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Haripura, Surat | 5 minutes walk to Surat Railway Station
40 Ratings, 13 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property has clean rooms and polite staff, making it suitable for budget travelers. It boasts a great location near the railway and bus station, and guests have appreciated the tasty food. However, some guests reported issues with cleanliness, including cockroaches and dirty linens. Check-in processes have also faced criticism for being slow and complicated, leading to dissatisfaction among some visitors. Overall, it seems to offer basic comfort with room for improvement.
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Excellent Stay
Good to stay good room service so clean rooms
Room: Executive Room
Hotel Diamond Plaza has replied on Wed Jan 22 19:47:06 IST 2025
Dear Mr. Snehal Desai, Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to know that you enjoyed your accommodations, as well as the services. Our Hotel aims to provide a truly unique experience, We are incredibly grateful that you took the time out to leave us this note. Our Hotel values customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again
Average Stay
The hotel facilities are quite normal but the services are not much fast. My opposite room had people (3 boys) drunk and shouting at night 2:00am need to make guidelines to live at the hotel safely!
Room: Deluxe Room
Hotel Diamond Plaza has replied on Sat Dec 21 07:06:26 IST 2024
Dear, Miss. RIYA GOYAL , Thank you for choosing to stay with us and for sharing your valuable feedback. It was indeed a pleasure to host you. We understand that there were areas where we fell short but we really appreciate your patience and understanding. We look forward to having you back soon.
Very bad stay and required to get this property unlisted from MMT
My stay was not pleasant as they asked me wait before check-in at the reception nd while check in they gave me a long list to check each and every thing available in the room and told me if any spot get dirty they will charge for that. When I noticed the room it was already dirty. There were many derty black and brown patches on the pillow, bedsheet, and other places. I also told them that the electric switches are broken and the lights are not working for that the fine was around 900 rupees. It was not all, I noticed cockroaches are roaming around the roam and the room was not good as charged to me. I told them that please change the room. they were not ready to change. After 4 hours I told them I going and check out my room, they asked me wait in the room and in the loby.
Room: Deluxe Room (Hourly)
Hotel Diamond Plaza has replied on Sun Jun 29 20:25:47 IST 2025
Dear, Thank you for choosing to stay with us and for sharing your valuable feedback. It was indeed a pleasure to host you. We understand that there were areas where we fell short but we really appreciate your patience and understanding. We look forward to having you back soon..
Excellent Stay
Excellent service
Room: Deluxe Room
Hotel Diamond Plaza has replied on Thu Apr 04 23:20:41 IST 2024
Dear Mr ZAMIL KHAN, Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to know that you enjoyed your accommodations, as well as the services. Our Hotel aims to provide a truly unique experience, We are incredibly grateful that you took the time out to leave us this note. Our Hotel values customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Path
Pathetic hotel and rude behaviour lack of visitors understanding. Because of some misunderstanding they just denied my stay and also didn't refunded just small amount. Didn't expected this. Please just confirm everything before visiting. Worst experience.
Room: Deluxe Room
Hotel Diamond Plaza has replied on Thu Feb 15 23:03:26 IST 2024
DEAR VISHAL KUSHWAHA, YOU WAS NOT STAYED IN OUR HOTEL SO HOW CAN YOU SAY THAT HOTEL IS PATHETIC. WHAT RUDE BEHAVIOR DONE WITH YOU? BECAUSE WE HAVE ZERO TOLLRANCE POLICY TOWARDS UNMARRED COUPLE / IN-VALID COUPLE. YOU SAY YOUR WITH YOUR WIFE BUT YOU DONT HAVE MARRIGE CERTIFICATE ALSO DONT HAVE ANY CERTIFICATE WHERE YOUR NAME MENATIONED AS HUSBAND IN YOUR WIFE ID. FOR U IT'S JUST SOME MISUNDERSTANDING BUT WE ALREDY MENATIONED ON MMT WE ARE NOT COUPLE FRINDLY HOTEL AND ALSO WE NOT REFUND YOU AMOUNT BEACUSE WHOLE DAY WE UNOCCUPIED YOUR ROOM AND YOU CHECKIN TIME WAS MID NIGHT 3AM THATS WHY WE NOT PROVID U REFUND. SO I THINK YOUR THE PERSON WHO MISLEADING THE OTHER AND TRY TO SELF SETIFACTION FOR YOUR OWN MISTAKE AND BLEAM OTHERS.
