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Review Of Hotel Gagan Regency

Tatibandh, Raipur, Chhattisgarh | 7 minutes walk to All India Institute Of Medical Sciences

    User Rating & Reviews

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    4.0
    Very Good

    199 Ratings, 83 Reviews

    excellent
    41%
    very good
    33%
    average
    13%
    poor
    5%
    bad
    9%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 1
    • 5
    • 5
    • 4
    • 4
    • 4
    • 5
    • 1
    • 5

    Rating Categories

    • Location3.8
    • Cleanliness3.7
    • Room3.3
    • Food3.8
    • Hospitality4.0
    • Value For Money3.4
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    Review Summary

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    • Prime location just opposite AIIMS Raipur ensures easy access to the city and airport.
    • Spacious and clean rooms with good amenities, providing a comfortable stay.
    • Guests appreciate the tasty food and friendly service, offering quick meal options.
    • Professional staff is noted for their helpfulness and cordial behavior.
    Read more

    Sort by:

    Positive first
    1.0

    Terrible Stay

    vedant m.

    Receptionist behaviour was very bad!

    Travel Month: Nov 2025

    Room: Super Deluxe Room

    Hotel Gagan Regency has replied on Tue Nov 11 12:16:43 IST 2025

    Thank you for sharing your feedback. We sincerely apologize if you felt disappointed during your stay. At Hotel Gagan Regency, we always strive to provide our guests with a comfortable and pleasant experience. Regarding the late departure charge, please note that our check-out policy is clearly mentioned at the time of booking, and any late check-out is subject to availability and an additional fee. However, we regret if this was not communicated in a manner that met your expectations. We have addressed this matter with our front office team to ensure better communication and guest handling in the future. Your feedback is valuable to us, and we hope to have another opportunity to serve you with an improved experience. Warm regards, Sandip Roy Manager, Hotel Gagan Regency

    5.0

    Excellent Stay

    gunesh n.

    This Hotel Gagan Regency is located bang opposite to AIIMS Raipur on Great Eastern Hiways giving you access to both the city and the airport. Good spacious rooms with fresh air. Tasty food preparation and service with smile. Overall good value for money. This is my preferred hotel of choice in Raipur.

    Travel Month: Sep 2025

    Room: Super Deluxe Room

    Hotel Gagan Regency

    Thank you so much for taking the time to share your kind words about your stay at Hotel Gagan Regency. We’re delighted to know that you appreciated our location, spacious rooms, and the quality of our food and service. It’s wonderful to hear that you consider us your preferred hotel in Raipur — that truly means a lot to us. Our team works hard to provide a comfortable and welcoming experience for every guest, and your feedback is a great encouragement to continue doing so. We look forward to welcoming you back soon! Warm regards, Sandip Roy Manager, Hotel Gagan Regency Raipur

    1.0

    Terrible Stay

    naina s.

    Asking for more money after checking in

    Travel Month: Sep 2025

    Room: Super Deluxe Room

    Hotel Gagan Regency

    Thank you for your feedback. We sincerely apologize if there was any confusion or inconvenience regarding the billing during your stay. At Hotel Gagan Regency, we strive to ensure transparency in our pricing and policies, and we never intend to surprise our guests with unexpected charges. If there were any additional costs, they would have been related to extra services requested after check-in, such as meals, extended stay, or upgrades — but we always aim to communicate these clearly in advance. We would be happy to look into your specific case further. Please feel free to contact me so we can resolve the matter to your satisfaction. We truly value your stay with us and hope to have the opportunity to serve you better in the future. Warm regards, Sandip Roy Manager, Hotel Gagan Regency Raipur

    5.0

    Excellent Stay

    vijay b.solo

    Ok

    Travel Month: Sep 2025

    Room: Super Deluxe Room

    Hotel Gagan Regency has replied on Mon Oct 13 11:32:35 IST 2025

    Thank you for taking the time to share your feedback. We hope your stay at Hotel Gagan Regency met your expectations. If there's anything we can do to improve your experience in the future, we would love to hear from you. Looking forward to welcoming you again! Warm regards, Sandip Roy Manager, Hotel Gagan Regency Raipur

    3.0

    Average Stay

    vadakkeppat s.group

    Not worth for the money we spend.

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Super Deluxe Room

    Hotel Gagan Regency

    Thank you for sharing your feedback. We’re truly sorry to hear that you felt your experience did not reflect the value you expected. At Hotel Gagan Regency, we always aim to offer comfortable stays, quality service, and good hospitality at a fair price. Your comments are important to us, and we would appreciate the opportunity to understand what specifically fell short during your visit, so we can improve in the future. . We hope you will give us another chance to serve you better. Warm regards, Sandip Roy Manager, Hotel Gagan Regency Raipur

    4.0

    Good Stay

    paramjot k.

