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Civil Lines, Lucknow
2053 Ratings
Last 10 Customer Ratings (Latest First)
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Excellent Stay
The stay was awesome and food was delicious and mouth watering... overall superb quality in every experience
Room: Fortune Club Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Sat Nov 08 21:19:01 IST 2025
Dear Mr. Dabhi, Namaste! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Lucknow. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
Excellent Stay
property is at prime location.easy to approach...food was really good...
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Sat Nov 08 21:25:00 IST 2025
Dear Mr. Prasad, Namaste! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Lucknow. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
Excellent Stay
I stayed here during an official work trip and had a very comfortable experience. The location was convenient, close to the office and easy to reach. The food was tasty and had good variety, which made meals enjoyable after long work hours. The rooms were clean and well-maintained, with all the basic amenities I needed. The Wi-Fi was reliable, which helped me stay connected for work. The staff were polite and helpful throughout my stay. Overall, it was a smooth and pleasant experience, and I’d recommend this place for anyone traveling for business.
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Sat Nov 08 21:27:46 IST 2025
Dear Mr. Jain, Namaste! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Lucknow. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
Excellent stay
Centrally located, near to Hazaratganj, neat and clean, variety in breakfast. Recommended for stay.
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Sat Nov 08 21:14:09 IST 2025
Dear Mr. Singh, Namaste! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Lucknow. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
Excellent Stay
it was very nice and everything was really upto the mark, and staff is very coprative, will visit again for sure
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Sat Nov 08 21:26:17 IST 2025
Dear Mr. Kumar, Namaste! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Lucknow. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
Average Hotel for stay
Rooms are good. Food quality is average and cost is too high. Breakfast items were not fresh neither of good taste. Hospitality was okay. Location is isolated and very compact space.
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Sat Nov 08 21:23:58 IST 2025
Dear Mr. Pandey, Greetings From Fortune Park BBD Lucknow! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Park, Lucknow. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
Average Stay
The property is good in all respect but inconsistent services is a challenge . The front office definitely needs more polite, effective and courteous personnel.
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Sat Nov 08 21:21:57 IST 2025
Dear Mr. Singh, Greetings From Fortune Park BBD Lucknow! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Park, Lucknow. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
Average Stay
The behavior of the reception staff could be improved.
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Sat Nov 08 21:09:40 IST 2025
Dear Mr. Khan. Greetings From Fortune Park BBD Lucknow! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Park, Lucknow. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
worst ITC stay. WOULD NOT RECOMMEND IT TO ANYONE.
The Hotel needs urgent Makeover. Rooms were still ok but the Washroom switches are broken, No Hand Towels, No bathroom slippers, No bathrobes, No Laundary bag. The Hallway ceiling to the rooms were having huge stains of Water leakage. Very sorry that ITC is managing this property under their brand and hotel not providing basics. Even the Bath Towels provided were of century old time. Highly Dissappointed.
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Sat Nov 08 21:01:50 IST 2025
Dear Mr. Kumar, Greetings From Fortune Park BBD Lucknow! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Park, Lucknow. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
Excellent Stay
The property is a luxury stay. It is quite huge and very clean. It is situated in a good area . The food is extremely delicious and many items are provided in breakfast . The Staff are very helpful and treats people with respect and cooperative
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Sat Nov 08 21:17:55 IST 2025
Dear Mr. Choudhury, Namaste! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Lucknow. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
Fairly ok stay
Stayed with my two boys for a holiday . The hotel is overpriced for the amenities and service . Will start with good things - location is good , rooms size is large it could easily accolades two single beds and one additional bed still leaving space to walk , hotel staff Sundaram is excellent at his work, staff is courteous and helpful . Now not so good - AC is a big problem - it doesn’t heat adequately , lobby AC doesn’t work , staff can trained and groomed better as per ITC standards.
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Sat Nov 08 21:23:07 IST 2025
Dear Ms. Srivastava, Greetings From Fortune Park BBD Lucknow! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Park, Lucknow. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
Average Stay
The Hotel's staff was a bit rude. The food is not upto the mark. Hotel room was clean but room service was not good. Overall I am not satisfied with the hotel stay.
Room: Fortune Club Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Sat Nov 08 21:06:35 IST 2025
Dear Mr. Singh, Greetings From Fortune Park BBD Lucknow! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Park, Lucknow. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
family stay at Park Fortune
I stayed with my family , had an excellent comfortable stay at hotel ground staff is extremely courteous and helpful Breakfast was good .We availed excellent spa facility near gym arena .Overall a good place to stay with your family
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Sat Nov 08 21:25:41 IST 2025
Dear Mr. Ahmed, Namaste! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Lucknow. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
Fortunate to choose Fortune Hotel in Lucknow this time
Very comfortable stay. Nice ambience. Spacious rooms with wooden flooring. Very clean bathroom. Food is also good.
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Sat Nov 08 21:28:26 IST 2025
Dear Mr. Gupta, Namaste! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Lucknow. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
HOTEL FORTUNE BBD LUCKNOW
Hotel Fortune BBD Lucknow is very good and elegant property with big rooms and good food . Good facilities of Gym , swimming pool and Spa . Great team work
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Sat Nov 08 21:13:07 IST 2025
Dear Mr. Awadhoot, Namaste! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Lucknow. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
Good Stay
Nice Clean and spacious Room as expected from ITC. There was hiccup, with bathroom being not as clean as it should be. I think someone slipped up. The error was promptly rectified when pointed out.👍. Breakfast was SUPERB. Service and staff were excellent. 👍
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Sat Nov 08 21:11:19 IST 2025
Dear Mr. Balyan, Namaste! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Lucknow. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
Average Stay
The rooms should have smart TVs. There should be an option to choose smoking rooms. Washrooms could be more spacious.
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Tue Sep 16 22:13:17 IST 2025
Dear Guest, Namaste! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Lucknow. At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
Excellent Stay
It was really nice staying at this hotel everything was great staff was so sweet and gentle i felt so safe.
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Tue Sep 16 21:34:16 IST 2025
Dear Guest, Namaste! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Lucknow. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
very helpful staff
They were helpful when I needed the same. I had a sprained ankle and they did what they could do. Just do something about the view from rooms
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Mon Sep 08 15:42:01 IST 2025
Dear Mr. Singh, Namaste! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Lucknow. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
My favourite
i stayed again on the same room 219 I stayed in the same room. The hotel is excellent. As always. This is my favourite property in Hazrat Ganj Lucknow. One small issue that on the same room 219. The water loging in shower cabinet is still there which was two month earlier also, but I don't have any problem. I strongly recommend this hotel.
Room: Deluxe Room
Fortune Park BBD, Lucknow - Member ITC Hotels' Group has replied on Mon Sep 08 15:41:43 IST 2025
Dear Mr. Sharma, Namaste! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Lucknow. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Lucknow, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Regards, Vaibhav Bhatia General Manager Fortune Park BBD, Lucknow
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Golf City
Balmikinagar
Sector B Ansal API
Qaiserbagh
