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Review Of Click Collection Grand Gateway Varanasi

Varanasi, Varanasi | 10.3 km drive to Kashi Vishwanath Temple

    User Rating & Reviews

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    4.2
    Very Good

    66 Ratings, 22 Reviews

    excellent
    47%
    very good
    39%
    average
    3%
    poor
    6%
    bad
    5%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 3
    • 4
    • 4
    • 5
    • 5
    • 4
    • 5
    • 4

    Rating Categories

    • Facilities4.4
    • Food3.4
    • Cleanliness4.2
    • Value For Money3.9
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    We are using generative AI to show you summarised user review

    Review Summary

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    • Comfortable stay with neat and clean rooms.
    • Staff are courteous, polite, and attentive, enhancing the experience.
    • The property is conveniently located for city exploration.
    • Food quality is good with tasty options available.
    Read more

    Sort by:

    Positive first
    4.0

    Good Stay

    parag s.group

    Hotel stay for us was very comfortable, location was good, food quality and service was good. Good value for money. Food prices looked a bit higher which can be looked into. Overall rate my stay as good and recommend for stay.

    Travel Month: Oct 2025

    Room: Deluxe Room

    Click Collection Grand Gateway Varanasi has replied on Wed Oct 22 09:30:21 IST 2025

    Dear Guest, We are delighted to hear that your stay at our hotel was comfortable and that you found the location, food quality, and service to be good. Your feedback regarding the food prices is well noted, and we will certainly take it into consideration. Thank you for recommending us and for choosing to stay with us. We look forward to welcoming you back in the future. Regards Click Collection Grand Gateway

    5.0

    Excellent Stay

    anuj s.

    The hotel atmosphere is too good & staff is also so good. Room cleaning is fine Breakfast is also fine

    Travel Month: Oct 2025

    Room: Deluxe Room

    Click Collection Grand Gateway Varanasi has replied on Fri Oct 10 10:30:33 IST 2025

    Dear Guest, Thank you for your positive feedback! We're thrilled to hear that you enjoyed the atmosphere and that our staff provided excellent service. We're committed to maintaining high standards in cleanliness and breakfast offerings. We appreciate your support and look forward to welcoming you back in the future. Regards Click Collection Grand Gateway

    5.0

    Comfortable stay with great service and convenient location in Varanasi

    anil.family

    I stayed at Hotel Click Collection Grand Gateway, Varanasi recently and honestly, it was a really good experience. The rooms were neat and comfortable, and I didn’t face any issues during my stay. The staff was polite and attentive, which made things a lot easier. The location is also quite convenient if you’re exploring the city. I tried the food too, and it was tasty with decent options. Overall, it felt like good value for money and I’d definitely consider staying here again. I stayed at Hotel Click Collection Grand Gateway, Varanasi recently and honestly, it was a really good experience. The rooms were neat and comfortable, and I didn’t face any issues during my stay. The staff was polite and attentive, which made things a lot easier. The location is also quite convenient if you’re exploring the city. I tried the food too, and it was tasty with decent options. Overall, it felt like good value for money and I’d definitely consider staying here again.

    Travel Month: Sep 2025

    Room: Deluxe Room

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    Click Collection Grand Gateway Varanasi

    Dear Anil, Thank you so much for sharing your experience with us! We're truly glad to hear that you had a pleasant stay at Click Collection Grand Gateway, Varanasi. It's wonderful to know that you found the rooms neat and comfortable, the staff polite and attentive, and the location convenient for exploring the city. We’re also happy you enjoyed the food options and felt the stay was good value for money. Your kind words mean a lot to our team and encourage us to keep delivering great experiences. We look forward to welcoming you again on your next visit to Varanasi! Warm regards, Team Click Collection Grand Gateway

    2.0

    Poor Stay

    vikram s.solo

    great experience. Neat and clean with all required amenities. best hotel in budget

    Travel Month: Jun 2025

    Room: Deluxe Room

    Click Collection Grand Gateway Varanasi has replied on Fri Sep 26 17:47:21 IST 2025

    Dear Vikram, Thank you so much for your kind words! We’re delighted to hear that you had a great experience and found our hotel clean, well-equipped, and budget-friendly. Your appreciation means a lot to our team and motivates us to keep delivering the best service. Regards Click Collection Grand Gateway Varanasi

    4.0

    Good Stay

    aman k.

