The property's location is a highlight, situated in the heart of town, making it easy to access local attractions. Many guests appreciated the friendly and helpful staff, with some mentioning great room service and tasty food, especially at the vegetarian restaurant. However, several reviews pointed out serious cleanliness issues, malfunctioning AC, and poorly maintained facilities. While some enjoyed their stay, others felt it was below their expectations, citing issues like dirty linens and inadequate room service.