I had stayed at The Park Hyderabad a few years ago and had a wonderful experience, which led me to book The Park Signature Hotel Royal Banza in Vijayawada, expecting a similar standard. Unfortunately, the experience this time was deeply disappointing.
When we checked in at 4 PM — not an early check-in — we found that the room lacked basic amenities: no towels, no toilet paper, and a broken toilet jet spray. These are essentials that should have been taken care of before guest arrival. We had to request each of these items, which was frustrating and unacceptable for a hotel of this standard.
The next morning during breakfast, the service was extremely slow. To add to the disappointment, coffee was served in broken cups — something you'd expect from a street vendor, not a branded hotel.
Overall, the experience fell far below expectations and certainly did not reflect the quality associated with the Park brand.