    Stay was good and comfortable, property has nice room with central ac installed and room size are quite good with extra furniture installed and work desk.

    Travel Month: Jun 2025

    Room: Deluxe Room

    Click Collection Grand Gateway Varanasi has replied on Sun Jun 15 10:00:29 IST 2025

    Dear Guest, Thank you for sharing your experience! We're thrilled to hear that you had a good and comfortable stay at our hotel. It's wonderful to know that you found our rooms spacious and well-equipped. We constantly strive to provide a welcoming and comfortable environment for our guests, and we're glad to hear that you enjoyed the central AC and extra furniture in your room. We hope to welcome you back for another great stay in the future!

    5.0

    Excellent Stay

    murali k.group

    food and rooms are excellent hotel is very good ambience is very good but transfer facility to temple is difficult to find auto and cabs

    Travel Month: Apr 2025 (3-Night Stay)

    Room: Deluxe Room

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    Click Collection Grand Gateway Varanasi has replied on Sat May 10 10:10:28 IST 2025

    Thank you for the Review

    2.0

    over priced n terrible food.

    pawan k.family

    very poor service,food was pathetic..not at all tasty. not at all 4 stars..over priced.location was very far off from main attractions

    Travel Month: Mar 2025

    Room: Deluxe Room

    Click Collection Grand Gateway Varanasi has replied on Fri Mar 28 11:15:44 IST 2025

    Dear Guest, We are sorry to hear about your disappointing experience at our hotel. We appreciate your feedback and will address the issues raised to improve our overall service quality. Thank you for bringing this to our attention.

    4.0

    Good Stay

    saurav m.family

    A wonderful stay, hotel is clean and newly built, location of the hotel is amazing for people not wanting to go inside the city, it is bang on highway, the staff was courteous. On whole a good and satisfied stay, we would be definitely visiting again.

    Travel Month: Mar 2025

    Room: Deluxe Room

    Click Collection Grand Gateway Varanasi has replied on Mon Mar 10 20:30:52 IST 2025

    Dear Guest, I’m so happy to hear you are pleased with us. Suba Group of Hotels strives to deliver the best customer experience, and it makes our day to hear we have accomplished that. We count ourselves lucky to have you as a customer. It’s people like you that inspire us. Thank you again! Manager Suba Group of Hotels.

    2.0

    Poor Stay

    mudit.family

    1 towel in both rooms as we were 4 paxin 2 rooms. Asked many times for that. Tea coffee sugar sachet were only for 1 pax in both rooms. Didn't provided even after saying many times. At luch hours ordered food came to table after half hour and waited another half hour for more breads since all were ordered at the beginning. That was our worst experience. Mmt charged near 22000 for 2 rooms for a single night. Can get many more facilities in a 5 star in same price.

    Travel Month: Feb 2025

    Room: Deluxe Room

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    Click Collection Grand Gateway Varanasi has replied on Wed Mar 05 11:38:33 IST 2025

    Dear Guest, I'm so sorry we let you down. We've taken your feedback, and the feedback of other reviewers, to heart. We're in the process of making some major changes. Is there anything we can do to make this up to you? I completely understand if you're angry and simply looking for space/closure. Warm Regards Click Collection Grand Gateway Varanasi !

    3.0

    Average Stay expe

    anil l.couple

    Room size is good. but service is not up to the mark. They didn't provided toiletries. we had to call them again & again . food quality is average, but service is very poor. located at quite a long distance from Vishveshvar temple and has got to pay huge for local travels.

    Travel Month: Feb 2025

    Room: Deluxe Room

    Click Collection Grand Gateway Varanasi

    Dear Anil Thank you for sharing your feedback. We're glad to know you found the room size comfortable. However, we sincerely apologize for the inconvenience caused due to the service and lack of toiletries. This is certainly not the experience we aim to provide, and your concerns have been shared with our team for immediate improvement. We also regret that the location and local travel costs did not meet your expectations. We will work on offering better travel assistance and clearer guidance for our guests. Thank you again for your valuable input – it helps us serve our guests better in the future. Regards Click Collection Grand Gateway Varanasi

    5.0

    Excellent rooms and hotel

    raunak j.family

    Excellent room and service

    Travel Month: Feb 2025

    Room: Deluxe Room

    Click Collection Grand Gateway Varanasi has replied on Fri Sep 26 17:42:40 IST 2025

