The property has good infrastructure and the utilization of carpet area is done thoughtfully. However, that’s where the appreciation ends.
We had booked the Marigold villa by Soul Stay but after reaching location got to know that Marigold villa was not in proper functional state , and despite asking multiple times, we weren’t even allowed to see the villa we paid for and had to stay at another villa named Bougainville by Soul Stay which was cheaper in cost as compared to what we had booked. There was no prior notification regarding this beforehand. Fan speed and AC were both problematic, and water supply was erratic — cutting off exactly when needed most.
No complementary benefits were provided, and support staff was missing when required. We had to self-manage several things that should’ve been taken care of. Overall, the stay was just good, not great — a lot of polishing needed if the goal is to offer a premium experience.