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Chetganj, Varanasi | 3.7 km drive to Kashi Vishwanath Temple
160 Ratings, 81 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The reviews for this property highlight a consistent lack of cleanliness and poor maintenance. Guests mention dirty rooms, unwashed bedsheets, and inadequate bathroom facilities, including broken locks and non-functional amenities. The staff's behavior is often described as rude or unhelpful, with several complaints about missing basic essentials like soap and towels. While some guests noted a decent location near the railway station, the overall sentiment leans heavily towards dissatisfaction, urging others to think twice before booking.
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Terrible Stay
I have booked this hotel by mistake and realized one's I reached to Varanasi. However, I have discussed with MMT and Property owner and both of them didn't help me out to change the property due to delay and policy as per booking. Nevermind I accepted my mistake. But hotel staff told me you can leave and we will cancel you booking so you can get the refund. they lied and waited 3 hours no response. finally decided to stay and continue. it was terrible room. staff is not responded and they didn't even give basic things like soap, towel. people usally go there for fun ...and. stuff. don't book this property and better leave. so many stuff happening there. you might be the victim ones you stay there.
Room: Budget Non Ac Room With Indian Washroom
SURAJ GUEST HOUSE Varanasi
Dear sir, You stayed here happily and because of your own reason you wrote a such bad feedback. We were always ready to refund your all amount infact we are ready now also. You should contact hotel owner. You yourself stayed here and happily departured. Guest for us is god But like you is horrible to treat. How come you can write such a rubbish thing. Hotelier can pursue in court for such a bad language.
Average Stay
One staff of this guest house behaviour is very bad.our one doughter vomiting in bathroom.as per theirs rull they can charged rs 50/-but he claim rs100/-
Room: 1 x 14 Mixed Bed Dormitory With Shared Washroom
SURAJ GUEST HOUSE Varanasi has replied on Mon Mar 10 15:41:56 IST 2025
Hey, Sorry for your inconvenience. Please tell us issue which you have suffered during your stay through mail or contact. So that we would rectify the same.
Terrible Stay
The care taker (ravi pandey) was very rude behaviour, not having senses speaking to customers. I had a very pathetic experience staying with this property
Room: 1 x 14 Mixed Bed Dormitory With Shared Washroom
SURAJ GUEST HOUSE Varanasi has replied on Thu Feb 13 16:52:29 IST 2025
Dear sir Sorry for your inconvenience. Please mail or call us for your issues that you have suffered during your stay. We should also know and rectify for our future guest.
Terrible Stay
I had a very bad experience staying here. The service was extremely poor . The room was dirty and poorly maintained, with uncomfortable bedding . Noise levels were unbearable, making it impossible . Basic amenities were either missing or not working properly. Definitely not worth the money, and I would never recommend this place to anyone. Stay away!
Room: 1 x 14 Mixed Bed Dormitory With Shared Washroom
SURAJ GUEST HOUSE Varanasi has replied on Sun Sep 07 00:10:39 IST 2025
Dear Guest, We apologize for any inconvenience you faced in attempting to stay at our property recently. We genuinely regret any frustration or disappointment caused. Unfortunately, due to the absence of advance payment and timely arrival, we were unable to maintain your reservation. We sincerely apologize for the inconvenience and hope you will consider giving us another chance to serve you in the future. We look forward to the possibility of welcoming you as our guest again.
Good Stay
The room was good but wifi not provide and network issue in room
Room: 1 x 14 Mixed Bed Dormitory With Shared Washroom
SURAJ GUEST HOUSE Varanasi has replied on Mon Mar 10 15:40:27 IST 2025
Thankyou sir for your valuable feedback. Due to natural disaster wifi was not working on that day.
No amenities available ex tv, gyser, ac, telephone
businessNot good there door was broken there was no amenities they have mentioned so don't visit this hotel they don't provide any thing ex water, tea
Room: Standard Ac Room
SURAJ GUEST HOUSE Varanasi has replied on Tue Feb 04 13:13:52 IST 2025
Hey Vineet Please late us know what actual happen to you during your stay by email or hotel contact number because you never spoke to reception regarding all this.
Excellent Stay
Dormitory was neat and clean staffs was very decent and helpful
Room: 1 x 14 Mixed Bed Dormitory With Shared Washroom
SURAJ GUEST HOUSE Varanasi has replied on Mon Jan 27 19:53:08 IST 2025
Thankyou for your valuable feedback.
Most pathetic hotel experience of my life.
They provided room with no cleaning after previous guest checked-out. We slept with flipping bedsheet from other side. With odor and dirty 'everything eyes could see' we got no linen, no toiletries, no mosquito repellent even after making request for two times. I tried and contacted makemytrip customer assistance over call three times but outcomes were nothing.
Room: SPOT ON SINGLE BED
SURAJ GUEST HOUSE Varanasi has replied on Sat Dec 21 11:47:47 IST 2024
Hey Sumant, Sorry for your inconvenience. We have renovated our hotel and changed a lot now.
