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Review Of Vrindavan Castle, Near Prem Mandir

Sunrakh Bangar, Vrindavan | 4.4 km drive to Bankey Bihari Temple

    User Rating & Reviews

    • everyone
    • couple
    • family
    3.0
    Good

    30 Ratings

    excellent
    50%
    very good
    0%
    average
    7%
    poor
    10%
    bad
    33%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 3
    • 1
    • 2
    • 1
    • 1
    • 1
    • 2
    • 3
    • 1

    Rating Categories

    • Location3.5
    • Cleanliness2.0
    • Value For Money1.5
    • Value For Money1.5
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    We are using generative AI to show you summarised user review

    Review Summary

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    The property has mixed reviews, with some guests appreciating the lovely ambiance, spacious and clean rooms, and friendly staff. Many highlight the excellent food and service, especially in the restaurant. However, several reviews raise concerns about poor maintenance, lack of basic amenities like drinking water, and misleading marketing. The inconsistency in service and facilities is a notable issue.

    3.0

    Location is good but room is small

    praveen o.loyalty-iconfamily

    We have booked for 2 adults and 2 kids but there is no arrangement for kids

    Travel Month: Dec 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    2.0

    You just get a room

    ashish s.loyalty-iconfamily

    They didn't even provided drinking water. The same room is available anywhere between 500 to 800 on the spot.

    Travel Month: Dec 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    1.0

    Terrible Stay

    manoj g.

    I have already raised a complaint regarding this stay and shared the issues but i didn't get any positive response from mmt. Would mm t team not like to give the satisfactory resolution on that?

    Travel Month: Dec 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    1.0

    First of all it is not a hotel and just one room. Managed from somewhere as hotel rooms i whole property. Really just waste of precious money.

    ganesh p.family

    A very bad experience and waste of money but didn't had option because i paid in advance and there is no option to cancel or change room.

    Travel Month: Dec 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    2.0

    Poor Stay

    arvind.

    varinavan cast hotel in varinavan,which is presented as a hotel is not a hotel. one person has taken on rent single room ie 10×10 size with small bathroom i.e studio apartments on rent he may have taken about 10 such studio apartments on rent in some apartments in varinavan. misleading customers through by presenting it as a big hotel, with attached photos of the summing pool, kids play area, good food, excellent room service, very friendly staff etc. whereas these things are not existing there and rooms are also very poorly maintained, even so-called hotel sign board is also not installed. dirty bedsheet, dirty floor, dirty toilet, blanket with holes, tv not working etc ever rats play hide and seek with customers in room.

    Travel Month: Dec 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    1.0

    Very bad experience

    shashank g.family

    It was very bad experience. There no one available for. Bad service, dirty room, no drinking water. Tv not working, dirty washroom, dirty bad sheet, no tea or coffee kit or cattle available at the room. So it was very bad experience. I will never stay and not suggest to anyone to stay.

    Travel Month: Dec 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    1.0

    terrible experience

    darshan g.couple

    There were rats in the room and the sheets were dirty.

    Travel Month: Dec 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    1.0

    Horror experience

    deepak k.family

    If you need only bed, then book this hotel he doesn't provide, blanket, towel, drinking water, no any services.

    Travel Month: Dec 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    5.0

    Excellent Stay

    rajesh g.family

    Room: 5⭐, Service: 5⭐, Breakfast buffet: 5⭐, Lunch buffet: 5⭐, In-room Dining: 5⭐ What I loved: Service, staff politeness, attention to detail like they remembered I went to celebrate birthday, so made a special little cake for me (really touching). Since it was a special occasion, they provided a room with an amazing view.

    Travel Month: Oct 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    5.0

    Had been to this place more than 5 times especially to “the krishna” restaurant. I should say 10/10 for the service, for the buffet menu. It’s simple superb. I should say it’s worth the money.

    shalabh g.couple

    Had been to this place more than 5 times especially to “the krishna” restaurant. I should say 10/10 for the service, for the buffet menu. It’s simple superb. I should say it’s worth the money.

    Travel Month: Oct 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    5.0

    Excellent Stay

    mukesh s.family

    Really it's a heaven with beautiful interiors and exteriors. Excellent service. Free parking. Best tour and travel they provide in a very affordable rates. Love to stay again and again.

    Travel Month: Oct 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    5.0

    Excellent Stay

    shashank t.family

    This is one of the most lovely places i've ever stayed. You will feel royal luxury and a graceful aura here. The encircling greenery adds a pristine touch. Everything (rooms, corridors, food, view, atmosphere, all services, hospitality) is top-notch here, and the vibes are so rejuvenating that you'll definitely want to return.

