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Chakan, Pune | 32.3 km from city centre
65 Ratings, 25 Reviews
Last 10 Customer Ratings (Latest First)
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Fake booking on make my trip
Hotel not found in mentioned address, Hotel changed there name and owner said we don't have any bookings.
Room: Deluxe Room
Very bad experience with poor attitude of staff .Totally negatively found
businessVery poor service . Food quality is very bad. Room services are not good. I had booked with my complimentary breakfast but they took charge for bread omelette. Very isolated manners
Room: Deluxe Room
Matrrix in review
It was a decent stay and staff is very supportive and sweet. Moreover, the property manager is also very nice. Food also is good compared to another restaurants in the same area.
Room: Deluxe Room
Poor Stay
No water bottol n bath soup in room, ac not working properly
Room: Deluxe Room
Terrible Stay
No flush in washroom. Ac not working properly/no cooling. Low fan speed. Mosquito here. It's terrible
Room: Deluxe Room
ood
Good for business class. Need to modify the hotel rooms, it's comparatively dull of wall colours. Good service and food is also good.
Room: Deluxe Room
Excellent Stay
Good
Room: Deluxe Room
Excellent Stay
Matrix hotel location ok and food quality is very good & service good. Matrix ju. & sr. M amber person is too good. If second time given chance visit then i will stay in matrix hotel.
Room: Deluxe Room
Average Stay
Rooms are not cleaned properly, bedsheet are not changed, washroom also not cleaned. food quality is low but charges are very high
Room: Deluxe Room
Poor Stay
Cleanliness average, water tap not working properly, no hot water to bath, after struggling half an hour half buckt water supplied thru bucket.
Room: Superior Twin Room
Room facilities are not good.
businessRoom are old design, furniture,room light are not good. My Booking was double bed but give me single bed room.
Room: Superior Twin
Hotel Matrix Inn, Pune has replied on Fri Jul 12 16:12:22 IST 2024
Dear Guest, Greetings from Matrix Inn Association With We Hotels We're truly sorry to hear about the disappointment you experienced during your stay with us. Your feedback is concerning, and we apologize for not meeting your expectations. We understand your frustration with the room condition and the disturbances you encountered. Rest assured, we're taking your comments seriously and working to rectify the issues you've highlighted. We hope you'll allow us the opportunity to make it up to you and provide you with a much-improved experience on your next visit. Warm regards, Matrix Inn Association With We Hotels- Managed By Hospitality Thinking Solution
Average Stay
3
Room: Deluxe AC Twin Bed Room
Hotel Matrix Inn, Pune has replied on Wed Jul 10 11:06:34 IST 2024
Dear Guest Greetings from Matrix Inn Association With We Hotels Thank you for sharing your thoughts on your recent stay. We're grateful that you chose our hotel and appreciate your feedback. We're sorry to hear that we fell short of meeting your expectations. Your comments about the room condition, staff service, and dining options are important to us, and we're committed to addressing these concerns to enhance our guests' experiences. We hope you'll consider giving us another chance to provide you with an improved stay in the future. Sincerely, Matrix Inn Association With We Hotels- Managed By Hospitality Thinking Solution
Stay elsewhere.
Torn bedsheets, leaking shower with no hot water, broken windows, overall pathetic experience even if you're planning to stay over for just one night.
Room: Deluxe AC Twin Bed Room
Hotel Matrix Inn, Pune has replied on Wed Jul 10 11:07:23 IST 2024
Dear Guest, Greetings from Matrix Inn Association With We Hotels We're truly sorry to hear about the disappointment you experienced during your stay with us. Your feedback is concerning, and we apologize for not meeting your expectations. We understand your frustration with the room condition and the disturbances you encountered. Rest assured, we're taking your comments seriously and working to rectify the issues you've highlighted. We hope you'll allow us the opportunity to make it up to you and provide you with a much-improved experience on your next visit. Warm regards, Matrix Inn Association With We Hotels- Managed By Hospitality Thinking Solution
Poor Stay
Landline facility unavailable, rooms not upto the mark, toilets are not clean
Room: Deluxe AC Twin Bed Room
Hotel Matrix Inn, Pune has replied on Wed Jul 10 11:08:01 IST 2024
Dear Guest, Greetings from Matrix Inn Association With We Hotels We're truly sorry to hear about the disappointment you experienced during your stay with us. Your feedback is concerning, and we apologize for not meeting your expectations. We understand your frustration with the room condition and the disturbances you encountered. Rest assured, we're taking your comments seriously and working to rectify the issues you've highlighted. We hope you'll allow us the opportunity to make it up to you and provide you with a much-improved experience on your next visit. Warm regards, Matrix Inn Association With We Hotels- Managed By Hospitality Thinking Solution
Average Stay
Breakfast is not good. Room ac was not cooling.
