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Dibdiba, Rudrapur
85 Ratings
Last 10 Customer Ratings (Latest First)
Review Summary
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Not value for money
I really don't like the facility due to many reasons viz. Room was not well maintained due to which I had to ask for another room which was comparatively better, The bed sheet was dirty with so much stains, No water purifier or Bisellery bottle offered.they offered submersible pump water to drink, Towel was dirty.Gyser was not available for bathing, TV was not working in all the rooms in totality it was not value for money.being so much close to railway station, it could have been a great facility if above input being introduced.
Room: Classic
Average Stay
Small rooms non hygenic. No
Room: Classic
Bad time at hotel good times.
As the name says. Good times. It was a terrible stay at the hotel. The rooms were not clean soiled bedsheets, hairs found here n there on the bed. It was like someone just checked out smelly toilets, even i asked at reception please give me a isolated clean room. They just gave me the room next to the reception. Staff was shouting on each other. I was tired n want to sleep. But unfortunately. I used for just 2-3 hours and left the hotel. Extremely disappointed.
Room: Classic
Worse place to stay for couple.
You will feel uncomfortable, unhygienic place, desolate area, disturbance sound from railway station.
Room: Classic
Terrible Stay
Very poor and-bad experience
Room: Classic
Good
Ok for staying. Hotel location is Good for new travellers.
Room: Classic (2X)
Hotel O Galaxy Guest House has replied on Thu Aug 08 20:09:05 IST 2019
Thanks for your valuable time to write a review, Dinesh. As per the feedback, it seems that you aren't fully satisfied with the services and we're extremely apologetic to know this, however, we shall strive hard to ensure better services in the future. Regards, Pravin
It's really good time
Sweety is really sweet over here, Naveen is good and caring guy over here. He serve you what you want, without asking any questions. Overall good experience over here. I enjoyed , hope you too.
Room: Classic (2X)
Hotel O Galaxy Guest House has replied on Mon Aug 05 14:28:33 IST 2019
Thank you so very much, Rahul! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Rahul
Advanced booked room allotted to some other person
My advanced booked room allotted to some other person not to me.
Room: Classic Room
Hotel O Galaxy Guest House has replied on Thu Jul 25 20:33:51 IST 2019
Regret for the unpleasant experience you had with us, Prathu! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one) regards, Navneet
Poor well coming
In spite of advance booking Hotel owner allotted my room to others.
Room: Classic Room
Hotel O Galaxy Guest House has replied on Thu Jul 25 20:33:52 IST 2019
Hey Prathu, we re extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Sagar
I like this hotel.
Very nice Hotel and Good food.
Room: Classic Room
Hotel O Galaxy Guest House has replied on Mon Jul 22 08:06:02 IST 2019
Hi, Ajay Singh! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Pravin
Nice Hotel
It was pleasant stay here. This was my first time here
Room: Classic Room
Hotel O Galaxy Guest House has replied on Wed Jul 03 08:58:16 IST 2019
Appreciate your valuable feedback, Manpreet singh! That's what always motivate us to enhance your experience with us. Hoping to welcome you again soon and we ensure that you would enjoy the hospitality for what we are known for. Have a marvelous day! Regards, Rahul
A pleasant stay
Awesome stay. Well suggested Hotel. Near to Rudrapur railway Station. Well clean room
Room: Classic Room
Hotel O Galaxy Guest House has replied on Wed Jul 03 08:58:18 IST 2019
Hey, Vaibhav Tiwari! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Swarna
Very Good
Very Good Hotel and facilities also.
Room: Classic Room
Hotel O Galaxy Guest House has replied on Mon Jun 24 20:35:01 IST 2019
Great to hear this, Ashish! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Amit
Everything is Good
Hotel staff is very supportable but the room quality is not satisfactory as per my observation.
Room: Classic Room
Hotel O Galaxy Guest House has replied on Thu Jun 13 09:42:52 IST 2019
Hi, Ashish! Thank you so much for the positive rating. It seems that you aren't completely satisfied with our services, we've highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Rachit
Pathetic service
Hotel stay was below average. In this hot weather conditions, the hotel does not have proper air conditioning. After power cuts, they don't start there electricity generators. Not a Good stay.
Room: Classic Room
Hotel O Galaxy Guest House has replied on Tue Jun 11 22:23:09 IST 2019
Hi, Pankaj! We're very sorry for the unpleasant experience you had with us and at the same time we would like to thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a pleasant one. Regards, Rachit
Food
Not so Good but ok ok and too much costly
Room: Classic Room
Hotel O Galaxy Guest House has replied on Thu Jun 06 14:43:19 IST 2019
Sincere apologies, Aman! We understand that your experience was not upto the expectations. Do not worry, we re continuously working to improve our services to make sure your next stay is perfect. Regards, Swarna
Poor Stay
Very average Hotel with average quality food. Paneer was not fresh which I ordered and also delayed service. AC and TV both were non functional at the time of my check in. Service man take 3 hours to make them work.
Room: Classic Room
Hotel O Galaxy Guest House has replied on Thu Jun 06 14:06:24 IST 2019
Hi, sir, we deeply regret to hear such kind of experience you had with us. We've cascaded the same to our relevant team to ensure this does n to happen ever again to any of our guests. Request you to please accept our sincere apologies and we promise to strive day and night to keep up with your expectations in the future.
Average Stay
Location is nearby to railway Station for easy access but food is not Good even in complementary breakfast one stuffed parantha without curd is not expected.
Room: Classic Room
Hotel O Galaxy Guest House has replied on Tue Jun 11 22:22:25 IST 2019
We are sorry for the trouble. We've marked a note for the experience you had with us and we will put in our best efforts to enhance your experience with us. Wish you a great day ahead.
Good stay
All things are Good but market is far away from Hotel
Room: Classic Room
Hotel O Galaxy Guest House has replied on Wed May 08 19:25:32 IST 2019
Thank you for your sweet words, Aman! We hope to give you a consistent service every time. Regards, Rachit
Average stay
Room is average. Not so good.
Room: Classic Room
Hotel O Galaxy Guest House has replied on Thu May 09 19:38:54 IST 2019
Dear Guest, sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead.
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