Terrible Stay
Very bad experience. The owner asking for extra money. Very dirty toilet and bedsheets. Tv and cooler are not working. Hotel staff are very rude
Room: SPOT ON SINGLE BED
SURAJ GUEST HOUSE Varanasi has replied on Sun Sep 07 00:10:27 IST 2025
Dear Guest, We apologize for any inconvenience you faced in attempting to stay at our property recently. We genuinely regret any frustration or disappointment caused. Unfortunately, due to the absence of advance payment and timely arrival, we were unable to maintain your reservation. We sincerely apologize for the inconvenience and hope you will consider giving us another chance to serve you in the future. We look forward to the possibility of welcoming you as our guest again.
Poor Stay
Not clear and thought of parents but i am not saying anything else you need anything further from ok very poor experience
Room: SPOT ON SINGLE BED
SURAJ GUEST HOUSE Varanasi has replied on Sat Dec 21 11:48:52 IST 2024
Hey Sunil, Sorry for your inconvenience
Good Stay
I booked the guest house through "make my trip. Suraj guest house, varanasi was cheap and nice. We did not face any problem in staying there, and everything went well. Some shortcomings that i felt while staying in the guest house 1. Tv was not working in the room. 2. Soap should have been provided separately for the latrine bathroom, but we had to ask and then it was given to us. By the way, the suraj guest house's staff is supportive and cheerful.
Room: SPOT ON SINGLE BED
SURAJ GUEST HOUSE Varanasi has replied on Sat Dec 21 11:49:32 IST 2024
Hey Gaurav, Thankyou for your valuable feedback.
Very bad experience
Very dirty surrounding. Zero cleaning in hotel. No food service. No clean bed. Foul smell from surrounding. No care taker
Room: DOUBLE BEDROOM
SURAJ GUEST HOUSE Varanasi has replied on Sat Dec 21 11:50:52 IST 2024
Hey Abhinav, Sorry for your inconvenience. We have renovated our hotel now. Please visit once on our humble request.
Terrible Stay
The room i choose to stay was actual opposite as shown. It was in so terrible to stay there, that i had to check out with the very first light of the morning beside to stay there for two night. That 6-7 hours stay was worse than a refuge camp, a nightmare for me. I paid you for two days and one night and check out in six hours. So. Leave it.
Room: SPOT ON SINGLE BED
SURAJ GUEST HOUSE Varanasi has replied on Sat Dec 21 11:51:21 IST 2024
Hey Vikas, Sorry for your inconvenience. We have renovated our hotel now. Please visit once on our humble request.
Extremely poor experience for
Very poor experience. All the rooms are dirty as hell. Bedsheets are very much used and not washed from months. Walls are full of paan stains. Washrooms are blocked and dirty. Everywhere cigarette smell. Very bad experience.
Room: DOUBLE BEDROOM
SURAJ GUEST HOUSE Varanasi has replied on Sat Dec 21 11:51:44 IST 2024
Hey Dayala, Sorry for your inconvenience. We have renovated our hotel now. Please visit once on our humble request.
Terrible Stay
It was very bad experience that property was so weird washrooms are very dirty. 5. It was very clean and beautiful property full satisfaction from the services
Room: DOUBLE BEDROOM
SURAJ GUEST HOUSE Varanasi has replied on Sat Dec 21 11:52:53 IST 2024
Hey,Mrityunjay Sorry for your inconvenience. We have renovated our hotel now. Please visit once on our humble request.
Poor Stay
familyroom service bad room no satisfied next time not interested hotel stap no compromise very very bad
Room: SPOT ON SINGLE BED
SURAJ GUEST HOUSE Varanasi has replied on Sat Dec 21 11:53:42 IST 2024
Hey Pramod , Sorry for your inconvenience. We have renovated our hotel now. Please visit once on our humble request.
Worst sta
Pathetic hotel. A lot worst than image. No hot water. No towel provided. Soap not provided. Bed sheet. Room was dirty. Bathroom lock was broken. And in 12 degree cold temperature. Hot water didn't provided. Very bad experience
Room: DOUBLE BEDROOM
SURAJ GUEST HOUSE Varanasi has replied on Sat Dec 21 11:52:11 IST 2024
Hey Rohit, Sorry for your inconvenience. We have renovated our hotel now. Please visit once on our humble request.
Terrible Stay
Worst hotel I have ever seen in my life, too much dust everywhere in washroom in room everywhere. I am requesting to everyone with my folded hand never go to this hotel.
Room: SPOT ON SINGLE BED
SURAJ GUEST HOUSE Varanasi has replied on Sat Dec 21 11:53:18 IST 2024
Hey Abhishek, Sorry for your inconvenience. We have renovated our hotel now. Please visit once on our humble request.
Average Stay
Hotel stay is average. Don't have image
Room: SPOT ON SINGLE BED
SURAJ GUEST HOUSE Varanasi has replied on Wed Dec 06 07:08:48 IST 2023
Hi, Thankyou for your valuable feedback.
Good Stay
From make my trip i have found this hotel and also booked. Make my trip gave me a very good discount and only that's why i was able to book the hotel
Room: SPOT ON SINGLE BED
SURAJ GUEST HOUSE Varanasi has replied on Wed Dec 06 07:08:39 IST 2023
Hi, Thankyou for your valuable feedback.
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