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Bhadrakali Road, Dwarka | 5 minutes walk to Dwarka Beach
119 Ratings, 67 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the property’s great location, just a stone's throw from the temple and local food spots. However, cleanliness is a consistent concern, with many citing unclean rooms and bathrooms. Some find the rooms small and inadequately serviced, while staff friendliness receives mixed feedback. There are positive mentions of courteous staff and the convenience of hourly bookings for temple visits.
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Complaint: Substandard Room and Service for Premium Price (Rs. 12,33
I am writing to formally complain about the deeply unsatisfactory conditions during my recent two-day stay, for The quality of the room and service I received was nowhere near the standard expected for this price point. The room's condition upon arrival was shocking: The bathroom basin was missing a crucial fixture (a tap/faucet). The linens were in a state of disrepair, with dirty, torn towels and a torn bed cover. In addition, basic amenities and services were absent: Despite the room amenities listing telephone and seating area, these were not present. I was provided with a TV but no remote control. Crucially, after check-in, my multiple requests for drinking water were ignored, and no water was ever delivered. I booked this accommodation expecting a premium experience commensurate with the high cost. I urgently request an explanation for this gross lapse in quality and a prompt resolution, including a partial or full refund.
Room: 4 Bed AC
Average Stay
Location is good ,room is not clean bathroom in not good room Sarvis not good I am not statisfied parking space and room conditions
Room: 3 Bed Super Deluxe AC
Terrible Stay
I am disappointed to find that the room is significantly smaller than what was shown in the photos . Additionally, the cleanliness of the room is unacceptable, with dirty bed sheets and towels and also the wash area was smelling bad.
Room: Super Deluxe Non AC
Hotel milan stay issue
Room was very conjusted, no packaged drinking water provided charged for waterbottle, unclean environment.
Room: Super Deluxe AC
Hotel Milan has replied on Tue Jul 16 13:20:52 IST 2024
Dear Guest, Thank you for taking time to post a review. I would like to apologize for the difficulties experienced by you during your stay at the hotel. We value your business and hope to retain you as a customer for many years to come. Please always share your feedback with us; this is how we keep learning and improving. .
Poor
Zero cleanliness. Washroom are too congested. Stay doesn’t worth. Bad experience. Many rooms are available near temple.
Room: Super Deluxe Non AC
Hotel Milan has replied on Tue Jul 16 13:21:15 IST 2024
Dear Guest, Thank you for taking time to post a review. I would like to apologize for the difficulties experienced by you during your stay at the hotel. We value your business and hope to retain you as a customer for many years to come. Please always share your feedback with us; this is how we keep learning and improving. .
Worst hotel and poor hospitality
businessI stayed in this hotel fir 2 days and my experience is just worst. Room was too small, bed was stiff and the pillows were too hard that caused me cervical. And the blanket was so uncomfortable. Washroom was not clean. Tv was not working. I asked twice to check the tv but they didn't even bother to come. There is no exhast fan in toilet and the small wondow which is given in place of fan is open. You can easily listen what other people are doing in their wash room, that was so unhygienic. Staff was unprofessional. The only good part was the location that you can reach to the temple in 10 minutes. Rest everything about this hotel was too bad.
Room: Super Deluxe Non AC
Hotel Milan has replied on Tue Jul 16 13:21:37 IST 2024
Dear Guest, Thank you for taking time to post a review. I would like to apologize for the difficulties experienced by you during your stay at the hotel. We value your business and hope to retain you as a customer for many years to come. Please always share your feedback with us; this is how we keep learning and improving. .
On pilgrimage
Location nice, no intercom, no internet, no hot water, sometime no lift working. But near to mandir
Room: Super Deluxe A/C
Hotel Milan has replied on Tue Jul 18 12:14:31 IST 2023
Dear Guest, We have noted your feedback. we make sure that you wont find any issues in your next visit. we would love to see you again.
Average Stay
Toilet was not cleaned. Room service is also not good enough.
Room: 4 Bed A/C
Hotel Milan has replied on Tue Jul 18 12:15:00 IST 2023
Dear Guest, We have noted your feedback. we make sure that you wont find any issues in your next visit. we would love to see you again.
Room issue
Room very much small. Bed quality very bad. Blankets and towels are very poor quality bad smell. Toilet very poorly maintained not cleaned
Room: Super Deluxe A/C
Hotel Milan has replied on Tue Jul 18 12:16:01 IST 2023
Dear Guest, Thank you for taking time to post a review. I would like to apologize for the difficulties experienced by you during your stay at the hotel. We value your business and hope to retain you as a customer for many years to come. Please always share your feedback with us; this is how we keep learning and improving. .
