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Kattappana, Kattappana
38 Ratings, 22 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property boasts a good location that's easy to find, with spacious and cozy rooms. Cleanliness varies, with some guests noting hygiene issues and poor maintenance, particularly in bathrooms. Facilities are hit or miss, with reports of faulty appliances and lack of hot water. While some appreciated the peaceful ambiance and attentive caretakers, others faced issues with reception being unattended and inconsistent room types. Overall, the experience tends to reflect average service and amenities.
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Average Stay
Not cleaned properly and there is only one power socket bed is average and toilet full of smell .
Room: Deluxe Twin Room
Poor Stay
1 booked two rooms for myself and a friend. Unfortunately, the rooms were not ready at the time of check-in (around 1 pm. Additionally, the tv in one of the rooms was not working, and there was no hot water in another room. The owner explained that this was due to higher bookings, which suggests that there is either only one water heater for multiple rooms or insufficient capacity. The reception was always unattended, and we had to call the owner on their mobile for assistance. While cleanliness was satisfactory, the overall experience could have been better with more professionalism.
Room: Deluxe rooms
Rexon Residency | AC & Non-AC Rooms has replied on Sat May 24 16:18:17 IST 2025
Dear Mr. Jithinraj, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused during your stay with us. We regret that the rooms were not ready upon your arrival and that you experienced issues with the television and hot water supply. This does not reflect the level of service we aim to provide to our guests, and we truly apologize for the discomfort caused. Please be assured that we have taken your comments seriously and are addressing the issues with our team to ensure they do not recur. Guest satisfaction is our top priority, and your feedback is invaluable in helping us improve our services. We hope you will consider giving us another opportunity in the future to provide you with a more pleasant and comfortable stay. Warm regards Rexon Residency
Good Stay
Stay was good neatly maintained. It has a high slope instead of steps or lift. It was for a short distance only, still i see that as a drawback
Room: Deluxe rooms
Rexon Residency | AC & Non-AC Rooms has replied on Sat May 24 16:20:55 IST 2025
Dear Sandhya, Thank you for taking the time to share your feedback. We’re glad to hear that you found the stay good and neatly maintained, and we appreciate your positive ratings across various aspects of your experience. We acknowledge your point regarding the steep slope and understand how it could be a concern for some guests. Your observation is valuable, and we will explore options to improve accessibility in the future. We hope to welcome you and your family again for an even better experience! Warm regards Rexon Residency
Worst experience make my trip & rexom residency
Worst stay, i booked a ac room, but they give me a non a c room, i was little late for check in, so they give tat ac room for some other& no one is there for take care, no receptionist, we waited for almost 30 mins for the receptionist, dont waste your money & time
Room: Deluxe room(AC)
Rexon Residency | AC & Non-AC Rooms
Dear Vipin, Thank you for your feedback. We’re sorry to hear that your stay didn’t meet your expectations. However, we would like to clarify a few points regarding your booking. You had booked a room for two guests but arrived with three people. Despite this, we accommodated your request for an extra bed and provided a deluxe non-AC room, which you agreed to at check-in, as AC rooms were already fully occupied. Regarding your request for a cash refund the next day, since the booking was for two and services were provided for three guests with an extra bed, we were unable to offer a refund. We always strive to provide a fair and comfortable stay for all our guests, and we hope this clarifies the situation. We appreciate your understanding. Warm regards Rexon Residency
Average Stay
Fan height low, i can touch the fan with my hand, european closet shaking, it was not fixed to ground.
Room: Non AC rooms
Rexon Residency | AC & Non-AC Rooms has replied on Sat May 24 17:02:40 IST 2025
Dear Shyam You are staying for the third time. We are having false sealing in all the rooms and the fan is adjusted to the height. You are a tall person so be proud about that and don't blame me on this. No shaking in toilet and happy to see you again Warm regards Rexon Residency
Average Stay
Fan was making sound which was making it difficult to sleep.
Room: Non AC rooms
Property 's properties
Good location, hygiene enough, don't know about safety standards.
Room: Non AC rooms
Rexon Residency | AC & Non-AC Rooms has replied on Sat May 24 17:07:00 IST 2025
Dear Shyam George, Thank you for your valuable feedback. We're glad to know that you were satisfied with the location, hygiene, and the support from our team. We take safety standards very seriously and are continuously working to ensure all protocols are followed thoroughly. Your concerns have been noted, and we will make sure to communicate more clearly about our safety measures in the future. We hope to have the opportunity to welcome you back with an even better experience
Very good
Nice stay. Very good atmosphere. Nice room. Nice ambience
Room: Non AC rooms
Rexon Residency | AC & Non-AC Rooms has replied on Sat May 24 17:05:59 IST 2025
Dear Bennet John, Thank you so much for your kind words and the wonderful rating! We're delighted to hear that you enjoyed your stay and appreciated the atmosphere, room, and ambience. Your feedback motivates our team to keep delivering exceptional experiences. We look forward to welcoming you again soon!
