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Review Of THE OLIVIA GARDENS

Ludhiana, Ludhiana | 9 minutes walk to Baddowal Railway Station

    User Rating & Reviews

    • everyone
    • group
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    • solo
    • business
    • family
    4.1
    Very Good

    143 Ratings, 48 Reviews

    excellent
    55%
    very good
    23%
    average
    8%
    poor
    5%
    bad
    9%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 1
    • 1
    • 1
    • 3
    • 5
    • 1
    • 3
    • 5
    • 3

    Rating Categories

    • Facilities3.9
    • Food3.6
    • Cleanliness4.1
    • Value For Money4.1
    • Child Friendliness3.5
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    Review Summary

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    This property offers an exquisite ambiance with spacious, clean rooms and a helpful staff that guests appreciate. The serene location provides a peaceful getaway. Many liked the modern washroom facilities and the scrumptious food, particularly the Hakka noodles. However, some highlighted delays in food service and limited breakfast options. Overall, it seems to be a worthwhile experience.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    sampuran s.couple

    Ac and TV was not working ! Had to call for assistance after that also it was not fixed. Pathetic property and stay experience

    Travel Month: Oct 2025

    Room: Grandeur Villa Rooms with Bath tub and Balcony

    THE OLIVIA GARDENS

    Dear Mr. Sampuran Singh, Thank you for sharing your feedback. We are genuinely surprised to read your comments as both the AC and TV in your room were fully functional during your stay. Our team also provided immediate personal assistance on-site to ensure your comfort. We regret any misunderstanding and assure you that guest satisfaction remains our top priority. We hope you will give us another opportunity to serve you better in the future. Warm regards, Team Olivia Gardens

    1.0

    Terrible Stay

    aditya g.solo

    Terrible. No restaurant, no bar, nothing except the room. They don’t bother to clean the room despite telling them and leaving the key card for it. Would never stay again.

    Travel Month: Oct 2025 (4-Night Stay)

    Room: Luxury Room with Balcony and Bathtub

    3.0

    Average Stay

    azan m.solo

    Loads of mosquitoes, food was average, no toiletries

    Travel Month: Oct 2025

    Room: Luxury Room with Balcony and Bathtub

    2.0

    SCAM

    gatik a.business

    No facilities available as listed, swimming pool was not operational, no buffet beeakfast, no spa nothing. We 2 were the only guest in the entire property

    Travel Month: Sep 2025

    Room: Luxury Room with Balcony and Bathtub

    5.0

    Excellent Stay

    harmanpreet s.solo

    It was great. Property was clean and staff was good

    Travel Month: Jul 2025

    Room: Luxury Room with Balcony

    • user photos
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    4.0

    Good Stay

    ajay s.

    Ambience is amazing the room the washroom facilities are very good but the delays in food service and food was not up to the mark.

    Travel Month: Aug 2025

    Room: Luxury Room with Balcony and Bathtub

    4.0

    nice

    divya g.solo

    pleasant view and atmosphere.

    Travel Month: Aug 2025

    Room: Luxury Room with Balcony and Bathtub

    • user photos
    5.0

    Excellent Stay

    yogesh m.

    Gud staff .. Amazing food quality Veey good property in gud location

    Travel Month: Aug 2025

    Room: Luxury Room with Balcony and Bathtub

    5.0

    Couple .. birthday celebration

    ajaypal b.couple

    Room was awsome.... Location is 5star .. Hakka noodles so yummy... Bathtub facility in room is just commendable... Love it.... Reception staff is polite..... Little bit things .. Hair dryer not available in room. Breakfast options are less.... Tea kit is sufficient but whitener quantity is less.. Fan not available in room.. Fan should be provided for better circulation.. But allover a 5 star experience 😍😍😍

    Travel Month: Aug 2025

    Room: Luxury Room with Balcony and Bathtub

    2.0

    Poor Stay

    anu b.

    Location is average

    Travel Month: Jul 2025

    Room: Luxury Room with Balcony and Bathtub

    5.0

    Peaceful and vacation like experience

    pranav g.couple

    Very good, serene, peaceful experience and beautifully built property. Neat and clean with welcoming automatic fountains and nice hospitality.

    Travel Month: Jul 2025

    Room: Luxury Room with Balcony and Bathtub

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    5.0

    Excellent Stay

    navjot k.group

    it was amazing stay.i love the food and service was amazing

    Travel Month: Jun 2025

    Room: Opulent Room

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    3.0

    GOOD ROOMS BUT NOT FOR EVERYONE

    rahul s.family with 2 kids

    This is a wonderful facility for a wedding venue with very very helpful staff, rooms were big and spacious, but it had various things which were uncomfortable for us: 1. The location was too off-beat and at the farther end of the city. 2. Did not see any guests. No one was staying there other than us. 3. The worst part was the breakfast. Since there were no other guests there was no buffet. And inroom breakfast was a mess. The mix parantha was a disaster loaded with kasoori methi and bread omelette was raw and gooey. 4. Swimming pool water was hazy too, though they did say filter was running but it didn’t look so. Best for party people who like privacy, but not good for the rest. Again staff and rooms were really good.

