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Review Of The Zen Dalhousie

Balun, Dalhousie | 2.9 km drive to Mall Road Dalhousie

    User Rating & Reviews

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    3.8
    Very Good

    51 Ratings, 23 Reviews

    excellent
    39%
    very good
    25%
    average
    18%
    poor
    12%
    bad
    6%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 3
    • 4
    • 5
    • 5
    • 3
    • 2
    • 1
    • 5
    • 2

    Rating Categories

    • Location3.6
    • Cleanliness4.3
    • Value For Money3.8
    • Food3.9
    • Facilities4.1
    • Checkin Experience4.3
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    Reviews Summary

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    This property offers a serene escape with breathtaking views of snow-capped mountains and expansive valleys. Guests have praised the cleanliness of the rooms and the helpfulness of the staff, especially Chotu bhaiya, who serves delicious food at reasonable prices. While it's a bit remote from the main market, the peaceful location adds to its charm, making it a cozy getaway. Room sizes are generous, providing a comfy stay for families or groups.

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    Positive first
    3.0

    Average Stay

    sonu r.family with 2 kids

    staff was good .food not best property was average

    Travel Month: Jun 2025

    Room: Deluxe Room With Mountain view

    5.0

    Excellent Stay

    mithun c.family with 1 kid

    Environment of the Hotel is very good along with staff behaviour and food preparation.

    Travel Month: May 2025

    Room: Deluxe Room With Mountain view

    3.0

    Average Stay

    sakshi m.family with 2 kids

    Property average at this price, staff is good , overall ok

    Travel Month: May 2025

    Room: Deluxe Room With Mountain view

    5.0

    Excellent Stay

    rajesh v.

    Place is very peaceful, and rooms of hotel is awsm specially view from home. Well cleaned rooms and staff is very helpful.

    Travel Month: Jun 2024

    Room: Standard Room

    3.0

    Average Stay

    sourabh s.loyalty-iconfamily

    Hotel is located at a peaceful location but it's not at all a perfect place for a family with kids to stay as the market and main area are way too far and we had a hard time finding cabs during our stay.

    Travel Month: Jun 2024

    Room: Deluxe Room With Mountain view

    3.0

    Bad experience

    nitin t.couple

    Food is not too good only wall fan not ceiling fans food rates are too high, if you are coming in may or jun e month this place is not right for you

    Travel Month: Jun 2024

    Room: Standard Room

    1.0

    Terrible Stay

    harmeek.

    It was the worst place to stay the room had no ac which they said but there was no ceiling fan & room was hot nothing in the restroom no toilet paper or hand soap food was disgusting we order the food but didn't eat anything condition of room was terrible. If u guys we can send you the video. Would not recommend to anyone to stay here

    Travel Month: May 2024

    Room: Deluxe Room With Mountain view

    3.0

    Average stay, don’t think the other reviews are honest enough

    siddhartha b.loyalty-iconcouple

    Pros: 1. View of mountains from windows, you might be even able to see sunrise from mountains. 2. Rooms are moderately big. 3. Staff are polite and help as much as they can. Cons: 1. Location is far below gandhi chowk which is the main mall area of dalhousie, 30 mins uphill walk from the hotel if you want to visit gandhi chowk or you can take a cab which costs at least 400 rupees just to reach there. There is no good food options nearby and if you want food from the hotel you have to order before 8 pm and will get what you want only if you are lucky. 2. The exact location of the hotel is steep drive downwards if you are taking a car, there is no proper entrance as well. Very weird location allover. 3. Rooms do not have proper ventilation, only one window with net which makes the room much warmer than the outside and not pleasant enough. 4. There is no ceiling fan in the room, only a wall fan which is not good enough. 5. No exhaust fan in the toilet. Overall we felt the reviews are not genuine enough. Average stay.

