Ok stay. Not satisfied. Though we booked through make my trip and they had enough time to clean the room, when key was handed over to us, room was so untidy. Bed spreads used by earlier guest was lying as it is on the bed. Bathroom sink had used soap. On our request after half an hour the gave us other bedsheets, torn and patched. Felt very uncomfortable to sleep. The furniture is good. But very poor maintainance. No smile on the faces at reception. Just felt like they need money, wee need room!
if maintained properly, it is easily reachable. Since we dint order food no idea abt that. The thing is except sink, bathroom was good. Hot water availability was good. At this rate, cleanliness can be maintained much better.
Sri Kumara Lodge has replied on Fri Aug 02 12:54:54 IST 2024
Dear Guest ,Thank you for taking the time to share your feedback with us.We're genuinely sorry to hear about your experience with us. Providing exceptional service is our top priority, and we regret that we fell short of your expectations on this occasion. Your satisfaction is incredibly important to us, and we'd like to make things right.Please know that we take your concerns seriously and are actively addressing them with our team to prevent similar occurrences in the future. We value your patronage and hope for the opportunity to regain your trust.If you're open to it, we would love the chance to speak with you further to better understand your concerns and how we can improve. Once again, thank you for bringing this matter to our attention. We're committed to delivering the exceptional experience you deserve, and we hope to have the chance to welcome you back in the future.Warm RegardsHariharan Team - PPH LIVING