    Hi Raunak Jaiswal I’m so happy to hear you are pleased with us. Suba Group of Hotels strives to deliver the best customer experience, and it makes our day to hear we have accomplished that. We count ourselves lucky to have you as a customer. It’s people like you that inspire us. Thank you again! Regards Click Collection grand Gateway Varanasi

    5.0

    Excellent Stay

    rahul r.loyalty-iconfamily

    Very thing is nice from checkin to checkout, hotel is new and on highway and it's good to stay for a night of you go to praygraj

    Travel Month: Jan 2025

    Room: Premium Room

    Click Collection Grand Gateway Varanasi has replied on Wed Feb 05 10:23:25 IST 2025

    Dear Guest, I’m so happy to hear you are pleased with us. Suba Group of Hotels strives to deliver the best customer experience, and it makes our day to hear we have accomplished that. We count ourselves lucky to have you as a customer. It’s people like you that inspire us. Thank you again! Manager Suba Group of Hotels

    4.0

    Good Stay

    srikanth r.loyalty-icon

    Over all had good stay except hot water friendly staff liked the hotel ambience

    Travel Month: Jan 2025

    Room: Premium Room

    Click Collection Grand Gateway Varanasi has replied on Thu Sep 25 17:30:40 IST 2025

    Dear Guest, Thank you for your feedback! We're delighted to hear that you had a pleasant stay and enjoyed the friendly staff and hotel ambience. We appreciate your kind words and hope to welcome you back again soon. Regards, Hotel Click Collection Grand Gateway Varanasi

    5.0

    Excellent Stay

    ritika j.family

    Nice property. Clean and spacious room. Comfortable stay. Thankyou.

    Travel Month: Dec 2024

    Room: Deluxe Room

    Click Collection Grand Gateway Varanasi has replied on Fri Jan 03 10:05:45 IST 2025

    Dear Guest , Greetings from Click Collection Grand Gateway Varanasi! Your feedback shared is greatly appreciated and would most certainly help us in our "Quest for Quality. I would like to take this opportunity to thank you for your kind words and you can be assured that I will pass on your feedback to the team, who attended to you; needless to mention they will be delighted. It is comments such as yours that motivate our team and helps them to strive for even higher levels of perfection. We look forward to welcoming you back to Click Collection Grand Gateway Varanasi! Please do not hesitate to get in touch with me for any assistance whatsoever. Warm Regards

    5.0

    Excellent Stay

    sanjay b.

    Professional staff, clean rooms. Good food preparation.

    Travel Month: Dec 2024

    Room: Deluxe Room

    Click Collection Grand Gateway Varanasi has replied on Fri Jan 03 10:06:30 IST 2025

    Dear Guest , Greetings from Click Collection Grand Gateway Varanasi! Your feedback shared is greatly appreciated and would most certainly help us in our "Quest for Quality. I would like to take this opportunity to thank you for your kind words and you can be assured that I will pass on your feedback to the team, who attended to you; needless to mention they will be delighted. It is comments such as yours that motivate our team and helps them to strive for even higher levels of perfection. We look forward to welcoming you back to Click Collection Grand Gateway Varanasi! Please do not hesitate to get in touch with me for any assistance whatsoever. Warm Regards

    1.0

    Misleading Experience

    mohit j.family with 3 kids

    Hotel Review: Misleading and Frustrating Experience I stayed at this hotel for one night, and it was an extremely disappointing experience from start to finish. The first issue arose with the misleading location details . The listing claimed the hotel was just 5 km from the railway station, but in reality, it was a staggering 16 km away. This completely disrupted our time calculations and added significant inconvenience to our plans. Upon arrival, things only got worse. At the reception, the staff member Nitesh was incredibly rude and unprofessional. He lacked basic courtesy and showed no interest in assisting guests. Despite the check-in time being 2 PM, we weren’t given our rooms until 2:30 PM, and Nitesh’s behavior during the delay was unacceptable. The rooms themselves were in terrible condition—dirty, poorly maintained, and with non-functional locks, raising serious safety concerns. The hotel’s remote location made traveling within the city even more difficult and time-consuming. As for the food, it was average at best, offering no redeeming quality to an otherwise poor experience. To make matters worse, the hotel’s Google reviews seem suspiciously. Many of them appeared to be paid reviews, and I noticed that one of the reviews was written by the same staff member, Nitesh. This dishonest practice further discredits the hotel. I strongly advise against staying at this hotel. It was a thoroughly frustrating experience, and I hope the management takes these issues seriously. The false location details, rude staff, poor room conditions, and questionable make this place one to avoid at all costs.

