To get started with, we had two rooms booked for which we had to wait an hour to check in. Then the facilities were soo terrible. In the times of covid, they didn’t even provide packaged bottles, they just filled the bisleri bottles with normal water and provided the same to guests. No glasses, no sanitizations. The washrooms were so unhygienic and dirty. One of the washrooms had a lizard too. The flush of one of the washroom was not working. And the staff there was not at all friendly or helpful. They were just ignoring everything. I went their with my family and we were 4 people. We had selected the plan which has complementary breakfast and dinner. At dinner time they denied to give us dinner for 4 people and just said that they have it registered for 2 people only. We showed them our booking which said complementary breakfast but they didn’t bother look at it and kept showing that they have it for 2 only. They made us wait time 10 pm and after that also didn’t gave us the dinner so i had to take my family outside at 10 for the dinner. They kept on saying, “we have it for 2 only, contact makemytrip because discrepancy is at their end’. They were not customer centric at all. If they were friendly enough while explaining all this and tried even a bit to get this issue sorted at their end, i would have never be posting such wrong review ever. I am just doing it because they are not family friendly at all, you will just feel humiliated if you ho their with your family. We had elderly people with us and not for once they were at all. I have had many hotel trips with small issues which is totally fine because its human nature, i do mistakes all the time, but this was not acceptable at all. I always checkout from a hotel with very good mood, not wanting to checkout at all. But here, i was just waiting for those 2 days to end asap. Though makemytrip customer service really helped us with our booking, they were very helpful and concerning, but the hotel staff was miserable. Very very bad ! in future if i have no options left to stay, still i will never go to this hotel ever.