    Travel Month: Oct 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    5.0

    Excellent Stay

    shishir y.family

    We went as a huge group of around 20 people. The hospitality was impeccable and we were all amazed by their service. They happily attended to all our requests (too many) and special thanks to rahul for taking excellent care of us. Apologize for not remembering the names of other amazing people who helped us out throughout the night and making it one of the most memorable nights for our whole family.

    Travel Month: Oct 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    5.0

    Excellent Stay

    vishal s.family

    It was an immensely wonderful stay there. All the staffs were welcoming and courteous. I would like to mention about ms. Akanksha who went over and above to make us feel comfortable and welcome. She in fact gifted us with a small memento while checking out. Thank you very much for such a wonderful experience.

    Travel Month: Oct 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    1.0

    Terrible Stay

    anurag.

    there is no room service, no one is picking my phone . no one attand us according to room itis very high tarrif, this type room can be rent rs but you charge and no service given by you , sorry very bad experience😢😢

    Travel Month: Nov 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    Vrindavan Castle, Near Prem Mandir has replied on Wed Dec 07 20:15:45 IST 2022

    Sir, we have to attend other guest also, you are calling in every 15 mins, so service get delayed.

    5.0

    Excellent Stay

    sanjay a.family

    First of all it's a nice property. They have maintained it well. The rooms are nice and clean and when you enter the aroma which u get is breath taking. The hotel and their staff was brilliant. Right from the front desk to the f&b team. Service with a smile.

    Travel Month: Oct 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    Vrindavan Castle, Near Prem Mandir has replied on Mon Dec 05 11:15:30 IST 2022

    Thank you for the great review of our hotel! we are glad that you enjoyed your stay and hope to see you again very soon.

    5.0

    Excellent Stay

    abhishek m.family

    Big suites consisting of all required electronics like tv, geyser, air conditioner, electric kettle, fridge, tata sky, etc. All are in good working condition. Excellent service on one call. Full value of money.

    Travel Month: Oct 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    Vrindavan Castle, Near Prem Mandir has replied on Mon Dec 05 11:15:16 IST 2022

    Thank you for the great review of our hotel! we are glad that you enjoyed your stay and hope to see you again very soon.

    5.0

    Amazing staff and location. Zero complaints at all. They really care to their guests. Would highly recommend the hotel and we tried all restaurants, loved them all. Trust me, you have to visit this lovely hotel! your stay will be detailed with breathtaking beautiful ambience, an amazing team of hotel staff, and luxury all around you. Truly is a royal hotel!

    satish p.family

    Amazing staff and location. Zero complaints at all. They really care to their guests. Would highly recommend the hotel and we tried all restaurants, loved them all. Trust me, you have to visit this lovely hotel! your stay will be detailed with breathtaking beautiful ambience, an amazing team of hotel staff, and luxury all around you. Truly is a royal hotel!

    Travel Month: Oct 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    Vrindavan Castle, Near Prem Mandir has replied on Mon Dec 05 11:14:55 IST 2022

    Thank you for the great review of our hotel! we are glad that you enjoyed your stay and hope to see you again very soon.

    1.0

    don't book, no reception

    sandeep g.family

    Terrible stay, worst service i can say no service at all, no reception. Only advertising no one will be there from their side for service. We stayed for two days not a single time any one come for cleaning, not provided single water bottle, no dustbin in room, only single towel. Worst experience at this price. Believe me its not worth. No reception i was shocked, just one guy & other with lots of attitude.

    Travel Month: Nov 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    Vrindavan Castle, Near Prem Mandir has replied on Thu Nov 24 10:06:26 IST 2022

    Sir, you might have not explored complete resort, that's why unable to see reception. It is in front of hem a malini ji bungalow. Extra 1 towel is provided with two towels already provided as per your request.

    5.0

    Great view, good room, good hotel staff, good ambiance. Amazing staff, great ambience, excellent food, superb service each and every department was unbeatable. Don't remember the names of all the staff but each and every staff in the restaurant and housekeeping, thank u very much. Thank u for making my holiday memorable.

    sushil s.family

    Great view, good room, good hotel staff, good ambiance. Amazing staff, great ambience, excellent food, superb service each and every department was unbeatable. Don't remember the names of all the staff but each and every staff in the restaurant and housekeeping, thank u very much. Thank u for making my holiday memorable.

    Travel Month: Oct 2022

    Room: Premium Rooms with Balcony (Air Conditioned)

    Vrindavan Castle, Near Prem Mandir has replied on Sun Nov 20 20:58:02 IST 2022

    Dear guest, thank you for your feedback. Your appreciation motivates our efforts to excel. We look forward to your next visit and the opportunity to be of service to you again.

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