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Review Of The Patiala Heritage Haveli

Patiala, Patiala | 20.4 km from city centre

    User Rating & Reviews

    • everyone
    • couple
    • solo
    • business
    • family
    3.4
    Good

    58 Ratings, 13 Reviews

    excellent
    22%
    very good
    29%
    average
    24%
    poor
    17%
    bad
    7%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 3
    • 5
    • 4
    • 2
    • 4
    • 3
    • 4
    • 4
    • 2

    Rating Categories

    • Location4.7
    • Food4.3
    • Value For Money4.3
    • Facilities3.5
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    We are using generative AI to show you summarised user review

    Review Summary

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    • Good location and accessible easily.
    • Quality of food is consistently appreciated by guests.
    • Rooms are clean but there are complaints regarding the maintenance of bed sheets and pillow covers.
    • Service levels seem inconsistent, with some guests noting slow response times.
    Read more

    Sort by:

    Positive first
    3.0

    Average Stay

    satyam k.

    Location and food was good but I think this hotel doesn’t change bed sheets and pillow cover regularly and that’s really horrible.

    Travel Month: Mar 2025

    Room: Super Deluxe with city view or front view

    3.0

    Average

    madan s.business

    Rooms are good but service not up to the mark haveli is a big name not justified pols take a good care.

    Travel Month: Jan 2025

    Room: Deluxe Room with city view

    4.0

    Good Stay

    sanket s.business

    Good food quality and enjoyed stay at hotel. Good service, location is accessible easily. Nice gesture

    Travel Month: Jan 2025

    Room: Deluxe Room with city view

    5.0

    Excellent stay!

    amol p.family

    I had an excellent stay at the patiala heritage haveli. Good location and the food was excellent. The room was clean and well-maintained, hospitality was very good. I will definitely consider staying here again in the future.

    Travel Month: Dec 2024

    Room: Deluxe Room with city view

    3.0

    Rooms need to be renovate urgently to gain the traction of family holiday.

    sajan b.family

    We stayed in so called super deluxe room, quality of the room was pathetic. Lobby was haunted lane without ac and single light in the night. Room walls were very dirty with visible spits on the wall. Dust at the corner of the bed and was so prominent and spider was noticed immediately we reported. Since we checked in at the night we don’t have enough options and we checked out a day before.

    Travel Month: Jul 2024

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos
    4.0

    Good Stay

    sandeep v.loyalty-icon

    Stayed here for one night, clean property with good location food is very good. Rooms are clean with good comfortable bed. Breakfast is a la carte because not many comes for breakfast. Overall can stay here safely. Staff is courteous

    Travel Month: Apr 2024

    Room: Deluxe Room

    The Patiala Heritage Haveli has replied on Sat Dec 14 22:07:25 IST 2024

    Dear Mr.Sandeep, Thanks for such valuable feedback, would love to serve you again in near future. Regards Aakash

    5.0

    Excellent Stay

    sakshi j.

    Well cleaned rooms and good room service. The environment is good.

    Travel Month: Sep 2023

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos

    The Patiala Heritage Haveli has replied on Sat Dec 14 22:08:29 IST 2024

    Dear Ms.Sakshi, Thanks for such valuable feedback and ratings, would love to serve you again in near future. Regards Aakash

    2.0

    Poor service and hallow feeling

    bhalchandra.business

    No towels, no shower gel very slow response. Far away from city. Services are slow

    Travel Month: Sep 2023

    Room: Deluxe Room

    The Patiala Heritage Haveli has replied on Sat Dec 14 22:18:41 IST 2024

    Dear Mr.Bhalchandra, Apologies for the inconvenience caused, we have upgraded our services. Would love to serve you again on near future. Regards Aakash

    2.0

    Poor Stay

    gurpreet s.

    Ok

    Travel Month: May 2023

    Room: Deluxe Room

    The Patiala Heritage Haveli has replied on Sat Dec 14 22:14:23 IST 2024

    Dear Mr.Gurpreet, Apologies for the inconvenience caused, your valuable ratings means alot for us, we have improved our services now. Hence, would love to serve you again with upgraded services in near future. Regards Aakash

    1.0

    bed hygienicly not cleaned bathroom toilet seat broken and the service was not that good

    ishan d.family

    the bed and the bed sheet appear cleaned but when you go near, it has marks and smells Like It was not washed 😡 I have cooked two rooms for 5 adult fifth bed was not planned by the hotel management, only on request they give us the mattress with the broken bed sheets and also not cleaned after requesting to the management that this is not what I paid for I want the fifth person proper bed, he answered me this is what we have bad service!

    Travel Month: Apr 2023

    Room: Super Deluxe

    The Patiala Heritage Haveli has replied on Sat Dec 14 22:12:22 IST 2024

    Dear Mr.Ishan, Apologies for the inconvenience caused, we have cross checked the same and hence upgraded the facilities now, would love to serve you again in near future with better services. Regards Aakash

    3.0

    Location is ok, food was very good but the rooms are ok and so so.

    ankur g.solo

    This hotel primarily caters to people travel-ling by car from one place to another and in need for a restaurant for mid journey food. Thus the food is very good but for stay off more than a night, i would suggest find a better hotel in patiala.

    Travel Month: Aug 2022 (3-Night Stay)

    Room: Super Deluxe

    The Patiala Heritage Haveli has replied on Sat Dec 14 22:11:05 IST 2024

    Dear Mr.Ankur, Thanks for your valuable feedback, we will surely check the depth of the situation. Hence, we have worked in upgrading the facilities of the rooms, would love to serve you again in future. Regards Aakash

    5.0

    ✅✅

    sukhwinder s.couple

    Good Polite staff Clean rooms Vlean washroom

    Travel Month: Jan 2022

    Room: Deluxe Room

    The Patiala Heritage Haveli has replied on Sat Dec 14 22:09:32 IST 2024

    Dear Mr.Sukhwinder, Thanks for such valuable feedback and ratings, would love to serve you again in near future. Regards Aakash

    5.0

    Room and food are awesome

    sunil m.family

    Great place to stay and value for money.

    Travel Month: Sep 2021

    Room: Deluxe Room

    The Patiala Heritage Haveli has replied on Sat Dec 14 22:09:04 IST 2024

    Dear Mr.Sunil, Thanks for such valuable feedback and ratings, would love to serve you again in near future. Regards Aakash

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