Review Of Gayatri Palace

Gayatri Palace has replied on Thu Apr 20 13:41:20 IST 2023

Dear sachin singh, thank you for choosing our hotel for your stay. We appreciate your business and are sorry to hear that your experience with us was not up to your expectations. During your booking process, we took you to the room and you did not raise any issues. We were happy to provide you with an upgrade to an a/c room upon your request, and our staff promptly fulfilled your request for a nominal fee. We apologize for any inconvenience caused during your stay, particularly regarding the odor and moisture in the room. Your feedback is important to us, and we will take steps to ensure that these issues are addressed and resolved promptly. We value our staff and the professionalism they bring to their work, and we regret any misunderstanding that may have occurred during your interaction with them. We are pleased to let you know that, in light of the issues you faced, we have refunded 100% of your booking for one day of your stay. Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.