    Travel Month: Dec 2024

    Room: Deluxe Room

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    Click Collection Grand Gateway Varanasi has replied on Thu Sep 25 17:30:29 IST 2025

    Dear Guest, We apologize for the frustrating experience you had at our hotel. We understand the importance of accurate location details and regret any inconvenience this may have caused. Your feedback is valuable to us, and we will take steps to address and improve the information provided to our guests. Thank you for bringing this to our attention. Regards Hotel Click Collection Grand Gateway Varanasi

    2.0

    Poor Stay

    sweta d.loyalty-icon

    The hotel was good but the distance and travel was not convenient it’s no way close to temple and conveyance is a big issue. Not advisable for temple visitors or people going to kashi this is very far. But hotel and staff is nice it’s too new to have any coments

    Travel Month: Dec 2024

    Room: Deluxe Room

    Click Collection Grand Gateway Varanasi has replied on Mon Dec 30 18:04:08 IST 2024

    Dear Guest Greetings from Click Collection Grand Gateway Varanasi! We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority.Warm Regards Vivek Singh G.M Operation

    1.0

    Terrible Stay

    mohit j.

    disappointing stay i stayed at this hotel for one night, and unfortunately, my experience was extremely disappointing. from the very start, the staff at the reception was incredibly rude and lacked basic customer service skills. they seemed indifferent to the concerns of guests and didn’t know how to communicate respectfully. the rooms were in terrible condition—untidy and poorly maintained. to make matters worse, the locks on the doors weren’t functional, which raised serious concerns about security. despite the check-in time being 2 pm, we didn’t receive our room until 2:30 pm, and even then, the staff remained unhelpful and dismissive of the delay. the location of the hotel, far from the railway station, added to the inconvenience, making it difficult to travel within the city. as for the food, it was mediocre at best, failing to compensate for the overall poor experience. i wouldn’t recommend this hotel to anyone. it was one of the most unpleasant stays i’ve ever had, and i hope they take serious steps to improve their services.

    Travel Month: Dec 2024

    Room: Deluxe Room

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    Click Collection Grand Gateway Varanasi has replied on Thu Jan 09 13:33:31 IST 2025

    Dear Guest, I'm so sorry we let you down. We've taken your feedback, and the feedback of other reviewers, to heart. We're in the process of making some major changes. Is there anything we can do to make this up to you? I completely understand if you're angry and simply looking for space/closure. Warm Regards Click Collection Grand Gateway Varanasi

    5.0

    Excellent Stay

    sanghavi r.family

    Staff is very courteous, breakfast is excellent, very clean and excellent hotel, mr nitesh and all staff service very fine. Over all very good hotel

    Travel Month: Dec 2024

    Room: Deluxe Room

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    Click Collection Grand Gateway Varanasi has replied on Thu Sep 25 17:30:22 IST 2025

    Dear Guest, Thank you for your kind words! We're thrilled to hear that you had an excellent experience at our hotel. We're especially glad to hear that Mr. Nitesh and our staff provided fine service. Your feedback is truly appreciated, and we hope to welcome you back for another wonderful stay in the future. Regards Hotel Click Collection Grand Gateway Varanasi

    5.0

    Recommended stay

    dhruba j.group

    Excellent property, very well managed, staff is very humble & helpful. They provide you with all the amenities during your stay. Food is also well prepared & taste good. A little far from the town, but cabs/autos are available. Overall a nice experience.

    Travel Month: Dec 2024

    Room: Deluxe Room

    Click Collection Grand Gateway Varanasi has replied on Mon Dec 23 09:59:41 IST 2024

    Dear GuestGreetings from Click Collection Grand Gateway Varanasi!Your feedback shared is greatly appreciated and would most certainly help us in our "Quest for Quality.I would like to take this opportunity to thank you for your kind words and you can be assured that I will pass on your feedback to the team, who attended to you; needless to mention they will be delighted. It is comments such as yours that motivate our team and helps them to strive for even higher levels of perfection. We look forward to welcoming you back to Click Collection Grand Gateway Varanasi!Please do not hesitate to get in touch with me for any assistance whatsoever.Warm RegardsVivek SinghG.M Operation

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