Very bad room
Very poor facilities. Room also not cleaned
Room: Non AC rooms
B
Location is good easy to find. Spacious room. Very dirty bathroom. Not at all cleaned for months. Blanket was so dusty caused allergy. Water and glasses were months old. Overall poor maintenance.
Room: Deluxe rooms
Rexon Residency | AC & Non-AC Rooms has replied on Sat May 24 17:08:41 IST 2025
Dear Sibu John, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Your comments regarding cleanliness and maintenance are taken very seriously, and we have addressed these concerns with our housekeeping and management teams to ensure immediate corrective action is taken. We are committed to providing a better experience and hope to have the opportunity to serve you again under improved conditions.
Excellent Stay
Check in and check out was smooth. Nice and clean room.
Room: Deluxe rooms
Rexon Residency | AC & Non-AC Rooms has replied on Thu Aug 25 19:00:22 IST 2022
Thanks mr karthik.
Value for money,
Excellent facilities, hot water, smart tv with wifi connection (hot star, amason prime everything available, neat and clean room
Room: Deluxe rooms
Rexon Residency | AC & Non-AC Rooms has replied on Thu Aug 25 19:01:50 IST 2022
Thanks mr jomy for rating and reviewing us.
Hygiene
Room is very hygiene. Staffs are very helpful.
Room: Deluxe rooms
Rexon Residency | AC & Non-AC Rooms has replied on Thu Aug 25 19:03:35 IST 2022
Thank you mr mu-hammed as-lam for your positive remarks.
High range
businessAverage room. Not upto the expected level. Poor service
Room: Deluxe rooms
Rexon Residency | AC & Non-AC Rooms
Dear Venugopal, Thank you for your review. We respectfully believe there may have been a misunderstanding, as the image shared and the feedback provided do not appear to match our property or services. It’s possible this review was intended for a different place. If you did stay with us and had any concerns, we’d appreciate the opportunity to understand and address them. Please feel free to contact us directly so we can clarify the situation.
Good stay
The property is good for stay. Nothing great about the property
Room: Deluxe rooms
Rexon Residency | AC & Non-AC Rooms has replied on Wed Jun 22 12:09:32 IST 2022
Thanks mr tony
Excellent stay
I had an excellent business trip at Kattappana. The location was centrally located and property ambiance was peaceful. The rooms were clean, relaxing and comfortable. The caretaker was very attentive. Must recommend the property to others.
Room: Standard Room
Rexon Residency | AC & Non-AC Rooms has replied on Wed Jun 22 12:10:39 IST 2022
Thank you mr nikhil for your valuable response.
Fantastic stay
The property was good and the surrounding area of the property was peaceful and calm. The room was so cozy and spacious. The staff was well mannered and they served and managed everything on time. Must recommend the property to others.
Room: Deluxe rooms
Rexon Residency | AC & Non-AC Rooms has replied on Wed Jun 22 12:12:20 IST 2022
Thank you mr dayaram for your support to rexon residency.
Good budget property
The caretaker of the property was helpful and the location was easy to access. The rooms were spacious and comfortable. Cleanliness should be more improved. I will recommend the property.
Room: Deluxe rooms
Rexon Residency | AC & Non-AC Rooms has replied on Wed Jun 22 12:13:20 IST 2022
Thanks mr sebastian for your valuable comments.
Amazing hospitality
The host was a very nice welcoming person, he was very helpful. Property location was easy to found. They have provided a very clean and cozy room which was very comfortable. Facilities were up to the mark, definitely, the property is recommendable.
Room: Deluxe rooms
Rexon Residency | AC & Non-AC Rooms has replied on Wed Jun 22 12:14:52 IST 2022
Thank you mr udayashankar for your support and wishes.
Average stay
I stayed as a business traveler. The property was not that good. The rooms were comfortable over there but not clean. Although the staff was good and the location also. I will recommend this property to others.
Room: Deluxe rooms
Rexon Residency | AC & Non-AC Rooms has replied on Sat May 24 17:29:39 IST 2025
Thanks Mr Mithun for your valuable response about our firm . We are looking forward to your advice and wish to see you again in our residency Warm regards Rexon Residency
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