Under construction room, cockroaches flying, dirty bed, unclean room ( you can see lot of bottles under cot), bathroom dirty , no hot water, food really bad, over all I loss my money, not worth to pay big amount and get room like I’m staying in dharamshala . Over rated property which is not even one percent worth staying and spending.
Punarnava Resort & Spa has replied on Fri Jun 21 09:38:54 IST 2024
Dear Mr. Negi,
Namaskar,
We would like to thank you for giving us your feedback. I regret that you did not liked the room when you have checked in to the room and when same was highlighted by you that room was not nice then General Manager met with you and changed the room where you were comfortable throughout your stay.
As you shared cockroach pictures, I apologize. However being located in forest we specially take care about pest control.
Your feedback is important for us. It was our pleasure to host you, and we hope to welcome you back for another rejuvenating escape in the future.
Regards,