Review Of Novotel Guwahati GS Road

We booked 2 rooms one had a terrible drainage problem while taking shower the entire water entered the room making it a havoc experience and in the second room some of the lights and hair dyer was not working. I would not recommend it

I had a wonderful experience staying in this hotel. The location is very convenient. The staff is very courteous. Hygeine levels are very well maintained. The ambience is also very very impressive. I will undoubtedly like to stay here more often.

Good Rooms. Food is fine . ....Had requested GST bill , had booked from make my trip . Didn't get the detailed bill. Still awaiting. is it a mistake of make my trip or the hotel ?

Dear Novotel Team, As a repeat guest, I have always trusted your hotel for comfort and reliability. However, my recent experience was extremely disappointing. A two-hour power outage at midnight is unacceptable for a property of your reputation. Not only did this cause major discomfort, but it also raised serious safety concerns for guests. It is very surprising that a hotel of your standard does not have adequate backup systems or a proper emergency plan in place. I strongly urge you to address this issue immediately, as such lapses directly compromise guest safety and erode trust in your brand. I hope corrective measures will be taken without delay to ensure that such an incident never recurs. Sincerely

Great experience at Novotel as always. Polite and helpful staff, the breakfast spread was amazing and the checkin check-out process is smooth.

Absolutely loved my stay at Novotel! Excellent food, incredible hospitality, and a truly comfortable room. A perfect experience.

location is very good , middle of city . Food and services were good . staff was very helpful and attentive.

Ok

Very good service and spread. Excellent service and hospitality. Food was delicious and service was brilliant. Chef Sam is excellent,very creative and a great host. Wonderful service from Akash and Pallavi as well.

Although we had an overnight Stay we had minimum interaction with the staff and we felt welcomed with a smile.

1. The bedsheet and pillow cover was not clean and after complain they were not accepting and saying that it was iron press spot. Now come to second part no complimentary tea and coffee sachet was in the room. Service was pathetic and also no one was ready to listen. It was very bad experience for my family as they were traveling and staying alone.

roperty is very good and hospitality of staff is awesome. But rooms are bit smaller comparatively with cost without any compliment. Property is very good and hospitality of staff is awesome.

We booked executive room but the staff alloted us superior room. upon asking then to change the room they told us that both the room serves the same. But our problem was solved after discussing the matter with MMT member as we have booked from their site. so I thanks make my teamstaff. Food was average. moreover staff service was worse.

Buffet breakfast 10/10,location convenient but tv was not working.needed if there are children in the room since they get restless in the room

20 minutes from airport and railway station. Courteous service. Neat rooms. Restaurant service is exceptional

The propertys room was good, but room service was not good..

I had faced cooling issue in my room on first day for which they didn’t provide any solution. On second day on my second complaint they changed the room. Food there is good i have no complaint. Rest if the stay was okay

Expected a standard quality and experience from Novotel brand. However, it was bit of let down. When we checked in the room had an extra bed put up which we had not asked for. There was no space left in the room even to reach the phone to call the reception. It took 15-20 mins for the bed to be removed and us to settle down. There was no hot water even in the morning at 7 am for a bath. Something which is a given. Paid a premium to stay here but didn’t get what we expected

There is hardly anything to eat in buffet lunch and toilet is very savvy & unhealthy.

I had stayed in Hotel with my kids and while checking out my child forgot her purse with some cash.The security officer mr.anand basumatary was very helpful and professional in returning the purse I had stayed in Hotel with my kids and while checking out my child forgot her purse with some cash.The security officer mr.anand basumatary was very helpful and professional in returning the purse.