We had a family trip with four rooms booked at Jai Club, and what was supposed to be a pleasant stay turned into a horrible experience.
We checked in at 6:30 PM, only to be shocked by the terrible condition of all the rooms. There was a strong foul odour, visible fungus on the walls, and poorly maintained flooring. The environment was so bad that our 6-year-old child, who is asthmatic, immediately suffered breathing difficulty, and we had to give him his inhaler due to the unhygienic and suffocating room atmosphere.
We requested a room change, hoping it was just one bad room — but to our disappointment, every room we were shown was in the same pathetic condition.
To make matters worse, it was raining heavily outside, leaving us with no immediate place to go. Despite explaining our situation, the staff at Jai Club were extremely rude and indifferent, to address our concerns or even offer basic courtesy.
With no other option, we immediately checked out with our entire family, deeply upset and inconvenienced. What was meant to be a memorable family stay turned into a nightmare because of the poor facilities