At first, the person at the counter was not helpful but the other staff members helped. Later, the person at the counter helped. Besides, my reservation was from 21st december, 2024 to 6th january, 2025, but i left on 27th december, 2024. I requested them for at least some amount of refund but they said that they cannot return the amount. Besides, they at first disagreed to manage a hired car for me as i wanted to travel a few places which were not included in their pre-fixed itinerary although agreed to pay whatever he charged