I stayed at Ramee International Surat on an unplanned late-night check-in around 12 AM, after returning from my hometown and realizing I had forgotten my house keys. My wife, who is 6 months pregnant, needed a safe and comfortable place to rest, so I chose Ramee expecting a smooth experience from a reputed 4-star hotel.
The property itself is well-maintained, clean, and located in a convenient area. The room we stayed in (booked via MakeMyTrip) was decent, though smaller than expected, with twin beds instead of a double. It was comfortable enough for the night, and I appreciate that we had a reliable space to stay at short notice.
However, I did encounter some confusing and disappointing moments during booking. When I called the hotel directly, I was told only deluxe rooms were available for ₹6K–₹7K, and when I asked why online prices were lower, I was told, “Then book online.” I found this response dismissive, especially at midnight with a pregnant guest involved. Interestingly, once I checked online, I was easily able to book a room so clearly, standard rooms were still available.
The lobby appeared mostly empty at that hour, which made the “fully booked” explanation feel like a sales tactic rather than the truth. While I understand business logic behind pricing strategies, a little empathy and clarity from the reception team would go a long way in creating a better guest experience.
Overall, the stay was satisfactory, but the booking experience could definitely be improved—especially in how staff communicate with guests in sensitive situations.
Rating: 3.5/5
Would I stay again? Possibly, but I’d book online without bothering to call.