Extremely Disappointed – Staycation Turned Into a Nightmare
We booked this property for a peaceful staycation, hoping for rest and relaxation, but unfortunately, our experience was far from it. Upon check-in, we were informed that waterproofing work was being carried out directly above our room and would be completed shortly. However, this continued well into the next morning.
To make matters worse, our room had glass walls, making it completely see-through. To our shock and discomfort, workers were visible from outside, directly intruding on our privacy. This made even the most basic activities—such as using the washroom or open bath area—completely impossible without feeling exposed and violated.
What made the situation even more frustrating was the complete lack of coordination and communication within the property. The staff seemed completely unaware of the ongoing work, and no effort was made to inform us in advance or relocate us to another room. It is unacceptable to accommodate guests in such conditions with zero regard for their privacy, safety, or comfort. This experience was not only distressing but deeply unprofessional and mismanaged.
VANNRAJ RESORT AND SPA has replied on Tue Jun 24 13:13:40 IST 2025
Dear Mr. Moin Khan,
Please accept our sincere apologies for the inconvenience that you experienced. We understand that the waterproofing work we were conducting may have caused you some disruption.
It is true that the location and ongoing nature of this work impacted your privacy in your room, which would understandably cause concern. We understand your desire to be relocated, but in your experience, we would have been more than happy to find a solution.
Regardless of the situation, we apologize again and sincerely hope you would reconsider visiting us again