The property has received heavy criticism for cleanliness, with guests reporting dirty rooms and bathrooms infested with insects, including cockroaches and bed bugs. Many felt the amenities were lacking, such as broken light fixtures and no basic toiletries. Some even mentioned terrible customer service, including delays and additional charges for early check-ins. While the location is said to be convenient, overall, the experience has been very disappointing for numerous guests, not matching their expectations of decent hospitality.