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Review Of Osel Rooms

Kaza, Spiti

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.8
    Average

    33 Ratings, 21 Reviews

    excellent
    15%
    very good
    24%
    average
    12%
    poor
    21%
    bad
    27%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 1
    • 5
    • 1
    • 4
    • 2
    • 3
    • 1
    • 3
    • 1

    Rating Categories

    • Location3.7
    • Cleanliness2.8
    • Value For Money2.2
    • Food2.7
    • Facilities2.8
    • Wifi1.5
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    Guests noted some highlights about the property such as its central location for easy access to the local market and stunning views of the snow-capped mountains. The parking space was appreciated, and a few mentioned friendly staff. However, numerous complaints surfaced regarding room cleanliness, lack of basic amenities, poor food quality, and rude management. Issues like broken facilities, slow service, and a general sense of dissatisfaction dominated feedback, overshadowing any positives.

    Sort by:

    Positive first
    5.0

    Very nice place with excellent view.

    shivdev s.group

    Very nice place with excellent location and view. Stayed with my two friends.

    Travel Month: Jun 2025

    Room: Deluxe Room

    1.0

    Terrible Stay

    nitish s.family

    Not worth any rating. Although buffet breakfast was included only poha was available. 6000+ for a family room but room was not clean and no toiletries provided. Shifted next day

    Travel Month: Jun 2025

    Room: Family Room

    1.0

    Terrible Stay

    saurabh t.loyalty-icon

    I had to leave early from the place. The manager was very rude. Basic amenities mentioned were not provided. No electricity on first 2 days. No wifi in room

    Travel Month: Jun 2023 (4-Night Stay)

    Room: Deluxe Room

    Osel Rooms has replied on Fri Apr 19 17:50:12 IST 2024

    Dear Mr. Saurabh Thakur, thank you for sharing your feedback. We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed with our team to ensure that such incidents are not repeated. We hope to have the chance to make it up to you in the future. Warm regards

    1.0

    Horrible bathroom

    adil a.family

    Huge fungal mold in bathroom, dirty and filthy floor, shower was not working, there was no cupboard in the so called super delux room. We were 3 adults and stayed for 4 nights and it was extremely inconvenient without a cupboard. The power socket was broken. The only thing positive was the parking space in front of the hotel, which is a public road and it can be fully occupied by other vehicle parking.

    Travel Month: Jun 2023 (4-Night Stay)

    Room: Super Deluxe Family Room

    Osel Rooms has replied on Fri Apr 19 17:46:45 IST 2024

    Dear Mr. Adil Ali, thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit.

    1.0

    Terrible Stay

    prabudh a.

    We booked deluxe room for 4 adults, room was so small to just accommodate 2 adults. Owner/manager were extremely rude. Breakfast was very ordinary.

    Travel Month: Jun 2023

    Room: Deluxe Family Room

    1.0

    Terrible Stay

    anil b.loyalty-icon

    I have paid for family room no intercom no tv no almira no table no space geyser not working kattle but no tea bags, no milk the shower is not working no latch in wash room hand condition

    Travel Month: Jun 2023

    Room: Deluxe Family Room

    Osel Rooms has replied on Fri Apr 19 17:55:50 IST 2024

    Dear Mr. Anil Bhutani, thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay, we had to remove in-room coffee table and chairs to accomodate Quad sharing. Maintaining a well-equipped facility is important to us, and we appreciate your comments. Please let us know if there is anything else we can do to make your future visit more comfortable. Warm regards.

    1.0

    Terrible Stay

    sandeep k.family

    First of all don't go by the images shown on mmt, the room condition was extremely poor, bathroom was badly stinking & room was too. I paid for 2 nights but it was impossible for me & my family to stay for 2 nights so we checked out on 2nd day. I had to purchase room freshener & odonil for bathroom so that we should spent at-least one night. The room service was extremely poor, they almost 1 hour to serve food, they don't listen & didn't delivered the food what we ordered. After making complaint for stinking room & bathroom, they didn't react & listen. They spoiled our spiti tour, my kids got sick bcos this unhygienic room.

    Travel Month: Jun 2023

    Room: Deluxe Family Room

    4.0

    Good Stay

    kunal v.

    Hotel service is good. Room is clean and food is good

    Travel Month: Jun 2023

    Room: Deluxe Family Room

    2.0

    A

    archana c.

    Location was good but rooms were not clean. I had to ask to change bedsheets, pillowcase and quilts cover. Washbasin taps were not working.

    Travel Month: May 2023

    Room: Deluxe Room

    Osel Rooms has replied on Fri Apr 19 18:00:35 IST 2024

    Dear Archana Chauhanji, thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take feedbacks very seriously. Our housekeeping team has been informed, and immediate steps are taken to rectify the situation. Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit. Sincerely

    2.0

    Poor Stay

    kaushik g.loyalty-iconfamily

    The home stay doesn't provide mineral waters. Power backup did not work. Room has broken wooden floor. Doors doesn't lock properly. No intercom. Bed was not in good condition. Even you can't get an extra blanket.

