Guests have reported several issues with this property, including extra charges and poor service. Many faced confusion regarding room bookings, receiving lower-category rooms than paid for. Cleanliness and hygiene were significant concerns, with unmaintained bathrooms and rooms. Room service and housekeeping were almost non-existent, and amenities like hot water and functioning TVs were lacking. The staff's attitude was described as unhelpful and rude, contributing to an overall disappointing experience.