subject: complaint regarding hotel stay reservation – request for refund i am writing to formally lodge a complaint regarding my recent hotel booking. i had booked a hotel, but upon arrival, the hotel refused to provide the room i had reserved. instead, they shifted me to another hotel, which was under construction and lacked basic amenities such as clean rooms, towels, and even water. the condition of the room was extremely poor, making my stay highly uncomfortable. this experience was completely unacceptable, and i feel deceived by the hotel. since the service provided was not as promised, i request a 50% refund of my payment as compensation for the inconvenience and poor