Very bad experience overall. Location is very good. Really outskirt location in manali. This is the location everyone dream t of. We have got very nice view of greeneries and snow capped mountains. View wise this is the best place. Hotel is very nice and clean. Bathroom is very neat and clean. Food was average. But you can get almost every food in this remote location. Hotel staffs are cooperative and friendly. Only one cons and that spoiled everything at end. As per booking confirmation mail in make my trip, it was clearly mentioned that complementary late checkout allowed upto 3hours subject to availability. But it was completely denied by hotel manager. We had our bus to delhi at 8p. M. Hotel staffs were constantly telling us to do the checkout at 11. 00a. M. Last night i informed them about the late checkout option in mmt, but they had no idea about that. After lot of request infront of hotel manager over phone, he allowed for 1 hr delayed checkout. He also have no idea about that late checkout option. Today's weather was very bad, it was raining constantly and chilled cold. They forced to do checkout in this weather. We had to wait at their cafeteria upto 6p. M. There were no guests in the hotel and as per hotel staffs there were no advance booking for today, all rooms were empty, but they denied to late checkout even at this extreme weather at this remote area. This is complete lack of humanity and professionalism also. This is not the way guests should be treated. If you are not able to provide late checkout then why did you write the complementary late checkout for 3 hours. That was a false promise.