The property is centrally located in Gorakhpur, making it easily accessible. Guests mention spacious rooms and good food quality, but hygiene and maintenance issues are prevalent, with dirty bathrooms and outdated furniture. Staff behavior varies, with some being helpful while others are reportedly rude. There are frequent complaints about the lack of proper facilities, such as Wi-Fi and decent room service. Overall, while the location is a highlight, significant improvements in cleanliness and service support are needed.