amazing hotel. It's evident they care about there guests so well.

Thank you for every thing we were very happy in our stay. Every thing was excellent if i come back to lucknow your hotel will be my first choice