    Travel Month: May 2024

    Room: Deluxe Room With Mountain view

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    5.0

    Awesome stay

    deepak k.couple

    I had a wonderful stay at the zen hotel! from the moment we checked in, the staff was incredibly friendly. The room was spacious, immaculately clean, and boasted a fantastic view of the mountains and valley. I would highly recommend this hotel to anyone looking for a relaxing and enjoyable getaway.

    Travel Month: Apr 2024 (3-Night Stay)

    Room: Deluxe Room With Mountain view

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    The Zen Dalhousie has replied on Mon May 20 15:42:46 IST 2024

    Thank you for your glowing review! We're thrilled to hear you enjoyed your stay at our property. Our staff takes great pride in providing a friendly and welcoming atmosphere, and we're glad to hear that your room met your expectations. We hope to welcome you back for another relaxing and enjoyable getaway soon!

    3.0

    Good stay located at steep hill

    shivam a.family

    Hotel was good but it is located at down hill so you need to be extra careful while driving. You need to walk a bit to reach hotel. Staff is very helpful. View from window is awesome. Food was also good

    Travel Month: Mar 2024

    Room: Deluxe Room With Mountain view

    The Zen Dalhousie has replied on Mon May 20 15:48:35 IST 2024

    Thank you for your feedback! We're glad to hear that you enjoyed the helpful staff, the beautiful views, and the food. We appreciate your notes and hope to welcome you back soon for another enjoyable stay!

    5.0

    Fantastic stay, best view

    rishu v.couple

    Recently stayed at a fantastic hotel in an excellent location. It's nestled in a peaceful area just 1. 5km from the bus stand. The rooms were spacious enough for all four of us, and the bathroom was immaculately clean. The parking space was ample and convenient. The highlight of our stay was the delicious food prepared by chotu bhaiya. His culinary skills were exceptional, and the prices were surprisingly reasonable compared to other restaurants in the area. Overall, it was a great experience. The location, room size, cleanliness, parking, and food were all excellent. I highly recommend this hotel for a comfortable and enjoyable stay. Many thanks to chotu bhaiya and the staff for their hospitality!

    Travel Month: Feb 2024

    Room: Standard Room

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    The Zen Dalhousie has replied on Mon May 20 15:51:15 IST 2024

    Thank you for your kind review! We're thrilled to hear that you had a great experience and appreciated our hospitality. We look forward to welcoming you back for another enjoyable stay! Many thanks from Chotu Bhaiya and the team.

    3.0

    Average Stay

    mansi s.

    Price was very high and the room was not same as shown in picture no balcony no view small conjusted room.

    Travel Month: Dec 2023

    Room: Deluxe Room With Kitchenette

    4.0

    A nice stay at dalhousie

    rishi m.couple

    Location is easy to reach and it is 3-4 kms before gandhi chowk which is the centre point for khajjiar, chamba, mall road and other attractions. Rooms are fine managed by staff who are very hardworking and friendly. Food option is limited at hotel but you can have it to fill your belly

    Travel Month: Dec 2023 (3-Night Stay)

    Room: Deluxe Room With Mountain view

    The Zen Dalhousie has replied on Wed Jan 03 13:29:03 IST 2024

    Thank you for sharing your detailed feedback! We're thrilled to hear that our location is convenient for exploring key attractions in Khajjiar, Chamba, Mall Road, and more. It's heartening to know that you found our staff hardworking and friendly, and we're glad the rooms met your expectations. We appreciate your insights on the food options and will certainly take them into consideration. We hope to welcome you back for another enjoyable stay!

    5.0

    Amazing

    abhay s.family

    The stay at this hotel was amazing. The staff, room, and cleaning were nice. Chotu bhai there was good at his work. No matter what the issue was related to travelling. He never hesitated to offer help. Kudos

    Travel Month: Jul 2023

    Room: Standard Room

    The Zen Dalhousie has replied on Wed Aug 23 12:18:17 IST 2023

    Dear Abhay, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your stay at our hotel was amazing and that you enjoyed the service provided by our staff, the room, and the cleanliness. We will make sure to pass on your kind words to Chotu bhai for his exceptional assistance and willingness to help with any travel-related issues. Your positive feedback truly motivates us to continue delivering top-notch service. We can't wait to welcome you back for another fantastic stay in the future. Kudos to you as well for being such a great guest!

