The property has been heavily criticized for its poor maintenance and cleanliness. Guests reported dirty rooms, with unclean towels and blankets, along with issues like leaking water and the presence of cockroaches. While the location near Kanpur railway station is convenient, the lack of ventilation and noise from the surroundings detracted from the experience. Service quality was also noted as subpar, with rude staff and mismanagement regarding room bookings, leading to dissatisfaction among visitors.