both the room and the staff were not good at all. bathroom was in very bad condition, the staff was not supportive. the most interesting thing was they don't provide the keys of rooms😆 so if you want to go outside the hotel you have to tell them every time and get your room unlocked, that was very strange. I would not recommend this hotel to anyone.
Hotel Metro Regency
We’re very sorry to hear about your disappointing experience. Your concerns regarding the bathroom condition, staff support, and the key access system are noted, and we sincerely apologize for the inconvenience caused. Guest comfort and privacy are very important to us, and we regret that we fell short during your stay.
We are reviewing these issues with our team to ensure immediate improvements, especially in room facilities and guest handling. Thank you for bringing this to our attention — feedback like yours helps us improve.
We truly regret the impression left and hope you may consider giving us another opportunity to provide you with a better experience in the future.