The property faces serious issues, with guests reporting poor cleanliness, maintenance, and rude service. Many complained about dirty rooms, non-functional amenities like TVs and ACs, lack of hot water, and unhelpful staff. Complaints often went unheard, leading to frustrations with booking confirmations and extra charges. However, some guests appreciated the location and found some meals decent. Overall, it seems that the property does not meet basic hospitality expectations, leading to a disappointing experience for many.