    Travel Month: May 2023

    Room: Super Deluxe Room

    4.0

    Spit i osel rooms

    prashant s.business

    Hotel is located with perfect view of the snow clad mountains. Taste of spiti, one of the best known cafe of spit i is also present below the hotel. Recommended.

    Travel Month: May 2023

    Room: Deluxe Family Room

    2.0

    Overpriced and missing basic standards !

    ajeetav n.loyalty-iconsolo

    1) pillows were stone hard. Was not looking for 5 star quality but a basic soft pillow is a must in any hotel or homestay 2) blankets were not fresh. I had a bad throat infection after staying here

    Travel Month: Sep 2022

    Room: Deluxe Room

    4.0

    Way to hotel is not good

    arun.loyalty-iconfamily

    The way to hotel is very narrow road if you have suv u might get struck if there is another car

    Travel Month: Jul 2022

    Room: Deluxe Room

    4.0

    Clean rooms

    arun c.loyalty-iconfamily

    Rooms are clean good staff but food is not that much good

    Travel Month: Jul 2022

    Room: Super Deluxe Room

    5.0

    Nice place to stay

    jai n.loyalty-iconcouple

    Good interior, well maintained, nice cafe, good for couple and friendly stays

    Travel Month: Jun 2022

    Room: Super Deluxe Room

    5.0

    Centrally located within kaza

    ujjayan p.loyalty-iconcouple

    We travel-led as couples on a road trip across spiti. After home stays at remote villages, this place was like a sneak peek back to civilisation before moving back on high mountains again. The rooms were clean with fresh linen and towels. The cafe downstairs provides good choice and taste of food. The staff was really friendly and helped us in every way possible. The location is exactly in the centre of town and the local market is just 2 mins walk. A great pit stop indeed for those on a long winding trip across the treacherous but stunning spit i landscape

    Travel Month: Jun 2022

    Room: Deluxe Room

    2.0

    Zero service

    priyadarshini s.loyalty-iconcouple

    Rooms are tiny, not well maintained, their restaurant does not have proper variety, food was ok, restaurant gets closed at 9 pm. There is no one from the hotel from 9 pm till 8 am. You are on your own. There are better hotels, rooms and restaurants next door which is a plus. We had to check out early morning so we had to move our baggages/ suitcases on our own through the dangerous staircases from 2nd floor to the ground. Manager is rude, doesn't care a damn about you and your situation. We stayed here for 3 nights and our experience in spiti was great except at osel rooms. They don't even change towels daily. All in all, would never recommend to anyone. What you see in pics and what you get is completely different. Pols choose your stay at kaza carefully. Doesn't matter even if it is a homestay, but should have good staff / people to offer great experience / memories.

    Travel Month: May 2022 (3-Night Stay)

    Room: Super Deluxe Room

    4.0

    Quiet nice stay

    dhruv m.solo

    First wehn i believe oked the room it was shown different room and when i reached the hotel other room provided to me. But when i had a word with hotelier, i was provided the same room. And the view from this hotel is magnificent. Loved staying at this property.

    Travel Month: May 2022

    Room: Super Deluxe Room

    • user photos
    • user photos
    • user photos
    2.0

    No room service

    bhupinder s.couple

    1. Rooms are average but hygene is great 2. Staff is very polite and sweet 2. No room service or support staff 3. Included breakfast had only 4 items, aloo prantha, sandwich, tea/coffee, thupka and guest can only pick one per person 5. Taste of food was not good.

    Travel Month: May 2022

    Room: Super Deluxe Room

    1.0

    Bad experience at over rooms cheating

    koushik c.

    It was my worst experience regarding dining eating in the restaurant attached with the hotel. They first took payment for food and did not gave any receipt. On inquiry they informed that they do not have receipt. During checkout they extorted charge for food bills again and denied the payment that i made earlier. This time i demanded bills for the food and they handed me over a receipt for the payment. My mistake was that I did not strongly insisted for the receipt for the first time as it is a general practice in such small food stalls at kaza to not to provide receipt for the food you eat at such places. I was cheated by the hotel rooms and the restaurant at over rooms and I feel it is their practice to cheat families. I would like to warn other travelers to be very careful about this place and if they choose to stay and eat-out at their food stall be sure to collect a receipt otherwise you will fell in their trap.
    It was my worst experience regarding dining eating in the restaurant attached with the hotel. They first took payment for food and did not gave any receipt. On inquiry they informed that they do not have receipt. During checkout they extorted charge for food bills again and denied the payment that I made earlier. This time I demanded bills for the food and they handed me over a receipt for the payment. My mistake was that I did not strongly insisted for the receipt for the first time as it is a general practice in such small food stalls at kana to not to provide receipt for the food you eat at such places. I was cheated by the hotel rooms and the restaurant at over rooms and I feel it is their practice to cheat families. I would like to warn other travelers to be very careful about this place and if they choose to stay and eat-out at their food stall be sure to collect a receipt otherwise you will fell in their trap.

    Travel Month: Oct 2018

    Room: Standard Double

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