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You are booking hotel for more than 30 days
Mohali, Mohali | 5.2 km drive to Chandigarh International Airport
5 Ratings, 2 Reviews
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worst manager so far
I am writing to share my recent experience with your property, which unfortunately was disappointing—not due to the property itself, which is well-maintained—but because of the way the situation was handled by the property manager, I arrived at the property with my family and young child approximately one hour before the official check-in time. While I fully understand and respect check-in policies, I believe basic courtesy should allow guests to wait inside the premises, especially considering the extremely high temperature outside (around 45°C at the time). However, we were denied even basic access to a waiting area. I had to repeatedly request and practically plead for consideration before someone finally intervened. Throughout the interaction, uncooperative and quite rude, which made the experience unnecessarily stressful and unpleasant for me and my family. I hope you will look into this matter seriously, as the attitude and behavior of a property manager significantly impacts guest experience, regardless of how good the property itself may be.
Room: Bedroom 1|Bedroom 2
The Jastej House
Dear Guest, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not fully meet your expectations. While we always try to follow our check-in policies to ensure all rooms are properly prepared, we understand that arriving early—especially with family and in extreme heat—can be difficult. You arrived much before the official check-in time, and at that moment, our caretaker was still cleaning the property floors to get everything ready for incoming guests. However, understanding your situation, we still provided you with access to the second floor to rest, even before the check-in time, as the first floor was being cleaned. We’re sorry if the interaction felt unpleasant to you, and we will certainly review this matter to ensure our team communicates more courteously in the future. Your comfort is very important to us, and we appreciate your feedback. We hope to have the chance to welcome you again for a better experience. Warm regards, Jastej House
Terrible Stay
no wifi and kitchen,done payments before arrival but owner was asking for payment again and again
Room: Bedroom 1
The Jastej House has replied on Tue Apr 01 23:13:14 IST 2025
Sir, initially you had booked 2 rooms with extra bed but I provided you an extra room instead of an extra bed because of small children’s. I have provided you the wifi password many times still I have the messages in which I sent you the wifi password. If you are not able to connect to wifi on your mobile, what is our mistake. Further, I did not ask you to make the payment. I just told you that your payment status is not clear from makemytrip, please cross check it and call customer care. Please do not misguide everyone by posting wrong reviews.
Sector 112
Sector 66
Sector 65
Chamian
Industrial Area Phase I
Dharampur Kasauli Road
Sector 17
Chandigarh Rd
Chandigarh Road Zirakpur
Industrial Area
Sector 35
Nabha
Industrial Area Phase I
Sector 79
Sector 65
Mohali
Mohali
Patti Sohana
JLPL Industrial Area
Mohali
Mohali
Balongi
Sector 114
Mohali
Sector 77
Mohali
Model Town
Sector 78
Mohali
Sector 70
Mohali
Sector 59
Balongi
Parwanoo Kasauli Road
Parwanoo Kasauli Road
Parwanoo Kasauli Road
Pathia
Dharampur
Parwanoo Kasauli Road
Village Road
Sector 17
Dharampur
Pathia