    Travel Month: Jun 2025

    Room: Opulent Room

    4.0

    Good Stay

    gurkirat s.family

    My stay at The Olivia Gardens was really great. The property is exquisite especially for winters. Rooms are spacious and washrooms are also neat n clean. Staff is also helpful. In terms of food, the hotel needs to work on its Breakfast options (as they have fixed 3 pr 4 options only)and breakfast should be served in the common hall instead of room service. overall it was a really good experience.

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Opulent Room

    5.0

    Excellent Stay

    vikram.couple

    food quantity was not good but ws very tasty

    Travel Month: Jun 2025

    Room: Opulent Room

    3.0

    service very slow

    mohit v.couple

    service very slow staff only one and wiifi not good experience average food is averege my experience

    Travel Month: Jun 2025

    Room: Opulent Room

    2.0

    Poor Stay

    gaurav m.family with 2 kids

    Swimming pool not available even after promissing to provide after 4 hours in the evening. Further food was thali system with average quality. No buffet was there. Only good thing was room quality. Service was also very late.

    Travel Month: Jun 2025

    Room: Grandeur Villa

    THE OLIVIA GARDENS

    Dear Mr. Gaurav Misra, Thank you for sharing your feedback. We’d like to respectfully clarify that the MAP (Modified American Plan) you opted for is part of a corporate package curated specifically for business travelers and company employees. These plans are designed to be efficient and wholesome, which is why all meals are served in thalis—a format that offers balanced portions, timely service, and consistent quality, which many corporate guests prefer. We truly regret if this wasn’t up to your expectations. Had we been informed during your stay, we would’ve been more than happy to suggest our à la carte or premium dining options available outside the MAP plan. We value all our guests—corporate or leisure—and strive to deliver comfort and clarity in every experience. Your suggestions have been noted and will help us improve how we communicate plan details during booking. Warm regards, Guest Relations Manager

    1.0

    Terrible Stay

    nirmal j.family with 1 kid

    Its a very worst resort rooms are so stinky bathroom taps are not working properly so much complain cant describe much i left room early

    Travel Month: May 2025

    Room: Opulent Room

    THE OLIVIA GARDENS

    Dear Mr. Nirmal Jeetsingh, Thank you for taking the time to share your feedback. We were quite surprised to read your review, especially considering you were offered a complimentary room upgrade along with your group during the stay—an effort made from our side to ensure your comfort and satisfaction after a minor initial inconvenience. At no point during your visit were any issues regarding room odor or bathroom taps reported to our team. We are always ready to assist immediately when concerns are raised, and regret not being given the opportunity to do so during your stay. While we welcome constructive feedback that helps us improve, we respectfully request that reviews reflect genuine experiences. Misleading comments can impact the trust of future guests, and we strive to maintain transparency and integrity in all interactions. We would be more than happy to welcome you again and provide you with the best of our hospitality. Warm regards, Hotel Olivia Garden, Ludhiana Management Team

    1.0

    pathetic

    manjeet s.family

    the most terrible stay I had till date on all booking done via MMT. First day when room alloted nothing was good in the room. no washroom lock working, no door lock working, any thing we were asking property people was denying. no doormat and no clip in washroom to hang clothes. in morning water got over. then we shifted to another room where ac was not working properly. but only one person I should appreciate was Navkirat Singh who helped us to make the stay bit ok. whatever he could have done he helped us. but if i talked about property it's un maintained. I think MMT should remove such properties from there list or I should thing of booking from it.

    Travel Month: May 2025

    Room: Opulent Room

    THE OLIVIA GARDENS has replied on Thu Jun 05 12:21:30 IST 2025

    Dear Mr. Manjeet Singh, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We acknowledge that there was an oversight on our part regarding the door locks, which was an error by our estate manager. However, once the issue was brought to our attention, we immediately upgraded your room at no extra cost to ensure your comfort. We truly appreciate your recognition of Mr. Navkirat Singh for his assistance. Our team is committed to offering the best possible service, and we’re addressing the concerns raised to avoid such instances in the future. Your experience matters to us, and we genuinely hope you will give us another opportunity to serve you better. Warm regards, Hotel Olivia Garden, Ludhiana Management Team

    3.0

    Average Stay

    neha s.family with 1 kid

    Hotel Review: Olivia Garden, Ludhiana Rating: 2.5/5 Our stay at Hotel Olivia Garden in Ludhiana was average. While the hotel's amenities were satisfactory, there were some areas that fell short of expectations. The rooms were okay, but the floors could have been cleaner. The pool, unfortunately, was not clean enough to use, which was a disappointment. The food was overpriced and didn't quite match the quality expected. Overall, the experience was mediocre. If you're looking for a staycation in Ludhiana, you might want to consider other options. However, with some improvements, Hotel Olivia Garden could potentially offer a better experience.

    Travel Month: May 2025

    Room: Grandeur Villa

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    THE OLIVIA GARDENS

    Dear Guest, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We would like to clarify that the condition of the pool during your visit was an unfortunate result of a sudden and severe storm the previous night, which disrupted our usual maintenance routines. While we strive to maintain the highest standards of cleanliness and hospitality, certain natural events can impact our operations temporarily. We regret that this affected your stay. Regarding your other concerns, we take your comments seriously and are working with our team to ensure all aspects of the guest experience meet the standards we are committed to. We sincerely hope you’ll consider giving us another opportunity in the future—we are confident that with a clearer day and improved conditions, your experience would be much more enjoyable. Warm regards, Hotel Olivia Garden, Ludhiana Management Team

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