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Review Of Hotel Basera

Main road, Ranchi | 4.8 km drive to Birsa Munda Airport, Ranchi

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    3.3
    Good

    178 Ratings, 110 Reviews

    excellent
    21%
    very good
    29%
    average
    22%
    poor
    15%
    bad
    12%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 3
    • 4
    • 2
    • 3
    • 4
    • 1
    • 2
    • 4
    • 1

    Rating Categories

    • Location4.2
    • Cleanliness3.3
    • Room3.2
    • Value For Money3.4
    • Food3.2
    • Security5.0
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    This property has a prime location near Ranchi railway station, making it convenient for travelers. Guests appreciate the polite and helpful staff, and many mention good service overall. However, cleanliness is a repeated concern, with several reviews highlighting unkempt rooms, dirty linens, and maintenance issues. While some enjoy the food, others find it average or problematic. Room conditions vary, with reports of pests and poor ventilation, making it a mixed experience for visitors.

    Sort by:

    Positive first
    3.0

    Cleanliness

    budhan v.couple

    The bedsheets and blankets were not tidy. When asked to change, they mentioned all the sheets will be like that because people tend to eat on the bed.

    Travel Month: Oct 2023

    Room: Deluxe Room with Work Desk

    Hotel Basera has replied on Tue Oct 24 13:59:25 IST 2023

    Sorry for the inconvenience.

    1.0

    Worst experience ever

    syed a.family

    Tv not working, taps are broken in the bathroom, got hot water after repeated request that to after 1 hr, floors are not moped on a regular basis, hairs are visible all over the floor, blanket cover are not washed may be for year long, damp are found on the wall. Expecting some action from make my trip. Though i know nothing will happen. I have paid more than 2000 rs, is this what i should expect in return. Expecting my money back, or some action against basera hotel mgt. What is the use of taking insurance ?

    Travel Month: Jul 2023

    Room: Deluxe Room with Work Desk

    Hotel Basera has replied on Tue Oct 24 14:00:28 IST 2023

    Sorry for the inconvenience

    5.0

    Nice place to stay

    sanjay t.solo

    It was a great experience to stay here. I was really satisfied and a pleasure to get hostility over there.

    Travel Month: Jun 2023

    Room: Deluxe Room with Work Desk

    Hotel Basera has replied on Sat Sep 23 13:28:38 IST 2023

    Thanks for the feedback.

    5.0

    Ex l

    dharmimder s.family

    All staff good, clean good, food good.

    Travel Month: Apr 2023

    Room: Standard A.C Room with Wi Fi

    Hotel Basera has replied on Sat Sep 23 13:29:33 IST 2023

    Thanks for the feedback

    4.0

    Good Stay

    amitabh.loyalty-iconfamily

    Service is excellent. But room needs some renovation.

    Travel Month: Mar 2023

    Room: Deluxe Room with Work Desk

    Hotel Basera has replied on Sat Sep 23 13:32:40 IST 2023

    Thanks for the feedback.

    3.0

    Averege

    suman k.loyalty-iconfamily

    It's good we can stay it's near by to ranchi railway station

    Travel Month: Dec 2022

    Room: Standard Room

    Hotel Basera has replied on Sat Sep 23 13:34:21 IST 2023

    Thanks for the feedback.

    3.0

    Average Stay

    tanay.family

    Rooms are not good as its staff. Staff's behaviour are so good and polite. But the condition of the rooms was average.

    Travel Month: Jun 2022 (3-Night Stay)

    Room: Semi Deluxe

    Hotel Basera has replied on Sat Sep 23 13:35:23 IST 2023

    Sorry for the inconvenience.

    5.0

    Good and decent

    neetish j.solo

    Good & decent, clean and we'll behaved staff

    Travel Month: May 2022

    Room: Semi Deluxe

    Hotel Basera has replied on Sat Sep 13 08:13:17 IST 2025

    Thank you for the feedback.

    3.0

    Avarege

    palash c.business

    For business traveler it is ok.

    Travel Month: May 2022

    Room: Semi Deluxe

    Hotel Basera has replied on Sat Sep 13 08:13:47 IST 2025

    Thanks for the feedback.

    5.0

    10/10

    prince a.solo

    All is best. 10/10. All staff is best. Food is best.

    Travel Month: Dec 2021

    Room: Semi Deluxe

    Hotel Basera has replied on Sat Sep 13 08:14:16 IST 2025

    Thanks for the feedback.

    5.0

    Outstanding

    aashutosh a.solo

    Better service delicious food.

    Travel Month: Feb 2020

    Room: Delux Non A.C Room

    Hotel Basera has replied on Sat Sep 13 08:14:57 IST 2025

    Thank you for the feedback.

    4.0

    Good Stay

    hitesh c.family

    Hotel room location services staff all good

    Travel Month: Feb 2020

    Room: Standard Non A.C

    Hotel Basera has replied on Sat Sep 13 08:15:27 IST 2025

    Thanks for the feedback.

    3.0

    Average Stay

    kunal s.family

    Hotel should arrange parking area and rooms are very congested.

    Travel Month: Jan 2020

    Room: Standard Non A.C

    Hotel Basera has replied on Mon Feb 03 19:44:51 IST 2020

    Sorry for the inconvenience

    4.0

    Nice Hotel

    subhash r.solo

    I have very excellent stay. Nice service, nice location.

    Travel Month: Dec 2019

    Room: Standard Non A.C

    Hotel Basera has replied on Mon Feb 03 19:44:19 IST 2020

    Thanks for the feedback.

    3.0

    Not properly ventilated

    sumit g.family

    Although the rooms were spacious enough but both bathroom and room have no proper ventilation.

    Travel Month: Jan 2020

    Room: Standard Non A.C

    Hotel Basera has replied on Mon Feb 03 19:45:33 IST 2020

    Will look at your suggestions.

    5.0

    Always good to stay

    hira k.group

    Nice staff, cleanliness, good ambiance, good locality, easy access. Overall 5 star.

    Travel Month: Dec 2019 (3-Night Stay)

    Room: Delux Non A.C Room

    Hotel Basera has replied on Tue Dec 31 13:58:15 IST 2019

    Thanks for the feedback

    4.0

    Good location

    prakarsh p.family

    Good location Very near to Station

    Travel Month: Dec 2019

    Room: Standard Non A.C

    Hotel Basera has replied on Tue Dec 31 13:58:43 IST 2019

    Thanks for the feedback

    4.0

    Hotel Basera

    deepak n.

    Nice Hotel but not so clean as per expectation. Food quality is good

    Travel Month: Dec 2019

    Room: Standard Non A.C

    Hotel Basera has replied on Tue Dec 31 13:59:11 IST 2019

    Sorry for the inconvenience

    4.0

    Had a pleasant stay

    dinesh k.solo

    Just had a short stay. Staff good, cleanliness ok, parking available, food okay,

    Travel Month: Dec 2019

    Room: Standard Non A.C

    Hotel Basera has replied on Tue Dec 31 13:59:39 IST 2019

    Thanks for the feedback

    3.0

    Night stay at Hotel Basera

    pratyush d.solo

    Overall not that much satisfied. Too much noise in the Hotel, poor service from staffs, too costly.

    Travel Month: Nov 2019

    Room: Standard Non A.C

    Hotel Basera has replied on Wed Nov 27 17:32:12 IST 2019

    Sorry for the inconvenience.

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