We were repeated guest at Noune. We loved this place last visit and so decided to repeat. Also it is just 1.5 hr drive from Diphu, where we live. The stay was OK but not good this occasion. It could have been better in many ways with better communication and services. We booked a junior suit.
1. The stair and the landing of the j. suite (206) was being repaired and this information was missing while booking.
2. We went for a relaxing trip with kids. The Internet was down and kids were required constant engagement. Internet came back when we were about to check out.
3. Too, the kids to play area, the place wasunder renovation. We had to abandon the idea.
4. The breakfast was good and they provided everything we asked for.
5. We used the pool max to keep busy in absence of internet and other activities for the children. Good.
6. They served me half cup of masala tea instead of a full cup, which was not expected. I brought this to the notice of the food desk.
7. We had anniversary and requested if we can cut a cake in the restaurant. They said ok and we sent the cake to make it ready. Next min the cake came in pieces! But OK! We believed we could not communicate well.
8. We asked for an extra bed. They gave a flat mattress on floor in a JSuit. I expected a small folding bed.
9. The mattress came wet first time, I had to turn it back although housekeeping thought that we can use the other side.
10. The minibars was reported to be used with three bars and chips. Wedid not use it and verified with our truthful and honest kids. Seems, housekeeping keep less umber of items in minibar to charge money from guest. They wanted to return, but could not as payment was done by card, not acceptable.
Overall, we woukd expect better service for the money we paid. May bewewill think before we book again in Noune.