A day stay in somnath
Hourly booking was very comfortable especially during temple visits. It is only not only economical but also hassle free. I enjoyed somnath day visit in this hotel along with my family. Hotel people were courteous.
Room: 4 Bed A/C
Hotel Milan has replied on Tue Jul 18 12:17:39 IST 2023
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
Pleasant stay with hotel
familyIt was pleasant stay with hotel. Generous and helpful staff. Would be much happy if hotel has restaurants
Room: 3 Bed Super Deluxe A/C
Hotel Milan has replied on Thu Apr 20 11:28:52 IST 2023
Greetings for the day! thank you for your honest review to us our entire team will be happy to see your review and are keep trying to approaching a reliable service to our guest once again this review will be more valuable and useful in the further future.
Good service
It is good to stay and very near to the dwarka mandir and service is also good
Room: 4 Bed A/C
Hotel Milan has replied on Thu Apr 20 11:29:37 IST 2023
Dear happy guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
Good Stay
Hospitality is very good.
Room: Super Deluxe A/C
Hotel Milan has replied on Thu Apr 06 13:03:21 IST 2023
Dear happy guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
Poor Stay
*hotel avadh* 1. Hospatinility was extremely bad. 2. Bathroom toilet is too small, just 3x4 feet. 3. Only 02 towels for four persons were provided. No toiletries provided. 4. Free wifi was not provided not available. 5. Mosquitos were present in the room. 6. Surrounding of the hotel is very dirty and unbearable smell in and around the hotel. 6. No adequate place for car parking. 7. Only positive of hotel is it's location which is very close to somnath temple.
Room: 4 Bed A/C
Hotel Milan has replied on Thu Apr 06 13:12:33 IST 2023
Dear guest, thank you for taking time to post a review. I would like to apologize for the difficulties experienced by you during your stay at the hotel. We value your business and hope to retain you as a customer for many years to come. Please always share your feedback with us; this is how we keep learning and improving. .
location
location was very good and nearby temple also nearby main food joints of dwarka
Room: 6 bed Non Ac room
Hotel Milan has replied on Wed Feb 22 13:14:42 IST 2023
Dear guest. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We would love to see you again on your next trip of dwarka.
Poor Stay
stay was not comfortable. hotel was also not clean.
Room: Super Deluxe Non A/C
Hotel Milan has replied on Wed Feb 22 13:15:08 IST 2023
Dear guest, we have noted your feedback. We make sure that you wont find any issues in your next visit. We would love to see you again.
Good Stay
4
Room: 6 bed Non Ac room
Hotel Milan has replied on Wed Feb 22 13:15:31 IST 2023
Greetings for the day! thank you for your honest review to us our entire team will be happy to see your review and are keep trying to approaching a reliable service to our guest once again this review will be more valuable and useful in the further future.
Average
Average, need to be maintained cleanness
Room: 4 Bed Non A/C
Hotel Milan has replied on Wed Feb 22 13:15:53 IST 2023
Greetings for the day! thank you for your honest review to us our entire team will be happy to see your review and are keep trying to approaching a reliable service to our guest once again this review will be more valuable and useful in the further future.
Terrible Stay
Unhygienic and untidy room. Room service very poor. Bathroom was unclean. Toilets were horrible flush was not working. Bedsheets were dirty and were not washed for along time may be for amonth or so. Wastage of money and the amount which i paid that is nine thousand plus was too much for this poor service. Abhishek pacholi
Room: 6 bed Non Ac room
Hotel Milan has replied on Wed Feb 22 13:16:43 IST 2023
Dear guest, thank you for taking time to post a review. I would like to apologize for the difficulties experienced by you during your stay at the hotel. We value your business and hope to retain you as a customer for many years to come. Please always share your feedback with us; this is how we keep learning and improving. .
Poor Stay
They did not give me the room which is seen in the picture at the time of booking. , When I demanded that room, they charged me ₹ 500 separately. Please you guys make sure that the room shown in the picture is given the same room and cleanliness was not at all Bedsheet was dirty Washroom was dirty Even after saying the bedsheet did not change
Room: Super Deluxe Non A/C
Hotel Milan has replied on Mon Oct 31 12:53:42 IST 2022
Dear guest, thank you for taking time to post a review. I would like to apologize for the difficulties experienced by you during your stay at the hotel. We value your business and hope to retain you as a customer for many years to come. Please always share your feedback with us; this is how we keep learning and improving. .
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