My experience at this hotel was quite unpleasant. The property is located on the 6th floor of a building, but this important detail was not mentioned anywhere on MakeMyTrip while booking. On arrival, I found that the elevator was not working, and I had to climb all six floors for three days straight — which was extremely inconvenient for my family.
When I contacted the hotel team, they mentioned that elevator maintenance was handled by the building management and not by the hotel itself. Still, such information should have been clearly stated in the listing to avoid
Overall, the service was below expectations, and the stay was uncomfortable. I hope the hotel and MakeMyTrip ensure better communication and accuracy in their property details in the future.