Disappointing Service Despite a Comfortable Room
I booked this place , but my experience was quite disappointing.
Positives:
The room was clean, comfortable, and well-maintained.
The aloo parathas at breakfast were nice and hot.
Negatives:
The restaurant was closed, so I had to order food from outside.
Despite multiple requests, my room was not cleaned during my stay and remained uncleaned until check-out.
Water replenishment was delayed until 2 PM, and for three guests, only two bottles were provided.
The bathroom did not have body wash or napkins, and they were only provided after multiple requests.
The breakfast had a very limited spread. While the aloo parathas were hot and fresh, the poha was cold and chewy.
I booked a room with complimentary breakfast, but since I had an early 4 AM train, I requested packed sandwiches. While they agreed and provided them, the overall service experience was underwhelming.
Overall, the lack of basic services and responsiveness was disappointing. I would not recommend this place unless management improves these aspects.