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You are booking hotel for more than 30 days

Review Of Hotel Imperial Regency

Kokkirakulam, Tirunelveli

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.4
    Good

    259 Ratings, 136 Reviews

    excellent
    20%
    very good
    37%
    average
    20%
    poor
    11%
    bad
    12%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 4
    • 4
    • 3
    • 3
    • 5
    • 1
    • 4
    • 1
    • 4

    Rating Categories

    • Location4.0
    • Cleanliness3.4
    • Room3.6
    • Value For Money3.7
    • Food3.6
    • Facilities3.5
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    Reviews Summary

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    The property offers good parking facilities and is conveniently located near transportation hubs. Guests have appreciated the spacious rooms and friendly staff, highlighting the hospitality. However, cleanliness issues have been a constant concern, including unclean rooms and bathrooms, along with a lack of basic amenities like drinking water. Additionally, the absence of an in-house restaurant has been pointed out, requiring guests to seek food from nearby options.

    Sort by:

    Positive first
    3.0

    Average Stay

    tom j.group

    The location of the hotel is good but facilities available are not not upto the mark and felt average.Food was not available there.

    Travel Month: Aug 2025

    Room: Double Bedroom A/c

    1.0

    Terrible Stay

    p. s.

    Very very worst experience in my life .. drinking water not available.. bed so dusty

    Travel Month: Jul 2025

    Room: Double Bedroom A/c

    1.0

    Terrible Stay

    db.

    This room light not working, not clean no blankets, lot off mosquito inside room. Very bad experience

    Travel Month: Jul 2025

    Room: Non A/c Deluxe

    4.0

    makemytrip

    guna n.couple

    Reception and response are good. Non veg hotels very near Veg hotel little bit far away. Request to hotel please take care of bathroom ,replace spray gun and cleaning ...?

    Travel Month: Jun 2025

    Room: Non A/c Deluxe

    • user photos
    1.0

    Totally disappointed.

    monish m.family

    The room was not clean. There were no options for having food as they don't have a restaurant and even they don't have facilities for having a coffee. when we ordered coffee they bought from a small shop and served. Service from the staff was terrible. Not even a single positive thing to describe.

    Travel Month: Jun 2025

    Room: Executive Room A/c|Double Bedroom A/c

    3.0

    Average Stay

    prabhu.family with 1 kid

    My friend refered the Hotel imperial regency, hotel reception person was kind person.. But after one day stayed also cleaning not done.. It's worst experience.. Ac also nit working properly

    Travel Month: May 2025

    Room: Double Bedroom A/c

    3.0

    Average Stay

    ijaz a.family

    It was ok but Not worth for this Price.Door lock was Broken,Ac not that much cooling.. Bathroom smell..no Dental kit provided..

    Travel Month: May 2025

    Room: Non A/c Deluxe

    1.0

    Terrible Stay

    salim h.solo

    very bad room even a small soap or shampoo and towel not supplied. MakeMyTrip not included this type of hotel

    Travel Month: May 2025

    Room: Double Bedroom A/c

    2.0

    Poor Stay

    sagar d.

    Facilities provided was very bad.There were not proper lighting in the room.They were not working properly.Foul smell was present in the room.overall horrible experience

    Travel Month: Apr 2025

    Room: Non A/c Deluxe

    2.0

    Poor Stay

    sagar d.family

    Room was not cleaned.Lights in the room were not working.Foul smell was there in the room.old bed sheets which were not cleaned was given to us.overall it was a horrible experience staying in the hotel

    Travel Month: Apr 2025

    Room: Non A/c Deluxe

    4.0

    Good Stay

    vivek.family with 2 kids

    it's my first time experience with make my trip and I feel comfortable with the booking process. the hotel room was spacious , good hospitality from the staff of hotel imperial residency. satisfied with their parking facility, good customer care service. but one negative is the little water leakage from air conditioner . overall happy rating is 3.5/ 5

    Travel Month: Apr 2025

    Room: Four Bed Room A/c

    4.0

    Good Stay

    vasu r.family

    location near to rly station and bus stand. doesn't have restaurant.hence one has to book food from outside

    Travel Month: Apr 2025

    Room: Four Bed Room A/c

    3.0

    Average Stay

    prasanth v.family with 1 kid

    just ok.Not maintained well. No towels and complimentery mineral water provided. Main highlight on heart of the city.

    Travel Month: Mar 2025

    Room: Double Bedroom A/c

    5.0

    Excellent Stay

    arunkumar n.solo

    nice and pleasant stay. good staff behaviour. will recommend anyone coming to tirunelveli. good experience

    Travel Month: Mar 2025 (4-Night Stay)

    Room: Non A/c Deluxe

    1.0

    Terrible Stay

    regi m.

    Terrible Experience – Avoid This Place! My stay at Imperial Residency, Tirunelveli, was extremely disappointing. The room was unclean and poorly maintained, with no drinking water provided. The bed was infested with insects, making it impossible to sleep. The bathroom was old and filthy, adding to the discomfort. To make matters worse, the hotel staff charged an additional ₹700 without providing a bill, which is completely unacceptable. Their customer service is non-existent—calls for assistance were ignored, and they showed no responsibility for their actions. This place is fraudulent and untrustworthy. I strongly advise others to stay away and avoid getting cheated like I was. Terrible Experience – Avoid This Place! My stay at Imperial Residency, Tirunelveli, was extremely disappointing. The room was unclean and poorly maintained, with no drinking water provided. The bed was infested with insects, making it impossible to sleep. The bathroom was old and filthy, adding to the discomfort. To make matters worse, the hotel staff charged an additional ₹700 without providing a bill, which is completely unacceptable. Their customer service is non-existent—calls for assistance were ignored, and they showed no responsibility for their actions. This place is fraudulent and untrustworthy. I strongly advise others to stay away and avoid getting cheated like I was.

    Travel Month: Mar 2025

    Room: Double Bedroom A/c

    3.0

    Floor maintenance is not good and a/c cooling is average an average experince

    karthick.family

    Room tiles are damaged and they covered by mat and they allotted very poor room to us and drinking water

    Travel Month: Feb 2025

    Room: Non A/c Deluxe

    4.0

    It was good

    ganesh i.group

    Decent stay. Has lift facility. A bit far from new bus stand but worth the money for short stays. Washroom was clean.

    Travel Month: Jan 2025

    Room: Double Bedroom A/c

    4.0

    Good Stay

    dyana k.couple

    Looking good. Service excellent. Gentle behaviour. Rooms are neat and clean. Imperial hotel is excellent

    Travel Month: Jan 2025

    Room: Double Bedroom A/c

    3.0

    Average

    mookambika r.loyalty-iconfamily

    No lift in top floor. Needed to climb 20 steps. No hot water i few rooms. Washrooms not very clean.

    Travel Month: Dec 2024

    Room: Double Bedroom A/c

    4.0

    Okay that’s all

    muthu b.couple

    Room was safe but tnv heat is not suitable for this room i mean non-ac. But nice experience good location

    Travel Month: Dec 2024

    Room: Non A/c Deluxe

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