Poor Stay
I was charged more and the hotel had also didn't co-operate the extra stay, didn't gave appropriate discount as mention on your itinerary. Had a very bad experience with hotel diamond plaza. And the manager behaviour was also like road side hooligans. (1) our package was with breakfast, but they didn't, (2) bathroom tapes were not proper, with had bath with cold water, in winter time, room no 305 or 304, (3) i found khatmal on my extra bad on first night. (4) room cleaning services was not done unless we call them for several time, they didn't ch-ages the bedsheets when i called room service at 10:30 pm. As it was not changed in the morning. (4) we have to argue a lot with the manager for 1hrs when check out at 11:30pm. And we were late to our destination to mumbai. (5) i discussed the itinerary with your assistant about the changes and charges you had charged for 2night from 30 january to 1 feburary 2024, was more then my previous booking of 3nights from 30 january to 2 feburary 2024. She told me and gave me apology and told that hotel managing will co operate with you, but hotel management didn't satisfied us. End the behaviour was very much disturbing and terrible in front of my family.
Room: Deluxe Room
Hotel Diamond Plaza has replied on Sat Feb 10 23:20:41 IST 2024
Hotel management will not responsible for what amount you paid MMT, that amount you paid MMT hotel was charged you 40%less amount for same days and manager already told you that u have only 2 days online booking then u say ok and request to manager i m with my family so please don't tell them for checkout, early morning i have to go then in evening we discus and in evening you say ok with tariff but at the time of checkout u and your family members try to manipulate the management with ur family lady say we will not pay you for 2 days we pay u only for 1 days 1) We have buffet breakfast guest call on room services and get the details about breakfast but u and ur family was not available at breakfast time. 2) Bathroom tapes come at the time of checkout & round the clock we have hot and cold water except you not a single guest face such hot water issue. 3) there is not a single bed bugs in our hotel. 4) you call in mid night 3 am for room cleaning that is not possible in any hotel. 5) if u don't know about online booking and there policy that's not hotel management mistake and still hotel management gives you nearly about 40% discount on his regular tariff but you and your family still want more 50% discount that means you want to pay only 25% off your total bill amount so i think know one gives you that much discount sir.
Good Stay
businessOverall a good stay. Rooms are a bit small but that’s ok for a solo traveler who is in surat for business.
Room: Deluxe Room
Hotel Diamond Plaza has replied on Sat Feb 10 23:10:11 IST 2024
Dear Mr Harry Dolas , Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to know that you enjoyed your accommodations, as well as the services. Our Hotel aims to provide a truly unique experience, We are incredibly grateful that you took the time out to leave us this note. Our Hotel values customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Good Stay
coupleNice. Clean and neat suitable for budget traveler. Food was good. Had little difficulty to find the location at first go. But was fine
Room: Deluxe Room
Hotel Diamond Plaza has replied on Sat Feb 10 23:11:12 IST 2024
Dear Mr vikram mehta, Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to know that you enjoyed your accommodations, as well as the services. Our Hotel aims to provide a truly unique experience, We are incredibly grateful that you took the time out to leave us this note. Our Hotel values customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Good Stay
It’s a good stay, room is small not that much spacious overall good
Room: Deluxe Room
Hotel Diamond Plaza has replied on Sat Feb 10 23:12:07 IST 2024
Dear Mr Rizwan Ahmed, It is amazing to be able to deliver such an exceptional level of service to such a valued guest as yourself.We hope you will choose our property again to create more amazing memories whenever your trip will bring you back to our city
Average Stay
Ok.
Room: Deluxe Room
Hotel Diamond Plaza has replied on Sat Feb 10 23:13:05 IST 2024
Dear , COL BHAGWAN SINGH RANA, Thank you for choosing to stay with us and for sharing your valuable feedback. It was indeed a pleasure to host you. We understand that there were areas where we fell short but we really appreciate your patience and understanding. We look forward to having you back soon.
Good stay good stay
Hotel near by railway and bus station, staff is very polite, room are neat and clean, food is very tasty
Room: Deluxe Room
Hotel Diamond Plaza has replied on Sat Feb 10 23:17:04 IST 2024
Dear, Rita vaishnav, Thank you for choosing to stay with us and for sharing your valuable feedback. It was indeed a pleasure to host you. We understand that there were areas where we fell short but we really appreciate your patience and understanding. We look forward to having you back soon.
Budget & affordable property
Location is perfect and it is close to railway station, room are neat and clean, staff is very polite and food is very tasty
Room: Deluxe Room
Hotel Diamond Plaza has replied on Sat Feb 10 23:17:59 IST 2024
Dear Mr Neel,Thank you for choosing our Hotel, and for taking the time to write a review! We are so glad to know that you enjoyed your accommodations, as well as the services. Our Hotel aims to provide a truly unique experience, We are incredibly grateful that you took the time out to leave us this note. Our Hotel values customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Average Stay
There are a lot of cockroaches in the deluxe room, and there is no curtain on the window, at least cover up window, this is normal room not deluxe room. Thankyou.
Room: Deluxe Room
Hotel Diamond Plaza has replied on Sat Feb 10 23:20:20 IST 2024
Dear, Mr. Mohammed usman, Thank you for choosing to stay with us and for sharing your valuable feedback. It was indeed a pleasure to host you. We understand that there were areas where we fell short but we really appreciate your patience and understanding. We look forward to having you back soon.
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