    Good hotel. Location is very comfortable as it is near Aiims. Nice food.

    Travel Month: Aug 2025

    Room: Super Deluxe Room

    Hotel Gagan Regency has replied on Mon Oct 13 11:35:00 IST 2025

    Thank you so much for your kind words and for taking the time to share your experience. We’re glad to hear you enjoyed your stay at Hotel Gagan Regency and appreciated our convenient location near AIIMS, as well as the food. It's always rewarding to know our guests are satisfied. We look forward to welcoming you back soon! Warm regards, Sandip Roy Manager, Hotel Gagan Regency Raipur

    3.0

    Average Stay

    darshan t.solo

    Stay and all was okay but the issue was the number of times I’ve been contacted to write this review and give feedback. Please stop. No

    Travel Month: Aug 2025

    Room: Super Deluxe Room

    Hotel Gagan Regency

    Thank you for your honest feedback, and we're glad to know your stay with us was comfortable. We sincerely apologize for the repeated requests to share a review — that was never our intention to inconvenience you. We appreciate you bringing this to our attention, and we will make sure to respect your preferences moving forward. Your feedback is valuable to us, and we hope to welcome you again for an even smoother experience. Warm regards, Sandip Roy Manager, Hotel Gagan Regency Raipur

    5.0

    Good hotel

    swapnil s.group

    it was a pleasant stay.. the hotel is easily accessible & you may reach the hotel via public tra. Rooms are neat and clean. it was a pleasant stay.. the hotel is easily accessible & you may reach the hotel via public transport. Rooms are neat and clean.

    Travel Month: Aug 2025

    Room: Super Deluxe Room

    Hotel Gagan Regency has replied on Mon Oct 13 11:38:44 IST 2025

    Thank you for your kind words and for choosing Hotel Gagan Regency. We’re delighted to know you had a pleasant stay and found our location convenient and our rooms clean and comfortable. Your satisfaction is our top priority, and feedback like yours encourages us to keep delivering a great experience to all our guests. We look forward to welcoming you again on your next visit to Raipur! Warm regards, Sandip Roy Manager, Hotel Gagan Regency Raipur

    1.0

    Worst experience ever

    vidhu k.couple

    I didn’t even stayed. Not good for unmarried couples. Everyone please read the policies before every booking

    Travel Month: Jul 2025

    Room: Super Deluxe Room

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    Hotel Gagan Regency has replied on Sat Jul 26 17:45:53 IST 2025

    Dear Ms Vidhu Krishna,Thank you for your feedback. We understand and respect our policies are important for all guests. We recommend checking them before booking to ensure a smooth stay. We appreciate your understanding.

    5.0

    Comfortable Stay

    jayanta b.family

    Room condition and service is excellent. Food quality is good. Staffs are helpful. Rooms are clean and spacious.

    Travel Month: Jun 2025

    Room: Super Deluxe Room

    Hotel Gagan Regency has replied on Mon Oct 13 11:40:49 IST 2025

    Thank you for your thoughtful feedback! We’re very happy to hear that you enjoyed your stay at Hotel Gagan Regency and appreciated our room condition, food quality, and the helpfulness of our staff. Clean and spacious rooms along with warm service are what we strive to deliver every day. We truly value your support and look forward to hosting you again soon! Warm regards, Sandip Roy Manager, Hotel Gagan Regency Raipur

    5.0

    FROM MAKE MY TRIP

    rakesh b.business

    I FIND THIS TRIP FROM MAKE MY TRIP APP MOSTLY I STAY HERE WHEN COME IN RAIPUR GOOD STAFF BEST SERVICE

    Travel Month: Jun 2025

    Room: Super Deluxe Room

    Hotel Gagan Regency has replied on Mon Oct 13 11:41:41 IST 2025

    Thank you for your continued trust in Hotel Gagan Regency and for sharing your kind words. We’re delighted to know that we are your preferred choice whenever you visit Raipur. It’s always our pleasure to welcome you, and we truly appreciate your recognition of our staff and service. Looking forward to seeing you again soon! Warm regards, Sandip Roy Manager, Hotel Gagan Regency Raipur

    5.0

    Excellent Stay

    ashish k.

    All things is very very good

    Travel Month: May 2025

    Room: Super Deluxe Room

    Hotel Gagan Regency has replied on Mon Oct 13 11:43:47 IST 2025

    Thank you so much for your wonderful feedback! We’re thrilled to hear that you found everything “very very good.” Your satisfaction means a lot to us, and we look forward to welcoming you again at Hotel Gagan Regency. Warm regards, Sandip Roy Manager, Hotel Gagan Regency Raipur

    1.0

    Terrible Experience

    tushar b.business

    Terrible Experience – Will Not Stay Again I had a very bad experience during my stay at this hotel. There were so many mosquitoes in the lobby, it was extremely uncomfortable and unhygienic. The staff was not cooperative at all and seemed careless about guest comfort. I expected basic cleanliness and hospitality, but was very disappointed. I will definitely not stay at this hotel again and do not recommend it to others.

