The property has a mix of reviews, highlighting both positives and negatives. Guests appreciated the cleanliness of some rooms and the spaciousness of the new building, along with good service from staff. However, there were complaints about poor maintenance, including broken bathrooms and noise from pigeons. Many were dissatisfied with unavailability of advertised breakfast, hygiene issues, and inadequate room service. Additionally, check-in disruptions and communication problems were pointed out, making for an unsatisfactory experience for some.