    4.0

    Stay at zen

    smeet v.family

    The property is located at a very weird place. The rooms are good, staff is co-operative. Location is horrible. Not recommended for family.

    Travel Month: Jun 2023

    Room: Deluxe Room With Mountain view

    4.0

    Simple and elegant

    vishal m.couple

    The place was well maintained and cozy. The view was breathtaking. However it is quite far from dalhousie (the city)

    Travel Month: Jun 2023

    Room: Deluxe Room With Mountain view

    The Zen Dalhousie has replied on Wed Aug 23 12:29:15 IST 2023

    Dear Vishal, Thank you for your review! We're delighted to hear that you enjoyed our well-maintained and cozy accommodations, along with the breathtaking views. We understand that our location's distance from Dalhousie City (3km from Gandhi Chowk) might have been a consideration for you. While our serene setting offers a peaceful escape, we do realize the convenience of being closer to the city's attractions. Your feedback is important to us and helps us continually improve. Should your travels bring you back to the area, we'd be thrilled to welcome you again, providing you with both comfort and a memorable experience.

    5.0

    Hospitality is good

    gurkawal.family

    Very much satisfied with owners behavior he is gentlemen with good skills. Hotel is good i enjoyed a lot with good view

    Travel Month: Jun 2023

    Room: Deluxe Room With Mountain view

    The Zen Dalhousie has replied on Wed Aug 23 12:33:52 IST 2023

    Dear Gurkawal, We greatly appreciate your review! It's wonderful to learn that you had a delightful experience in our well-maintained and cozy accommodations and that you were captivated by the stunning views. Your feedback is incredibly valuable as it guides our efforts for enhancement. Should your future travels lead you back to this region, we'd be absolutely thrilled to have another opportunity to host you, ensuring both comfort and cherished memories.

    5.0

    Excellent Stay

    love.family

    The hospitality provided by the staff working is great. This place has awesome view points, you get to see snow capped mountain peaks from your room.

    Travel Month: Jun 2023

    Room: Standard Room

    The Zen Dalhousie has replied on Sat Jun 17 13:54:09 IST 2023

    Thanks for the review

    4.0

    Good Stay

    parli a.couple

    Caretaker was very helpful and humble. Food taste was good but variety was not due to outside area and less occupied.

    Travel Month: May 2023

    Room: Standard Room

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    The Zen Dalhousie has replied on Thu Jun 08 10:43:09 IST 2023

    Thank you for your feedback. We sincerely appreciate your kind words about our caretaker and the delicious taste of our food. We apologize for any inconvenience caused by the limited variety of food due to timing constraints. Rest assured, we continually assess our operational procedures and are actively exploring solutions to overcome these limitations. Our goal is to offer a more diverse menu, even during later hours, to ensure a satisfying dining experience for all our guests. Your feedback is incredibly valuable to us, and we look forward to the opportunity to serve you again in the future. We are committed to providing an enhanced dining experience that meets your expectations.

    5.0

    Excellent Stay

    priya s.

    we had a wonderful stay…awesome scenic beauty from the property…also the hosts ensured to make our stay extremely comfortable

    Travel Month: Nov 2022

    Room: Deluxe Room

    The Zen Dalhousie has replied on Thu May 04 13:47:07 IST 2023

    Thank you for taking the time to write a review about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience with us and that our services and amenities met your expectations. At the zen, we strive to provide our guests with exceptional hospitality and personalized attention, and we are delighted to know that we succeeded in doing so during your stay. Your kind words are a great source of motivation for our team to continue delivering top-notch services to our guests. We appreciate your feedback and thank you for choosing to stay with us. It was a pleasure having you as our guest, and we hope to have the pleasure of welcoming you back soon for another memorable stay. Best regards, the zen villa

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