    Travel Month: May 2025

    Room: Super Deluxe Room

    Hotel Gagan Regency has replied on Tue May 20 17:03:42 IST 2025

    Dear Mr. Tushar Bhandarkar, We are truly sorry to hear about your unpleasant experience. Please accept our sincere apologies for the discomfort caused by the mosquitoes and the lack of responsiveness from our staff. This is certainly not the standard we aim to maintain. Your feedback is important, and we will take immediate steps to address these concerns and improve our services.

    3.0

    xperience

    couple

    Rooftop dinner is a highlight. Room service is delayed. Can include more nonveg dishes. Non veg could be served in Breakfast.

    Travel Month: Apr 2025

    Room: Super Deluxe Room

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    Hotel Gagan Regency has replied on Wed May 07 17:35:33 IST 2025

    Dear Mr. Guest, Thank you for your feedback. We are glad you enjoyed the rooftop dinner. We apologize for the delayed room service and appreciate your suggestions regarding the non-veg menu. We will consider these for future improvements.

    5.0

    Location is good

    raj s.family

    It's good hotel in Raipur for stay, food quality is good request only to serve half plates system when any person order for only one

    Travel Month: Apr 2025

    Room: Deluxe Room

    Hotel Gagan Regency has replied on Wed Apr 23 12:44:25 IST 2025

    Dear Mr. Raj Singh, Thank you for your positive feedback. We are glad you had a good stay and enjoyed the food quality. We appreciate your suggestion about the half-plate option and will certainly consider it to improve our service. We look forward to welcoming you again.

    4.0

    Good Stay

    gunesh n.

    The location is Great , slightly away from busy Raipur City. Food - Good taste, good filling portion for one and fairly priced, quick service with smile 😊. I am a regular guest at Gagan Regency

    Travel Month: Apr 2025

    Room: Deluxe Room

    Hotel Gagan Regency has replied on Wed Apr 23 12:46:15 IST 2025

    Dear Mr. Gunesh Narkar, Thank you for your wonderful review! We are delighted to hear that you enjoyed our location, food, and service. It is always a pleasure to welcome regular guests like you, and we look forward to hosting you again at Gagan Regency.

    1.0

    Terrible Stay

    ayush g.

    The behaviour of staff is very rude. And the commode toilet is broken and no water flushing working properly. No proper hygiene is there in the bedsheet and pillows.

    Travel Month: Apr 2025

    Room: Deluxe Room

    Hotel Gagan Regency has replied on Wed Apr 23 12:49:01 IST 2025

    Dear Mr. Ayush Gupta Kashaudhan, We sincerely apologize for the issues you experienced during your stay. Your feedback regarding staff behavior, the toilet condition, and cleanliness has been noted, and we will address these concerns promptly. We value your input and strive to improve our services. Thank you for bringing this to our attention.

    5.0

    Excellent Stay

    nirmal c.

    A comfortable place for stay with good food in Raipur very opposite to AIIMS. Very cordial behaviour and professional team.

    Travel Month: Mar 2025

    Room: Deluxe Room

    Hotel Gagan Regency has replied on Wed Apr 23 12:51:53 IST 2025

    Dear Mr. Nirmal Cherthedoth, Thank you for your wonderful feedback. We are glad you had a comfortable stay and enjoyed the food. We truly appreciate your kind words about our team and will continue to maintain our high standards of service. We look forward to welcoming you back.

    5.0

    Excellent Stay

    abhinav d.

    5

    Travel Month: Feb 2025

    Room: Deluxe Room

    Hotel Gagan Regency has replied on Mon Mar 17 13:43:00 IST 2025

    Dear Mr. Abhinav Dwivedi, Thank you for your 5-star review! We're delighted you had a great stay and look forward to welcoming you again!

    5.0

    Excellent Stay

    divya a.loyalty-iconfamily

    Neat room and washroom. Housekeeping activities very nice. Morning breakfast and restaurant also well managed. Staff behaviour also nice. Overall experience for me was very nice

    Travel Month: Jan 2025

    Room: Deluxe Room

    Hotel Gagan Regency has replied on Mon Feb 10 18:12:50 IST 2025

    Dear Ms Divya A, Thank you for your kind words! We're glad you had a great experience and appreciated our cleanliness, housekeeping, breakfast, and staff hospitality. We look forward to welcoming you again!

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