Room: Deluxe AC Twin Bed Room
Hotel Matrix Inn, Pune has replied on Wed Jul 10 11:08:42 IST 2024
Dear Guest Greetings from Matrix Inn Association With We Hotels Thank you for your feedback. We’re very sorry to hear about your recent experience. This does not reflect the standard of service that our customers deserve. Sincerely, Matrix Inn Association With We Hotels- Managed By Hospitality Thinking Solution
Nice hotel
All amenities are perfect including laundry, all vibes are great. Whatever are the stay days easy and great smell.
Room: Deluxe AC Twin Bed Room
Hotel Matrix Inn, Pune has replied on Wed Jul 10 11:09:31 IST 2024
Dear Guest, Greetings from Matrix Inn Association With We Hotels Thank you for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that you had an incredible experience during your time here. Our team is dedicated to providing top-notch service and creating memorable stays for our guests. We're delighted that you enjoyed the luxurious room, stunning views, and exceptional dining options. It means a lot to us that you're already looking forward to returning. We can't wait to welcome you back for another fantastic stay! Warm regards, Matrix Inn Association With We Hotels- Managed By Hospitality Thinking Solution
Not a value of room booking guest.
businessThey are not serious about booking customers; worst condition room provide after waiting. Whereas i already informed him about late check in. Room window was broken heavy noise come from roadside, bathroom is in dirty condition, and also bathroom window in broken. Inside storage almirah having heavy dust inside. No intercom facility. They confirm tv is working but total time no tv worked. After many follow-ups result is zero.
Room: Deluxe AC Twin Bed Room
Hotel Matrix Inn, Pune has replied on Wed Jul 10 11:11:20 IST 2024
Dear Guest, Greetings from Matrix Inn Association With We Hotels The hotel apologizes for the negative experience while highlighting its commitment to customer satisfaction and “flawless service. The response also uses the guest’s name, thanks them for their valuable feedback, and places an emphasis on “continuous efforts to improve” the guest experience. Warm regards, Matrix Inn Association With We Hotels- Managed By Hospitality Thinking Solution
Bad experience at matrix inn - overall not good experience, not good revei
Mosquitoes in room, hot water not available, no telephone in room, lift not working, overall not good experience
Room: Deluxe AC Twin Bed Room
Hotel Matrix Inn, Pune has replied on Wed Jul 10 11:15:31 IST 2024
Dear Guest, Greetings from Matrix Inn Association With We Hotels We're deeply sorry to learn about the terrible experience you had during your stay. Your feedback is truly distressing, and we apologize for the unacceptable conditions you encountered. This is not reflective of the standard of service we aim to provide. We're investigating the issues you've raised and taking immediate action to rectify them. We understand your frustration and would appreciate the opportunity to speak with you further to address your concerns directly. Please contact our management team so we can assist you promptly. Sincerely, Matrix Inn Association With We Hotels- Managed By Hospitality Thinking Solution
Wanna stay peacefully with budget friendly.
The room is decent and clean. The staff response is quick. The service was good. The budget was good enough to afford for a business travel.
Room: Deluxe AC Twin Bed Room
Hotel Matrix Inn, Pune has replied on Wed Jul 10 11:10:17 IST 2024
Dear Guest, Greetings from Matrix Inn Association With We Hotels Thank you for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that you had an incredible experience during your time here. Our team is dedicated to providing top-notch service and creating memorable stays for our guests. We're delighted that you enjoyed the luxurious room, stunning views, and exceptional dining options. It means a lot to us that you're already looking forward to returning. We can't wait to welcome you back for another fantastic stay! Warm regards, Matrix Inn Association With We Hotels- Managed By Hospitality Thinking Solution
Poor Stay
No intercom facility in the room, so problem in getting room service. Bathroom flush not effective.
Room: Deluxe AC Twin Bed Room
Hotel Matrix Inn, Pune has replied on Sat Nov 25 15:25:20 IST 2023
Dear Guest, Warm greetings! Thank you for your feedback and your recent stay with us. We have noted your comments and forwarded to the concerned team. Awaiting for your future stay with us.
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